Richard A Fox

*** * ******* **

MAGNOLIA NJ *****

acc0eo@r.postjobfree.com

856-***-****

OBJECTIVE:

Senior-level IT Professional with strong customer support and troubleshooting skills including the ability

to diagnose, troubleshoot and resolve technical problems. Seeking a position where I can utilize my

working knowledge of software, hardware, networking and operating systems.

CERTIFICATIONS:

A+ Certification

Network + Certification

Microsoft Certified Desktop Support Technician (MCDST) Certification

EDUCATION:

Camden County College, Cherry, NJ

Pursuing Information Technology degree and certifications

TECHNOLOGIES:

Windows 2007/2003/ME/XP, MS Office Suite

Active Directory, Exchange, Systematic Ghost System, Adobe Acrobat

LAN/WAN, TCP/IP, VPN, CISCO, Network Protocols

WORK EXPERIENCE:

Temple University Hospital-Philadelphia, PA

Philadelphia, PA

Desktop Support Technician 07/01/13 Present

Responsibilities include and not limited to, Windows migration from XP to Windows 7. Providing all end

user support, troubleshooting all software and hardware issues for desktop and laptops performing all

reimages and upgrades to all computers as needed remove all virus, spyware as needed. Unlocking and

resetting user accounts in Active Directory. Use incident management system to create and manage user

tickets.

McElroy, Deutsch, Mulvaney & Carpenter, LLP

Philadelphia, PA

Desktop Support Technician Level 2/3 10/29/12 5/17/2013

Responsibilities include and not limited to, Providing all end user support, troubleshooting all software

and hardware issues for desktop and laptops performing all reimages and upgrades to all computers as

needed remove all virus, spyware as needed and make sure all virus software is up to date. Training

secretaries and attorneys on computer hardware and software Installation and management of software

configure network printers and possess clear understanding of remote access. Facilitate setup of

computers and telephones for new hires. Reports directly to the director of IT daily monitor server,

network and system logs for any issues or discrepancies support site disaster recovery processes monitor

and support Cisco hardware/IOS including switches/routers/VPN and firewall with respect to local and

remote office connectivity and maintain healthy network and server room environment. Support

Microsoft office suite 2003/2007 and 2010.

Deloitte- Philadelphia, PA

Technology Service Support-Lead Technologist 02/13/2012- 10/21/2012

Assist customers with Deloitte proprietary applications support office suite 2010

Reimage laptops for EOL deployments and dod3 wipes to prepare laptops to return back to

lease vendors, upgrade all laptop as needed, support end users for all hardware and software

issues

Monitor printer queue pro activity replenish toner, paper jams and perform maintenance

kits. Utilize service desk to enter and track and resolve pending request.

Analyze, log, track and trouble shoot and fix complex software and hardware matters of

significance pertaining to networking connectivity issues, printer, server, and application to

meet business needs.

Solid experience deploying Windows 7, with a working knowledge of Bit locker.

Strong ability to troubleshoot and resolve OS issues with XP, Vista and Windows 7.

CompuCom- Philadelphia, PA

Desk Side Technician 07/06/2011-01/02/2012

Software / Hardware Break Fix technician IMAC, installs moves, adds, changes. Support

IMB, Dell, Compaq PC Desktops, Laptop, and Mac’s. Networking Interfaces Protocols,

Network Printing,

Communications Software, Implement Desktop Operation Systems and device Drivers.

Support e-mail systems such as Microsoft Office 2003/2007. Implement asset

Management services and Asset management tools, support productivity Applications.

Have a working knowledge of Exchange Server.

Coordinate hardware and software installations and upgrades to ensure work is performed in

accordance with company policy. Recommends resolutions to complex matters of

significance and coordinate the implementation of the approved course of action.

Software, network and hardware support, including cabling, routing and wireless

networks.

Configuration of network user accounts, passwords and policies, and machine lock

downs.

Working knowledge of Windows deployment tools including remote install.

Proven Internet troubleshooting, IE 6, 7 and 8. Have experience supporting multiple

operating systems XP, Vista and Windows 7.

Camden County College- Marlton, NJ

Computer Lab Assistant 1/20/2011-5/20/2011

Assisted instructor in facilitation daily classroom labs

Tutor students for preparation of certification exams

Created and deployed images for classrooms using Systematic Ghost Utilities

Configured systems and networks to instruction’s specifications

Maintained ongoing lab environment

Troubleshooting, repairing and replacing hardware/software

TIMS Computer /Network Services, Cherry Hill, NJ

PC Technician 03/1/2008-1/20/2011

Provide quality customer site support

Configure networks to customer specifications

Create and deployed images using Systematic Ghost System

Repairing and replacing hardware/software

Troubleshooting, Windows Active Directory Basics, Email, Backups, System Images,

Reformatting, O.S

Have working knowledge of Remote Access and troubleshooting user issues remotely.

Familiar with Nortel and Cisco VPN Clients and troubleshooting end user connection

issues. Trouble Shooting and repairing Microsoft Office Suite such as 2003/2007

Contact this candidate