Thomas D. Hamann

**** *. *** ******

Grand Junction, CO 81501 USA

Residence 970-***-****, mobile 970-***-****

Email - acc0s7@r.postjobfree.com

Objective I want to secure a position where I can enhance and use my

written and oral communication skills, computer skills,

organization skills and customer service skills in a position

that will benefit my employer.

Education Purdue University, West Lafayette, Indiana

BS - Hospitality and Tourism Management

Work Experience

2013 - 2014 National Park Service - Colorado National Monument

Fruita, Colorado

Visitor Use Assistant

. Collect fees and provide answers to visitor questions about

recreational opportunities, interpretive services, and

concession facilities and services

. Responsible for collecting fees and following accountability

guidelines for handling government funds

. Operate an electronic cash register, perform open and closing

shift functions to verify money collected and stock sold

. Perform a variety of visitor services such as traffic control,

radio dispatching and back-country patrols

2008 - 2013 Raytheon Polar Services / PAE Antarctic Support Contract

McMurdo Station, Antarctica

Antarctic Terminal Operations - Passenger Services Supervisor

. Responsible for the oversight of all intercontinental

manifesting of passengers and coordination/supervision of four

Passenger Services Representatives

. Coordinated participant lodging and travel arrangements with

USAP travel offices in New Zealand and North America

. Trained employees on all aspects of passenger processing and

advanced use of computer systems

. Arranged and conducted meetings for all company personnel

. Managed 1300+ passengers, organizing overbooked flights,

maintaining Excel database to track people, flights and housing

. Professionally interfaced with all organizations regarding

passenger logistics

. Conducted daily communications with South Pole management

regarding the coordination of passenger movements

. Worked with other agencies on flight schedule updates/changes

. Maintained coordination with the Area Director, USAF, and

Medical personnel regarding medical evacuation passenger flight

requirements

. Coordinated with the National Science Foundation Representative,

Research Ships, Italian Antarctic Program, New Zealand Antarctic

Program, and other agencies to determine passenger priorities

. Oversaw accurate and timely dispersal of Departure/Return

Messages

. Coordinated station tours for USAF C-17 flight crews

. Provided travel information, including choices and opportunities

to public (entire station) via station meetings and

presentations

. Administered Distinguished Visitor transports

. Coordinated with airfield transport schedules and shift changes

. Conducted daily coordination with the Shuttles Supervisor for

the movement of passengers to and from airfields

. Answered phones and update internet website

. Represented the department and acted as the Point-Of-Contact

(POC) on station regarding passenger logistics

. Handled confidential matters in accordance with management

policy

. Evaluated and documented employee performance

. Interacted with the National Science Foundation, armed forces,

and other agency officials, in a professional and tactful

manner, both orally and in writing

. Communicated with subordinates to relay all information needed

to perform their duties, including staff meetings, performance

appraisals, job requirements, division metrics, projects,

Quality Standard Procedures, and safety practices

. Communicated via two-way radio in accordance with prescribed

procedures and proper radio etiquette

. Safely operated Passenger Vans, and Airport Shuttle vehicles to

and from airfield

. Maintained a safe workplace and ensured that safety is the highest

priority

2007 - 2008 Raytheon Polar Services

McMurdo Station, Antarctica

Administrative Coordinator

. Assisted Station Manager in Office Management and Administrative

Support of 119 employees to achieve goals of Antarctic support

contract and National Science Foundation metrics and contractual

commitments

. Supervised and ensured subordinates understood their roles in

the United States Antarctic Program, including Environmental

Safety and Health (ESH) and Quality Assurance requirements

. Assisted in coordination of station-wide Mass Casualty Drill

. Maintained documents and record keeping to meet requirements.

Managed administrative needs, including Station Manager's

calendar, conference room scheduling, documents for ship and

aircraft schedules, personnel tracking, safety issues,

operational templates, and production of weekly Station

Situation Report

. Oversaw the tracking of USAP participants, maintenance of

emergency documentation, organization charts, and contact lists

. Co-managed the training-tracking program

. Edited, published and distributed McMurdo Station guides and

other seasonal documentation using MS Office Suite

. Ordered office equipment and maintained supply inventory

. Maintained working knowledge of USAP activities and inter-agency

relationships

. Maintained proactive approach to problem solving and information

gathering

. Coordinated and scheduled station staff for janitorial and dish

washing duties

. Handled confidential matters in accordance with management

policy

. Communicated with National Science Foundation offices in

Washington D.C. to process ongoing press releases

. Operated multiple phone line system and updated internet

website

. Prepared correspondence, meeting minutes and reports, control

files, policies, procedures and directives

. Implemented and maintained safe workplace programs, ensuring

safety as the highest priority in the workplace

2001 - 2006 Raytheon Polar Services

McMurdo Station, Antarctica

Housing Supervisor

. Planned, developed, implement ed and revised procedures,

budgets, cost information, policies and goals, ensuring

compliance with statement of work

. Performed safety audits and inspections, conducting weekly

safety training and maintaining communications with employees

. Actively pursued goal of zero accidents in keeping with safe

work practices

. Oversaw population management, fiscal management, occupancy

coordination, customer service, Housing services team

leadership, administrative processes and procurement

requirements

. Assisted Station Services Manager with yearly accounting

reports, including purchasing and receiving, expenditures and

temporary work programs

. Recruited and supervised employees to volunteer with annual

janitorial projects

. Answered phones and updated Internet website

1998 - 2001 Rocky Flats Environmental Technology Site

Golden, Colorado

Document Control

. Organized accumulation of records through data entry and filing

for the remediation and closure of U.S. Government, Department

of Energy facility

. Distributed copies of important federal documents and records to

public reading centers in a multi-county distribution area

. Operated various office equipment hardware and software to

organize files and records

. Communicated with other departments to guarantee quality of

documentation

. Inventoried equipment destined for a federal disposal waste

location

1996 - 1997 Gold Rush Coffee Internet Cafe

Estes Park, Colorado

Owner/Operator

. Trained new and existing employees to perform job functions

. Handled day to day cash transactions, including operating

electronic cash register, performing open and closing shift

functions while reconciling monies and verifying money collected

and stock sold

. Daily balanced and enacted credit card transactions between

credit providers, banking facilities and customers

. Performed accounts payable and receivable functions with local

vendors, including those of supplies consumable products and

monitoring and paying of utility bills

. Generated new business through internal and external sales

efforts

. Operated coffee and baked goods counter, standing for long

periods, while providing excellent customer service

. Located in a tourism community, provided assistance to visitors'

travel and recreation

. Operated internet access computers and provided assistance to

customers using same

. Ordered and inventoried supplies and stock

. Adept at handling large volumes of customers while maintaining

highest levels of service

. Operated facility, opening, closing and performing all tasks

during all open hours of business

References

. Lori Murray - Udelhoven Companies - Co-Worker

907-***-**** - acc0s7@r.postjobfree.com

. Peter Cruser - PAE Antarctic Support Contract -

Supervisor

800-***-**** -

acc0s7@r.postjobfree.com

. Susan Lyons - PAE Antarctic Support Contract - Co-

Worker

480-***-**** -

acc0s7@r.postjobfree.com

. Janet Kelleher - National Park Service - Supervisor

970-***-**** -

acc0s7@r.postjobfree.com

Additional Information

. U.S. Department of State Top Secret Clearance (valid through

July, 2016)

. State of Colorado Driver's License (valid through November,

2014)

. Microsoft Office Proficient

. Received T.Q.M. and Six Sigma Quality Assurance training

. Received First Aid and CPR training

. Award winning sales skills

. Award winning customer service and presentation skills

Contact this candidate