Keneka Brown

**** **** *****

Chesapeake VA ***23

Home: 757-***-****

Cell: 757-***-****

Mrs.K.Brown121@gmail

.com

Professional Summary

Experienced Sales/ Customer Service/Health Care professional with strong

leadership and relationship-building skills.

Experience

Claims Operator

August 2013 to November 2013

Amerigroup - Norfolk,VA

Gathering the client information to see if they meet the standard of

receiving a refund from them over paying there bill since a new law has

been passed. Sending out information explaining the details on the new

plaice that our company was offering. Utilized various software Amysis

Maces,MS Windows, Microsoft Office,

Eligibility Worker

September 2012 to May 2013

Portsmouth Social Services-Portsmouth,VA

Interviewing people to determine the eligibility of applicants and

recipients for public assistance programs through interactive interviewing

and fact gathering ;maintains current knowledge of program regulation and

procedures necessary for multi-program caseload administration; initiates

and processes casework through an automated system; identifies needs and

makes appropriate referrals for health, social, and /or employment

services; and related work required. Utilized different software,Microsoft Office, MS Windows 2000 and XP, Xerox Copier, Multiple Telephone

Lines, (i.e. Excel and Word ),Internet.

Eligibility Specialist

September 2007 to April 2012

Firstsource LLC - Portsmouth, VA

Interview people of diverse socioeconomic backgrounds and temperaments

using a variety of standard interview and interaction techniques to

determine eligibility and need for public social programs and services;

interview clients individually and in group settings to obtain required

information. Explain program requirements and procedures individually and

in a group setting. Assist applicants in the completion of applications.

Elicit information in difficult and emotional situations on such matters as

applicant earnings and financial obligations, parental status and living

arrangements. Establish and maintain case files; prepares necessary

documentation to initiate, continue and modify public assistance; plan and

organize caseloads to ensure that necessary work is completed in accordance

with regulations relating to eligibility and timeliness; reviews

documentation for accuracy, completeness and consistency; contacts

applicants and recipients regarding discrepancies. Provide information and

makes routine referrals to resources available through the community.

Utilized various software programs including MS Windows 2000 and XP,

Microsoft Office (i.e., Excel and Word), Internet.

Clerk II

September 2000 to September 2007

Portsmouth Social Services - Portsmouth, VA

Assisted applicants with completing required forms; provided information to

determine eligibility for programs and services. Screened applicants,

verified submitted data; prepared eligible cases for transfer. Made

adjustments to client records; screened telephone calls relating to public

assistance and service programs; provided routine information. Logged cases

from other units and transfers in cases; assisted workers in locating open

and closed cases. Ran browsers on a regular basis; purges and thins cases;

logs and transfers cases to ongoing worker units or closed files.

Coordinated appeals and fair hearings; retrieved, and maintains requests

from Quality Control. Performed routine office tasks such as typing

correspondence, data entry, processing mail, filing, faxing, telephoning,

and photocopying. Attended staff meetings and training classes.

Sales Rep

Window Exteriors - Portsmouth, VA

January 1994 to May 2000

Provided complete and appropriate solutions for every customer to

achieve sales goal and maximize customer satisfaction. Marketed to

homeowners and businesses; presented and followed-up on customized

proposals for residential window products.

Education

Hayfield Secondary High School 1984

P.T.C Career Institute Community Collage 1985-1987 (Office Speclist )

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