YAZARETH RIVERA

RESUME OF QUALIFICATIONS

**** ***** **** ******

Milwaukee, Wisconsin 53221

Telephone: 414-***-****

OBJECTIVE: To obtain a position which presents a challenging career opportunity,

and will allow me to demonstrate my abilities and utilize my

education and experience; a position that provides the potential for

professional growth and advancement.

EDUCATION:

Milwaukee Area Technical College - Milwaukee, Wisconsin

Associate Degree in Business Management conferred December, 2013

Relevant Coursework: Business Statistics, Insurance (all lines,

business and personal), Business Finance, Business Development,

Accounting, Human Resources, Marketing, Business Communication, MS

EMPLOYMENT: Office, Psychology, Sociology, and Economics.

2004 to 2009

ACTUANT CORPORATION, Enerpac Manufacturing Division

Milwaukee, Wisconsin

CUSTOMER SERVICE REPRESENTATIVE

Accountable for supporting Territory Managers and Distributors

throughout the United States and South America. Responsible for

quoting prices and lead times, entering and tracking purchase orders,

and keeping abreast of changes and additions to the product line of

cylinders, bolts and hydraulics for heavy construction. Dealt with

NAFTA and logistics for international orders. When customers called

direct, quoted list prices and availability, and recommended they

2003 to 2004 call a Distributor in their area. Received information about new

Distributors from Territory Managers. Also transferred calls from

Distributors to technical support with specific issues. Interacted

with the Engineering Department, and handled notarized correspondence

in compliance with regulations when delays and/or problems occurred.

WHEATON FRANCISCAN HEALTHCARE

Milwaukee, Wisconsin

ADMINISTRATIVE ASSISTANT

2000 to 2002 Staffing the front desk in the Purchasing Department, responsible for

answering telephones and routing calls to the correct Buyers for the

Covenant Hospitals within the system. Greeted visitors and properly

directed for meetings with Buyers, or the Director, or the Regional

Manager. In addition, scheduled and coordinated meetings and

conferences for the Director and Regional Manager. Controlled

inventories and ordered general office supplies.

SBC AMERITECH

Milwaukee, Wisconsin

ADMINISTRATIVE ASSISTANT

LANGUAGES: Professionally responded to inbound calls from customers with issues

regarding their residential land lines; listened to problems,

explained features, documented conversations via computer, and when

REFERENCES: appropriate, set-up times and dispatched technicians. Consistently

met productivity quotas. Advanced to the position of Service Leader;

oversaw approximately fifty employees, and handled escalated calls to

ensure customer satisfaction. Transferred out of the call center and

became responsible for tracking technicians hours worked, vacation,

holiday and sick time, and FMLA time.

Bilingual - Fluent in English and Spanish.

Furnished on Request.

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