HUSANI PARRIS

** ****** *****, *****, ** *****

347-***-****

acc1ig@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Best Western Plus Hotel, the Inn at Smithfield Plattsburgh, New York August 2013 – December 2013

Intern

• Provided a high level of in-person customer service by ensuring overall guest satisfaction.

• Transmitted and received messages, using telephones, emails and PMS system.

• Immediately greeted guests and offered to assist with their needs upon their arrival to the lobby.

• Computed bills, collected payments, and made reservation changes for guests as requested.

• Responded to guest requests in a timely fashion.

• Registered and assigned guests to hotel rooms (included handicap and other special accommodations).

• Counted and balanced cash drawer, money safe, direct checks and billing reports (revenue management).

• Received and resolved guest complaints, and relayed to supervisor when necessary.

Samuel D’s Restaurant (SUNY Plattsburgh) Plattsburgh, New York August 2013 – December 2013

Student Worker/Barista

• Made sure the customers were being taken care of and the restaurant looked great at all times.

• Managed temperature control of sandwich and soup products by cataloging hourly food temperatures.

• Acquired cashing handling and revenue management experience via Point of Sale system training.

• Provide on-going equipment care and maintenance, and stocked and cleaned coffee bins and shelves.

Compass Food Group (SUNY Plattsburgh) Plattsburgh, New York August 2012 – December 2013

Food Service Worker

• Responsible for food and beverage station restocking, set up, break down and equipment clean up.

• Acquired training in maintaining proper food handling procedures.

• Prepared food at ensure temperatures were accurate in compliance with company regulations.

• Interacted with guests and employees in a friendly and fast manner to ensure guest satisfaction.

Rodney’s Cuisine Nevis, West Indies May 2012 – August 2012

Intern

• Organized and maintained food inventory, food orders, equipment placement and storage.

• Mastered customer service via taking over the phone and in person food orders.

• Responsible for ensuring tables were cleared after use and prepared for seating in a timely fashion.

• Brainstormed creative ideas/pitches for the restaurant’s setting and ambiance.

• Trained in server etiquette by waiting on tables, placing and removing table silverware and linens.

Club Caribbean (SUNY Plattsburgh) Plattsburgh, New York August 2011 – December 2013

Club Advisory/Executive Committee

• Responsible for submitting reimbursement forms to school board and maintaining club financial budget.

• Finalized project and event planning for the club and developed consensus on club decisions.

EDUCATION

SUNY Plattsburgh Plattsburgh, New York Graduation Date: Dec. 2013

• Bachelors of Science in Hotel, Restaurant and Tourism Management and minor in Business. GPA: 3.67

• Recipient of Hotel, Restaurant and Tourism Management Faculty Excellence Award.

• Inductee of the Eta Sigma Delta Honor Society for Outstanding Hospitality Students.

SPECIALITIES: Proficient in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Social Media, Customer

Service, Cash Handling, Hospitality, Revenue Management, Event Planning, Data Entry, Sales and Administration.

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