Maria LLacuna

**** ***** *** #***

Las Vegas, NV 89169

702-***-****

Summary of Qualifications

Patient Services Representative, a medical scheduler and front desk clerk with 7

years experience. Consistently meet or exceed the benchmark of patient services

representative, scheduling and as a medical front desk clerk. Always willing to

work on any projects or assignment. A quick learner in any new steps or procedure.

A team player working with minimal supervision

Work Experience

Desert Orthopaedic Center, Las Vegas NV November 2012 to

present

Patient Services Representative/Front Desk Clerk

*Creating patients charts to the IDX/EMR System, verifying insurances for

eligibilities and benefits, scanning medical forms, id’s and insurance cards.

Checking in patients and collecting monies due. Prepping patients charts and

scheduling patients. Routing telephone calls and taking messages for medical

assistants.

Clinical Neurology Specialist, Las Vegas, NV July 2012- August

21,2012

Front Office/Check Out/PBX Operator

*Checking in patients, scanning picture id’s, insurance cards and

paperwork in the Intergy, collecting co-pays.

*Taking messages from patients that needs assistance about their health issues,

taking prescription refills and sending it to task for medical assistants to resolve

their patients issues.

*Closing Journal at the end of the day.

Shepherd Eye Center, Las Vegas, NV March 2007-July

2012

Front Desk Clerk and Medical Scheduler

*Checking in patients, scanning insurance cards and entering referrals

*Checking patients charts and files and making sure the information given is

accurate

*Scheduled irodotomy surgery

*Obtaining VSP and Medicaid authorizations

*Micro manages cataracts and glaucoma doctors schedule for the day

*Knowledge of EMR/EPM application

Gold Coast Hotel and Casino, Las Vegas, NV 2003-2007

PBX Operator

Routing, answering and directing multi telephone line system to individual

departments and hotel guest rooms. Assisting guests with all incoming and

outgoing calls, paging overhead, beeping casino personnel and taking messages for

Casino Executives. Setting wake up calls for hotel guests and casino employees.

Dispatching engineer calls and paramedics for medical emergencies.

Orleans Hotel and Casino, Las Vegas, NV 10-2003-2004

PBX OPERATOR

Handling and directing multi telephone line system to individual departments and

hotel guest rooms. Assisting guests with all incoming and outgoing calls, paging

overhead, beeping casino personnel and taking messages for Casino Executives.

Setting wake up calls for hotel guests and casino employees. Dispatching engineer

calls and paramedics for medical emergencies.

CENTRAL CREDIT LLC, Las Vegas, NV 5-87-2003

Senior Credit Clerk

Relief supervisor for 15-20 operators, trained new employees, various paperwork

such as posting debit and credit items, filing, record keeping and maintaining

secrecy. Knowledge of bank and credit reports. Monitoring credit clerks through

symposium system network, checked log pages on a daily basis in a call center

environment.

ACHIEVEMENTS

15 years of service

Employee of the month, 1997

One of the top producers in the department

EDUCATION

St. Joseph’s College, Philippines

Secretarial, 1981

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