*** ****** ** ( SPARTA, MI ***** 616-***-**** ( acc19w@r.postjobfree.com

Aaron Mroz

OBJECTIVE

Gain excellent experience in system operations and various types of

hardware and software by providing the opportunities to serve

customers and utilize my skills acquired through my education and

experience.

PROFILE

. Experience with MS-DOS, Microsoft Windows 95, 98, 2000, XP, and

Windows 7. Microsoft Office 2003, 2007, and 2010.

. Experience in PC setup and installation, as well as various

peripherals, data entry, and file updating.

. Experience with installing and setting up Active Directory in

Windows Server 2000 and 2003.

. Troubleshooting and Diagnostics of Computers, Laptops, Printers, and

Handhelds.

. Experience in installing and using Symantec Corporate Antivirus.

. Experience in Symantec Ghost to create images and image Computers.

. Help Desk Support for over 5 years.

. Server Support Level 1.

EMPLOYMENT

BSwift Grand Rapids, MI July. 2013-

October. 2013

Helpdesk Analyst

. Supported the internal users, software, technology, and

infrastructure used by bswift to deliver its world class Software as

a Service application

. Configured and managed laptops, network printers, IP phone and

Voicemail

. Configured IP phones and voice mail

. Account creation for AD/FTP/Cisco Call Manager/SharePoint

. Assisted in new Call Manager deployments, Call Center deployments,

imaging,and server deployment

. Antivirus upgrades

. Managed ticket flow, escalating technical issues as needed

Everest Institute Grand Rapids, MI June. 2009-

July. 2013

IT Supervisor

. In charge of all Student and Admin computers in all three buildings.

. Support Wireless Network.

. Install and support all Software and Hardware.

. Fix all Printer Issues.

. Setup Printers on the network.

. Monitor employee/clients tickets using Altiris.

. Troubleshoot and Repair service calls.

. Manage Network usage using Net Flow.

. Take pictures of all students.

. Use WDS Sever to image student computers.

. Purchase all IT Supplies.

. Support over 800 Students and 200 Staff will all IT issues.

Facilities Manager

. Facilitate and Manage all maintenance for all three buildings.

. Change light bulbs and anything else that is broken.

. Responsible for Safety and OSHA testing and training for all

employees.

. Process incident reports for all accidents that happen on campus.

. Liaison for building inspections, upgrades, and repairs.

. Supervise campus grounds.

Insight Global

Nestle/Gerber Fremont, MI Sept. 2008-Oct.

2008

IT Consultant

. Changed password for users using Active Directory.

. Imaged over 1000 computers.

. Supported over 1100 users.

. Supported Windows 2000 and XP.

. Setup Network Printers.

. Setup New Computers and Monitors for all users.

. Taught users how to use Microsoft Office 2003.

2G TechWorks Grand Rapids, MI Dec. 2007-Jan.

2008

Support Analyst

. Supported clients in 5 different locations on and off site.

. Supported users with Active Directory in Windows 2000 and 2003

server.

. Setup email accounts in Windows 2007 Outlook.

. Supported Windows Office 2007.

. Supported Printers, Wyse Terminals with Windows Terminal Services,

Laptops and all other Computers.

. Implemented a VPN in Windows Server 2003.

. Installed and Converted data from Peach Tree to Quick Books 2007.

Robert Half Technology Grand Rapids, MI

July. 2006-Jan. 2009

IT Consultant

JOST International

. Supported 50-100 users with day to day activity.

. Supported Blackberries and Blackberry Server.

. Installed software for the appropriate users.

. Answered help desk questions over the phone.

. Used Symantec Ghost to image computers.

. Updated the RIS server and used it to image computers.

. Supported users in three different places with Remote Desktop and

Tight VNC.

. Gained excellent experience in system operations and various types

of hardware and software.

Porter Hills Retirement Communities and Services

. Supported 150-200 users on day to day activity.

. Installed the appropriate software for the users.

. Created and managed users using Active Directory in a Windows 2003

Server environment.

. Setup and supported email through Windows 2003 Exchange Server.

. Used Share Point as our ticketing system.

. Responsible for ordering and purchasing hardware and software for

computers.

. Supported Printers, Citrix Terminals, Laptops and all other

Computers.

. Used Symantec Ghost to create images to image computers.

. Provided support Remotely (VNC), via Phone, Remote Desktop, and with

Citrix.

. Installed and supported laptops with Air Cards.

. Trained staff in computer-system setup and operations for their day

to day activities.

. Installed Microsoft Windows Server 2003 and got it ready for our

programmer to install SQL Server 5.

. Supported 9 different faculties remotely.

. Gained excellent experience in system operations and various types

of hardware and software.

. Maintained and Updated the Inventory Data Base.

Rapid Computer Solutions Grand Rapids, MI Jan. 2004-Jan.

2006

Computer Technician

. Supported 50 users on day to day activity.

. Managed off-site users with technical issues with Computers,

Printers, and Wireless problems.

. Installing Cable from a POS to a Cisco Router.

. Worked with client one-on-one to fit there needs.

Systems Proficiency

Hardware

Motherboards, Processors, Power Supplies, Projectors, RAM, CD/DVD

ROMS, Printers, Printer Fusers and Toners, Citrix Terminals, and Wyse

Terminals

PC Software

Used RIS to install the OS and most of the software, MS-DOS, Windows

95, 98, 2000, XP Home and Pro, Windows 7, Microsoft Office 97, 2000,

2003, 2007, 2010, Symantec Antivirus 9 and 10, Symantec Ghost, eTrust

Antivirus, AVG Antivirus, Tight VNC, UPS 8 and 9, ICVerify, VERITAS

Backup, and Altiris

Servers

2000, 2003, BlackBerry and Exchange 2000 and 2003

EDUCATION

Olympia Career Technical Grand Rapids, MI 2002- 2003

Training Institute

Network Administrator

. Member of the student council.

. GPA 3.78.

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