Sales Manager
Resume:
Curriculum Vitae et Studiorum
Viale Italia ** Skype id.: gbmerello
***** ****** ****’Elena Mob.+39-342-*******
Italy VoIP +39-554*-******
acc1zk@r.postjobfree.com
Giovanni
Giovanni Battista Merello
“…I believe in Quality Service based on passionate hospitality People. I train and
believe
Management
Management Motto
manage ambitious Teams to constantly surprise guests by materializing their dreams
manage
and exceeding their expectations. I guide them to lead the Market and set Unrivalled
standards within the Luxury Hospitality field…”
standards
Sep.’13 – Presently Soma Bay, Egypt
Amwaj
Amwaj Blue Beach Resort & SPA
www.amwajhotelsint.com
www.amwajhotelsint.com
General Manager
General
Reporting
Reporting to: Owning Company
Quick Facts: Responsible
Responsible for:
371 Rooms 5* Resort Overall Resort Operation, F&B operation staffing and finance
•
11 F&B outlets up to
Budgeting, CAPEX and refurbishing planning
•
Animation and
Sales & Marketing, business planning
•
Entertainment
Thalasso & Spa Outsourced contracts, shops, excursions and activities
•
Highlights
Highlights and achievements:
Successfully leading the property back in the market after 2013 summer crisis
•
Sensible increase in guests satisfaction and web reputation
•
Increase GOP and optimizing revenues by 2013 ending (after summer crisis)
•
New staffing and recruitment planning for SOP implementation and quality
•
systems
Apr.’11 – Sept’13 Arbatax, Sardinia
Arbatax
Arbatax Park Resort
www.arbataxpark.com
www.arbataxpark.com
Chairman Managing
Chairman & Managing Director
Reporting
Reporting to: Owning Company
Responsible
Responsible for:
Quick Facts:
Overall Resort Operation, F&B operation staffing and finance
7 Hotels •
900 Rooms 4* Resort CAPEX and refurbishment plan
•
13 F&B outlets up to
Sales & Marketing, business planning
•
2400 covers
Outsourced contracts, excursions and activities
Animation and •
Entertainment
2000 sqm Thalasso &
Highlights and achievements:
Highlights achievements:
Spa
Commercial start-up on international markets previously missing
up
•
• +57% occupancy and +49% on total revenues 2011 vs 2010
• Creation on market niches (luxury, eco-friendly) and introduction of new
friendly)
Market clusters on wholesaler and international markets
Giovanni
Giovanni Battista Merello
Viale Italia 23 – 09045 Quartu Sant’Elena (CA) - Italy
Mob.+39-342-******* – VoIP +39-554*-****** – E-Mail: acc1zk@r.postjobfree.com
Mob.+39 Mail:
Nov.’09 – Apr’11 Carloforte e Porto Cervo
Hotel Riviera Carloforte
Hotel
Hotel Le Ginestre
www.leginestrehotel.it
www.leginestrehotel.it
www.hotelriviera-carloforte.com
www.hotelriviera
General
General Manager
Reporting to: Owning Company
Reporting
Quick Facts:
2 Boutique Hotels Responsible
Responsible for:
4 F&B outlets up to 350
Overall management of the properties
•
covers
Sales & Marketing, business planning
•
Beach and wellness
facilities New concept and design
•
Highlights
Highlights and achievements:
Re-position of these 2 properties within luxury international markets
position
•
• +31% on total revenues 2010 vs. 2011 and 8% increase on GOP
10
• Refurbishment and contracting planning
Jan.’09 – Nov’09 Gioiosa Marea, Sicily
Grand
Grand Avalon Sikani’ Resort
www.avalonsikani.com
www.avalonsikani.com
OPENING
NEW OPENING
General
General Manager
Reporting to:
Reporting to: Managing Director
Responsible
Responsible for:
Quick Facts:
Liaison with architecture and interior design for concept and decoration specs
119 Rooms 4*L Resort •
4 F&B outlets up to 350 Sales & Marketing, business planning
•
covers
Full Resort operation, HR, F&B, Front of House and maintenance
•
Beach Club and bar
Running and wellness
centre Highlights
Highlights and achievements:
Reasons for Leaving: Position property within the upscale luxury by creating a unique destination
•
Opportunities back in
• Match opening deadlines and pre-opening target
homeland Sardinia
• Excellence in guest satisfaction and 85% Av.Occ. thoughout season 2009
Apr.’08 – Jan.’09
Apr.’08 Bahia de Altea,
SHA Wellness Clinic
SHA Valencian region
www.shawellnessclinic.com
www.shawellnessclinic.com
OPENING
NEW OPENING
Quick Facts:
28.000 sq.mt. 5-blocks Director
Director and pre-opening consultant
4 F&B outlets
Reporting
Reporting to: Board of Directors (Board Member as well)
including: Japanese
Responsible
Responsible for:
macrobiotics rest.,
fusion chill-out, open- Interior facilities concept design and decoration specs
•
air rest.
Development, communication & marketing strategy
•
93 Luxurious suites
Pre-opening checklist and manuals, S&M plan, purchasing plans, pre-opening
purchasin
•
ranged from 80 to 320
budgets, 5-Years forecast, 2009 operational budgets, master training plan,
sq.mt.
Standard of Operating Procedures
Wellness Clinic with
Headcounts, budgeting and recruiting for over 120 staff and managers.
over 1600 sqm. Built, 19 •
cabins and consultancy
TCM and phytotherapy
Highlights
Highlights and achievements:
centre
Position property as leading Luxury Wellness Clinic in Europe based on
•
Reasons for Leaving:
Macrobiotic nutrition and rejuvenation programs
Personal and family reasons
Optimization of outlets and facilities service concept within schedule
•
Strategy, feasibility and budgeting within time-frame
•
• Setting up the international sales action plan and PR network
Giovanni
Giovanni Battista Merello
Viale Italia 23 – 09045 Quartu Sant’Elena (CA) - Italy
Mob.+39-342-******* – VoIP +39-554*-****** – E-Mail: acc1zk@r.postjobfree.com
Mob.+39
Apr.’07 - Mar.’08 Guangzhou,PRC
Asia Pacific International Club
Asia
www.favorviewpalace.com
www.favorviewpalace.com
NEW
NEW OPENING
Pre-Opening General Manager
Pre-Opening
Reporting
Reporting to: VP Kingold Hospitality Group
Quick Facts:
Responsible
Responsible for:
22.000 sq.mt Club
Interior design, hard and soft decoration specs, kitchen, F&B outlet, SPA and
nterior
•
House
recreational facilities layout. E&M and technical assistance
recreational
10 F&B outlets
Sales & Marketing and running of the operation
including: Japanese, •
Italian, Noodle house, Critical Path and Pre-opening plans: S&M, recruitment, purchasing plan, pre-
M,
•
VIP Chow Jo food, opening budgets, 2008 operational budgets, training plan, Standard of
Organic Gourmet Operating Procedures
Delicatessen, Asian
Operational training for department heads and senior staff
heads
•
Fusion Fine-Dining
.
70 Luxurious Serviced Highlights
Highlights and achievements:
Apartments within
Improved layout and facilities of the Clubhouse by creating new concept and
•
complex
design for Feng Shui unique VIP SPA, Gourmet and Delicatessen store and
Executive Golf and
hi-tech leisure land
Country Club
Achieved to select, hire and structure the Club team that has carried out an
•
extreme successful opening of the very first upscale Membership Club in city
Reasons for Leaving:
Conduct smooth hand-over from contractors
•
Personal and family reasons
Successfully accomplished opening deadlines within budget frame
•
Apr.’06 – Apr.’07
Apr.’06 Goa, India
Royal Goan Beach Club (RGBC)
Royal
www.royalresorts.com.au
www.royalresorts.com.au
Senior General
Senior General Manager - Goa
Reporting
Reporting to: Managing Director Royal Management Services
Quick Facts:
Responsible
Responsible for:
4 Resorts with 489 hotel
Flagship resort management and operation, finance, food & beverage, human
•
rooms & Gold Crown
resources & training, budgeting & capex.
timeshare villas for
Guests and Members resort services
over 1300 guests daily •
6 Restaurants Liaison and coordination of information among Goan resorts in absence if MD
•
7 Bars
Liaison with club administration and sales division on quality services and
division
•
State of the Art SPA
activities
World class recreational
facilities
Highlights
Highlights and achievements:
Met deadlines and objective on refurbishment of flagship resort villas
•
Reasons for Leaving: Develop F&B concept and business with acquisition and creation of new
•
Company restructuring and outlets within and outside the resort
new opportunities abroad
Reduced utilities cost by implementing power-saving-plan
•
Improved Guests and Members satisfaction to keep Gold Crown level and
•
over 87% of service excellence in CRM
Created a new MARCOM and design dept. within the group operation
•
Created a training master development plan for employees with results of
•
improving commitment, satisfaction and team performances
+25% on commercial budget and F&B revenues
•
• Room division team awarded as RCI champion in Asia for quality operation
and Members satisfaction
Giovanni
Giovanni Battista Merello
Viale Italia 23 – 09045 Quartu Sant’Elena (CA) - Italy
Mob.+39-342-******* – VoIP +39-554*-****** – E-Mail: acc1zk@r.postjobfree.com
Mob.+39 Mail:
Mar.’04 – Mar.’06
Mar.’04 Salamanca, Spain
Castillo de Buen Amor, The Boutique Country Chateaux
Castillo Country
www.buenamor.net
www.buenamor.net
NEW
NEW OPENING
General Manager and Owner Representative
General and
Reporting to: Owner
Reporting
Quick facts:
Responsible
Responsible for:
44 Deluxe Suites
Michelin Star 75 seats Fully responsible for the overall operation and management of the property
•
Restaurant as owner representative and sole responsible person
Banqueting up to 350
Business and Sales & Marketing plan, purchasing, operation
es
•
pax
Meeting facilities up to
Highlights
110 Highlights and achievements:
Built beyond 5-star market thru marketing strategy to aim distinguished and
star
•
Reasons for Leaving: selective leisure guest during week-ends and CCI market during weekdays
ends
Termination of 2 years
Built luxury partnership to expand Business thru Business
•
management agreement and
ADR of 156,50 Euros net, among the highest in the boutique/retreat national
•
return property to
market
ownership
REVPAR over 70% and +13,8% on budgeted GOP
•
Apr.’02 – Mar.’04 Paris, London, Madrid
Christian
Christian Dior Couture Spain
www.dior.com
www.dior.com
Director
Director
Reporting
Reporting to: CEO Spain
Responsible
Responsible for:
Quick facts: Retail operation 2 ladies boutiques and 3 men corners
•
Woman fashion PR and local marketing office and activities
•
boutiques
Top notch Events planning and strategical partnerships
•
Jewelry boutique
High-end VIP clients services
•
Men corners
Over 40 sales people
6 M annual turnover
Highlights
Highlights and achievements:
Press and PR office
Training on Luxury marketing and brand development
•
Monthly Lux events
Business development and local partnership to enhance brand recognition
•
and profitability
Reasons for Leaving:
Sales training and improved customers satisfaction
Wish of going back to luxury •
hospitality and chance of my Improve database keeping and guest preferences cards
•
own management operation
+25% on Spain budget 2003
•
Fine Jewellery successful launching and corner management
•
Quality control system implementation
•
Sep.’01 – Apr.’02 Mallorca, Spain
Mardavall
Mardavall Hotel
St.
St. Regis - Starwood Hotels & Resorts
www.stregismardavall.com
www.stregismardavall.com
NEW
NEW OPENING
Quick facts: Club
Club Director
4700 sqm. State of the
Position/Job
Position/Job Brief of Duties & Responsibilities:
Art SPA Club
36 holes courses management Son Vida (members only) and Son Muntaner
•
La Prairie beauty clinic
Business and Marketing Plan, FF&E and CAPEX for the new Altira Club
&E
5 Swimming pools, •
Wet Area, Zen gardens, Annual Sales & Marketing plan ...follows...
•
Water beds
Giovanni
Giovanni Battista Merello
Viale Italia 23 – 09045 Quartu Sant’Elena (CA) - Italy
Mob.+39-342-******* – VoIP +39-554*-****** – E-Mail: acc1zk@r.postjobfree.com
Mob.+39 Mail:
Son Muntaner Golf Finance management and Budgeting
•
course management
Recruiting and training
•
Son Vida Gol course
Memberships strategy planning and advertisement campaign
•
management
Creation of the ALTIRA SPA Corporate Standards and SOP for
VIP SPA Suites •
ArabellaSheraton – The Luxury Collection Starwood Hotels & Resorts
Algotherm Thalasso
therapy
Sep.’00 – Sep.’01
Sep.’00 Tenerife, Spain
Excel
Excel Hotels & Resorts
www.xlresorts.com
www.xlresorts.com
Corporate
Corporate Director of Resort Services
Position/Job
Position/Job Brief of Duties & Responsibilities:
Facilities and services P&L and Budgeting, Revenue forecasts
•
Quick facts: Memberships strategy planning and advertisement campaign
•
4 Resorts, 5* stars
Guest service & activities planning
•
1300 units,
Guest Relation Service and Customer Care
•
3500 guests daily
6 F&B outlets SPA & Health Clubs Operation
•
Night club
Special Events, Golf Activities & Packages
•
Sports centre & SPA
Feb.’00 – Sep.’00 Sicily, Italy
ATAHOTELS
ATAHOTELS Hotels & Resorts
www.atahotels.it
www.atahotels.it
Grand Hotel Capotaormina – 5
Grand
Naxos
Naxos Beach Club Resort – 4
Area Director
Area Director of Resort Services in charge of Marketing & PR
Quick facts:
Responsible
Responsible for:
1 Grand Hotel
1 Club Resort
Resort’s Services & Activities
•
800 units,
Special Events, TV shots and PR/Press Activities
•
4000 guests daily
7 F&B outlets Sports Boutique “Sergio Tacchini Pro-Shop & Sportswear”
Shop
•
Night club
Golf Activities & Packages
•
Sports centre
Leisure transient business
•
SPA
Sep.’99 – Feb.’00 Sharm El Sheikh, Egypt
Sheraton
Sheraton Sharm Hotel, Resort & Villas
www.sheraton.com
www.sheraton.com
NEW
NEW OPENING
Director
Director of Resort’s Activities
Responsible for:
Responsible
Quick facts: Special Events, Entertainment and Animation
•
300 Rooms 5*hotel
Beach & pool recreational facilities management
•
430 Bungalows 4*
Thalasso SPA & Health Club
•
100 lux villas
8 pools Guest and VIP Services
•
5 F&B outlets
SPA & Thalasso
Giovanni
Giovanni Battista Merello
Viale Italia 23 – 09045 Quartu Sant’Elena (CA) - Italy
Mob.+39-342-******* – VoIP +39-554*-****** – E-Mail: acc1zk@r.postjobfree.com
Mob.+39 Mail:
Oct..’98 – Sep.’99 Soma Bay, Safaga, Egypt
Soma
Sheraton Soma Bay Resort
Quick facts: www.sheraton-
www.sheraton
www.sheraton-somabay.com
312 Rooms 5*hotel
NEW
NEW OPENING
18h.Campionship Gary
Director of Guest Services and
Director
Player Course
co-
Sales & Marketing co-ordinator
Marketing and
positioning
5 pools
Responsible
Responsible for:
Private beach
3 F&B outlets Marketing for leisure contracted Italian & European markets
•
Night club
Sales & Marketing Planning
•
Water Sports centre
Responsibility of in-house sales and marketing activities
•
SPA
Revenue and yield management
•
All Sports outlets and Recreational Facilities
•
18h. Gary Player design Championship Golf Marketing
•
Guest Service Center
•
Special Events & Live Concerts
•
Beach Activities, Excursions, Water Sports & Diving Centre
•
Apr.’96 – Sep.’98 Sardinia, Italy
Grand Hotel Sant’Elmo Beach Resort
Quick facts: www.hotelsantelmosardegna.it
www.hotelsantelmosardegna.it
175 Suites NEW
NEW OPENING
4 F&B outlets
Assistant
Assistant Hotel manager
Beach Club
Responsible
Responsible for:
Resort facilities and services management (including F&B)
•
Beach Club with Restaurant, Excursions, Water Sports & Diving Centre
•
PR and Marketing for leisure contracted and self booking
•
May.’94 – Sep.’95 (seasonal contract) Sardinia, Italy
Forte Village Resort
Quick facts: www.fortevillageresort,com
www.
www.fortevillageresort,com
7 Resorts, 900 rooms Guests
Guests Services and Events Coordinator
Top class evening
shows
Responsible
Responsible for:
5 diamonds award
Banqueting, Special Events & Live Concerts
•
Beach Activities, Excursions, Water Sports & Diving Centre
•
Guest Activities and Guest Relations
•
Giovanni
Giovanni Battista Merello
Viale Italia 23 – 09045 Quartu Sant’Elena (CA) - Italy
Mob.+39
Mob.+39-342-******* – VoIP +39-554*-****** – E-Mail: acc1zk@r.postjobfree.com
Personal Data
Personal Passport N. AA3512898
Born in Cagliari, Sardinia, Italy on the 4th of May 1976
Height: 188 cm. – Weight: 92 Kg. – Eyes: Green – Hair: Brown
Travelling with partner and 30 months child
Language
Language Skills English: Fluent, Written and Spoken
French: Fluent, Written and Spoken
Spanish: Fluent, Written and Spoken
Italian: Mother tongue
Education
Education Classic Literature High School and Liceum Don Bosco 89’ – ‘92
Classic Literature BAC Liceum G.M Dettori ’92 – ‘95
MBA in Hospitality industry by Oxford Brookes 2001-2002
Computer
Computer Skills Proficiency in all operating system MS-DOS based
Perfect command of most of Microsoft software, Windows, all version, MS Office
incl. MS Publisher
Graphic design; command of Corel Draw, Adobe Photo Shop
Command of Fidelio, Opera and Micros software
Over 10 years experience in IT (personal hobby)
Training
Training Sheraton: :P.R.O.G.R.E.S.S, SGSS, Leadership, Team Building, Train the Trainer,
F&B + S&M training
LVMH: Sales techniques, Advanced Marketing, Leadership, Luxury Management
Systems, Managing People, Quality Management, Image and Positioning,
Commercial Gemmology
Other
Other Working ZUNINO S.A.S.: Industrial supplies ’92,’93,’94
Experiences
Experiences OMNIASPORT: Hospitality consultancy and service company since ‘97
The Empire Hotel & Country Club: Golf Management ‘04
FCC construcciones: Golf Development consultant ’05, ‘06
Hobbies
Hobbies and Preferences
Golf, Travels, Fitness, Soccer, Tennis & Squash and Water Sports. PCs, Music,Concerts.
Giovanni
Giovanni Battista Merello
Viale Italia 23 – 09045 Quartu Sant’Elena (CA) - Italy
Mob.+39
Mob.+39-342-******* – VoIP +39-554*-****** – E-Mail: acc1zk@r.postjobfree.com
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