Hope Joiner

Lockbox Processor - Bank of America

Chicago, IL

acc0j4@r.postjobfree.com - 773-***-****

WORK EXPERIENCE

Lockbox Processor

Bank of America - Chicago, IL - 2000 to Present

• Receive and process remittance payments and verify checks to each client's specific acceptable payees list

• Manually extract payments from envelopes, separating and sorting checks and invoices in order to prepare

deposit in accordance with client specifications

• Create lockbox deposit batches using computer-based image capture MICR encode equipment

• Maintain Compliance and HIPAA standards as well as established department production and quality

standards

Northwest Payment Processor

Bank of America - Seattle, WA - 1999 to 2000

• Applied checks to customers account numbers for payments on credit card accounts

• Used imaging system for access to Micro, OCR, Pay by Phone and Balancing

• Credited the account in a timely manner and balanced ledgers to meet deadlines

Casual Clerk

United States Postal Service - Toledo, OH - 1998 to 1999

• Completed data entry in relation to postage cost, mailing addresses, and package bar coding

• Calculated postage, processed express packages and sold stamps, envelops and other shipping supplies

• Answered questions regarding mail regulations and procedures, postage rates and post office boxes

Universal Teller

Northern Trust Bank - Chicago, IL - 1989 to 1998

• Processed and maintained authorized cash in vault

• Organized and processed international checks

• Followed established procedures for maintaining balance limits set within the Vault

Office Clerk

Luster Products - Chicago, IL - 1988 to 1989

• Communicated with customers, employees, and other individuals to answer questions, disseminate or explain

information and address complaints

• Complied, copied, sorted, and filed records with the use of office machinery

• Answered telephones, directed calls and took messages

EDUCATION

Associates of Science

Bryan School of Medical Assistance - Chicago, IL

1987

High School Diploma

Calumet High School

1984

SKILLS

10 Key, Lockbox, Data Entry, Banking Operations, Accounts Payable, Accounts Recievable, Items Processing,

Mail Processing, Office Operations

ADDITIONAL INFORMATION

Skills & Capabilities

Lockbox ● Data Entry ● 10-Key Entry ● Banking Operations

Accounts Payable ● Items Processing ● Mail Processing ● General Office Operations

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