JOSEPH FALCO

919-***-****

***** ***** ****** ***

Durham, NC 27703

QUALIFICATION SUMMARY

Property Management, Marketing, Customer Service and Public Speaking

skills; Detail oriented with strong communications skills along with

excellent capability to identify problems and provide solutions;

Award Winning Customer Service Skills

EXPERIENCE

Nordblom Management Company; Burlington, MA (Raleigh, NC office)

from - 2007

Leasing Consultant - Experience on Yardi Voyager; OneSite, Blue Moon; Safe

Rent; Easy File, ISTA; Microsoft Windows, Word, Excel and Outlook. Provide

customers tours of available apartments and community; Communicate with

customers via email, phone and in-person; accept and enter maintenance

request; answer questions about community. Perform background checks,

accept and qualify customers for an apartment home; complete lease contract

agreements; Update and maintain company database; Analyze marketing

reports; Assist with flyers, news letters and community events. Effectively

manage complaints and resolve problems.

Market Star Corp; Ogden, Utah (Durham, NC Home Office)

2005 - 2007

National Marketing Representative - Promote products for manufactures at

select retail stores in North Carolina. Create product and brand awareness;

Develop and manage in-store promotions; Increase visibility of client's

products; Provide product demonstrations; Train sales staff on products

being featured by manufacture so they can and answer customer questions

about client's products. Participate in and complete all required sales

training. Offer marketing give-a-ways to customers and store management to

help promote sales.

Madison Apartment Group; Yardley, PA (Treybrooke Apartments) Morrisville,

NC 2005

Leasing Consultant - First line contact for all prospects, vendors and

management at apartment community in Morrisville, NC Lease apartment homes

by showing model or available units and aggressively sell the products and

services offered at community. Develop, refine and implement excellent

telephone and personal sales skills. Provide outside marketing; Complete

and analyze market survey and maintain current knowledge of local markets.

Adhere to Fair Housing regulations. Validate all input including prospects,

traffic, applications, deposits, leases, move-in, move-out and closing

reports.

ConAgra Foods (Specialty Snacks Division); Raleigh, NC

1996 - 2002

Systems Operator II & Help Desk Support in MIS Data Center of $300 million

national snack food

manufacture and distributor. Software: Cimpro, Oracle, Lawson, Microsoft

Windows and Office.

Provided help desk support to Raleigh and four manufacturing plants.

Identified problems, provided analysis and developed solutions to resolve

scheduling and processing problems on Mainframe, PCs, Printers and related

network activities; made decisions on use of in-house or outside vendor

support as appropriate. Updated and maintained, operations and software

manuals and emergency plan procedures; developed turnover, and offsite

reports and processed EDI orders from retailers.

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