Service focused technologist with a passion for empowering others. Problem

solver with an obsession for learning, teaching and doing. Technology

generalist with call center experience and proven service record.

EXPERIENCE

(Unnamed) Major Twin Cities Retailer Call Center/Help Desk- 2012-2014

Call Center/Help Desk Representative. Consistently recognized for great

service.

NIBI SOFTWARE SALES AND SUPPORT- 2008-2012

Sales, service and support for purchasers and users of software apps

including consumer and enterprise. Managed user experience and Scrum

project management for several products. Supported users from beta testing

through phone, written support and documentation.

PRODUCTTV CEO- 2004-2006

Worked with developers and partners to create a multi party service and

sales platform. Managed web development projects including design,

developer sourcing and oversaw the creation of Javascript, Perl and mySQL

applications. During this time, I reviewed the technology use of several

small companies, including desktop, servers, software and mobile and made

recommendations about how to increase sales and improve service. During

this time, I also worked as an marketing consultant.

SWEET BASIL CARD COMPANY OPERATIONS - 2002-2004

Designed, manufactured and distributed jewelry and gift items nationally

through a network of museum stores. Managed a group of designers and

craftsmen creating high quality merchandise. Created marketing materials

for direct mail and distributions of small sales team. Developed a web site

for many similar manufacturers that was used to market through this same

channel.

ADVANCED LEGAL SYSTEMS DEPLOYMENT CONTRACTOR- 2003

Desktop and network support with a large law firm in Washington State.

Worked with a small team to deploy a network of 40 desktop computers, train

the staff on a new operating system, disassemble and move the network to a

new location. Redeploy and test the network with only one day of downtime.

TARGET CORPORATION COMMUNICATIONS COORDINATOR/CALL CENTER- 1995-2002

Created reports, presentations and corporate communications for executives

in the Financial Services Division. Consolidated written customer

communications for Mervyn's, Target and Department Store divisions. Worked

with Legal, Brand Marketing and Guest Relations team to create brand

friendly email templates for Target.com.

Created department training materials for MS Office Applications. Answered

calls and responded to emails from guests and answered letters on behalf of

senior executive staff.

EDUCATION

MIT Open Courseware Computer Science Studies and Introduction to Computer

Science. (Current)

SKILLS

Strong communications skills including phone and writing skills. Excellent

people skills. Patient troubleshooter. Project and management, video

production and user interaction design.

Interests: MVC (Conversant in Java, Javascript, Perl, Python,) Corona

Mobile App Framework (Lua), PHP and mySQL, HTML, CSS, JavaScript, jQuery,

and AJAX, Creative Cloud and Networking. Testing for ITIL and Network+ mid

2014.

Operating Systems: Windows XP, Windows 7, Mac and iOS 6 and iOS7 and

Android.

Software: (Strong) MSOffice, iLife, iWork, Google Drive and Eclipse.

Troy A. Peterson

troyapeterson @ gmail.com

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