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Customer Service Sales

Location:
Aurora, CO
Posted:
March 11, 2014

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Resume:

APRIL ALONZO

***** ***********

HOUSTON, TX ***47

832-***-****

acc2kv@r.postjobfree.com

Career Objectives

Seeking an opportunity where I can utilize my work skills and talent in the protective services industry.

Summary of Qualifications

Licensed Security Officer

Customer Service

Fast Learner

Work History

Dec 01, 2009 - Mar 31, 2010 Blackhawk Security - Houston, Texas

Security Officer

Provided security at Verizon Stores. Monitored activity inside and outside the store. Watched video cameras to

help with viewing traffic inside the store. Assisted staff by removing unwanted customers from the premises.

Contacted police in case of an emergency.

Jan 04, 2009 - Dec 10, 2009 Farming Technology Inc. - Houston, Texas

Material Handler

Worked in a sanitary environment and put on protective gear. Chose quality produce, mainly potatoes, for

packaging. Packaged all products for shipping division. Removed unwanted produce and kept warehouse area

clean. Other duties as assigned.

Mar 15, 2007 - Dec 22, 2007 Fashion House - Houston, Texas

Sales Associate

Greeted and assisted customers with their merchandise selections. Handled payment transactions for customer

purchases. Provided customer receipts and change. Kept store clean and presentable. Made sure displays

were intact. Other duties as assigned.

Education

United Christian High School - Houston, Texas

Education Level: High School Diploma/GED

Graduated: Yes

Training

Nov 19, 2009 - Dec 11, 2009 Security Academy of Texas

Handgun

Handgun/9 MM

Status: Completed

Occupational License/Certification

Security Academy of Texas - Houston, Texas

Level Three Certificate of Completion

Certification

Issued: Dec 11, 2009

Expires: Dec 11, 2013

Page 2 ALONZO, APRIL

Occupational Experience

Home Health Aides ( 0 yrs 6 mos )

1. Administers prescribed oral medication under written direction of physician or as

directed by home care nurse and aide. Less than 1 year

2. Assists patients into and out of bed, automobiles, or wheelchair, to lavatory, and up

and down stairs. Less than 1 year

3. Changes bed linens, washes and irons patient's laundry, and cleans patient's quarters. 15 to 19 years

4. Entertains patient, reads aloud, and plays cards and other games with patient. 15 to 19 years

5. Maintains records of services performed and of apparent condition of patient. 15 to 19 years

6. Massages patient and applies preparations and treatment, such as liniment or alcohol

rubs and heat-lamp stimulation. 15 to 19 years

7. Performs variety of miscellaneous duties as requested, such as obtaining household

supplies and running errands. 15 to 19 years

8. Purchases, prepares, and serves food for patient and other members of family,

following special prescribed diets. 15 to 19 years

Correctional Officers and Jailers ( 2 yrs 0 mos )

1. Guards facility entrance to screen visitors. 1 to 2 years

2. Inspects locks, window bars, grills, doors, and gates at correctional facility, to prevent

escape. 1 to 2 years

3. Monitors conduct of prisoners, according to established policies, regulations, and

procedures, to prevent escape or violence. 1 to 2 years

4. Records information, such as prisoner identification, charges, and incidences of

inmate disturbance. 1 to 2 years

5. Searches prisoners, cells, and vehicles for weapons, valuables, or drugs. 1 to 2 years

6. Serves meals and distributes commissary items to prisoners. 1 to 2 years

7. Takes prisoner into custody and escorts to locations within and outside of facility, such

as visiting room, courtroom, or airport. 1 to 2 years

8. Uses weapons, handcuffs, and physical force to maintain discipline and order among

prisoners. 1 to 2 years

Page 3 ALONZO, APRIL

Occupational Experience - Continued

Security Guards ( 2 yrs 3 mos )

1. Answers alarms and investigates disturbances. 1 to 2 years

2. Answers telephone calls to take messages, answer questions, and provide information

during non- business hours or when switchboard is closed. 1 to 2 years

3. Calls police or fire departments in cases of emergency, such as fire or presence of

unauthorized persons. 1 to 2 years

4. Circulates among visitors, patrons, and employees to preserve order and protect

property. 1 to 2 years

5. Drives and guards armored vehicle to transport money and valuables to prevent theft

and ensure safe delivery. 1 to 2 years

6. Escorts or drives motor vehicle to transport individuals to specified locations and to

provide personal protection. 1 to 2 years

7. Inspects and adjusts security systems, equipment, and machinery to ensure

operational use and to detect evidence of tampering. 1 to 2 years

8. Monitors and adjusts controls that regulate building systems, such as air conditioning,

furnace, or boiler. 1 to 2 years

9. Monitors and authorizes entrance and departure of employees, visitors, and other

persons to guard against theft and maintain security of premises. 1 to 2 years

10. Operates detecting devices to screen individuals and prevent passage of prohibited

articles into restricted areas. 1 to 2 years

11. Patrols industrial and commercial premises to prevent and detect signs of intrusion

and ensure security of doors, windows, and gates. 1 to 2 years

12. Warns persons of rule infractions or violations, and apprehends or evicts violators

from premises, using force when necessary. 1 to 2 years

13. Writes reports of daily activities and irregularities, such as equipment or property

damage, theft, presence of unauthorized persons, or unusual occurrences. 1 to 2 years

Protective Service Workers, All Other ( 2 yrs 0 mos )

Cooks, Fast Food ( 1 yrs 5 mos )

1. Cleans work area and food preparation equipment. 15 to 19 years

2. Measures required ingredients needed for specific food item being prepared. 15 to 19 years

3. Prepares and serves beverage, such as coffee and fountain drinks. 15 to 19 years

4. Prepares dough, following recipe. 15 to 19 years

5. Prepares specialty foods, such as pizzas, fish and chips, sandwiches, and tacos,

following specific methods, usually requiring short preparation time. 15 to 19 years

6. Reads food order slip or receives verbal instructions as to food required by patron, and

prepares and cooks food according to instructions. Less than 1 year

7. Slices meats, cheeses, and vegetables, using knives and food slicing machines. 15 to 19 years

Page 4 ALONZO, APRIL

Occupational Experience - Continued

Retail Salespersons ( 2 yrs 0 mos )

1. Cleans shelves, counters, and tables. 15 to 19 years

2. Computes sales price of merchandise. 15 to 19 years

3. Demonstrates use or operation of merchandise. 15 to 19 years

4. Fits or assists customers in trying on merchandise. 15 to 19 years

5. Greets customer. 15 to 19 years

6. Inventories stock. Training only

7. Maintains records related to sales. 15 to 19 years

8. Recommends, selects, and obtains merchandise based on customer needs and

desires. 15 to 19 years

9. Wraps merchandise. 15 to 19 years

Sales and Related Workers, All Other ( 0 yrs 6 mos )

Customer Service Representatives ( 0 yrs 6 mos )

Computer Skills

Typing Speed: 40 Words Per Minute

EMail Software (Outlook, Thunderbird, etc)

Internet Browser (Internet Explorer, Firefox, etc)

Peripheral Devices (Scanners, Printers, etc)

Personal Computers

Presentation Software (PowerPoint, Flash, etc)

Spreadsheet Software (Calc, Excel, etc)

Word Processing Software (Word, WordPerfect, etc)

Language Skills

English - Excellent ( Read Write Speak )



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