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Manager Customer Service

Location:
Independence, MO
Posted:
March 07, 2014

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Resume:

Jeanette Marks

**** ***** ******* ****** - ************, MO 64052

acc0od@r.postjobfree.com - 816-***-****

Restaurant/Hospitality Management

Work Experience

Restaurant Manager/Supervisor

Holiday Inn - COCO Key Water Resort KC

9103 E 39th Street

Ted Frerking – General Manager 816-***-****

Kansas City, MO

January 2013 to Present

Restaurant day manager for restaurant/sports bar and casual dining.

Owner/Manager

Catering Functions

Independence.MO 816-***-****

January 2011 to January 2013

Owner/Manager for a small self-owned Catering Company

Customer Service

Integrity Home Care

3675 S Noland Road Ste- 222

Independence, MO

October 2009 to November 2010

Sherry Sisson - HR Manager 816-***-****

Banquet, Restaurant and Bar Manager

Lake Wood Oaks Golf Club

St. Andrews Circle

Lees Summit, MO

March 2009 to September 2009

Mike Montague - General Manager 816-***-****

Banquet Manager

Hilton Hotel Corporation

Double Tree Hotel – Spokane City Center

322 N Spokane Falls Court

Spokane, WA

March 2005 to July 2008

Larry Fressler - Director of Human Resources 509-***-****

LETTER OF RECOMMENDATION

Private Club

Brother Hood of Friends

Members Only – Private Club

933 W 3rd Ave

Spokane, WA

December 2004 to March 2005

99201

Banquet, Dining and Bar Management

Dick Smith 509-***-****

Restaurant, Banquet and Bar Manager

City Lights Restaurant and Lounge

-

Spokane, WA

September 2003 to December 2004

923 E. 3rd Avenue

Spokane, WA 99201

Restaurant, Bar and Banquet Management, including serving and bartending

General Manager 509-***-****

Oxford Suites

115 W North River Drive-

Spokane, WA

June 2003 to September 2003

including serving and bartending

Tim Peterson - General Manager 509-***-****

Banquet and Restaurant server and bartender

Marriott 9300 E Sunny Brook Blvd. Clackamus, OR

April 2002 to June 2003

with extensive management duties of staff

Chris Bold - General Manager

Alex Wiley - Food and Beverage Director

Holiday Inn - Mission Valley Stadium

San Diego, CA

March 2001 to November 2001

3805 Murphy Canyon Road

San Diego, CA

Banquets, Bartending and Serving with Management duties of staff

Alex Wiley - Food and Beverage Director 858-***-****

LETTER OF RECOMMENDATION

Restaurant Manager

Education

Management /Hospitality

Spokane Community College

Spokane, WA

2004 to 2006

Business Management

Grossmont College

San Diego, CA

1995 to 1997

San Diego School of Business

San Diego, CA

1993 to 1994

Certificate

Concordia High School Ft Wayne, IN

1977

Additional Information

QUALIFICATIONS

High School, Business School and College Graduate. 2 year degree in Business Management, and a 2

year degree in Hospitality, Hotel, Restaurant and Bar Management. Extensive and professional work

history, including positions in Banquets, Food and Beverage, Restaurant and Bar in a Hotel Industry.

Including, all aspects of management. Direct Departmental management, including shift operations of

employees/team members, including scheduling and direction of Banquet functions. Extensive wine,

liquor and food-prep knowledge, in a Banquets and Restaurant operations.

Excellent Communication skills, leadership,mentoring, problem solving, conflict-management, scheduling,

ordering, and extensive computer knowledge. Excellent guest and customer service skills.



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