LaTasha Collins

518-***-****

acc07a@r.postjobfree.com

Summary of Qualifications:

Over 10 years of experience providing exceptional administrative support

Possess excellent interpersonal and communication skills

Remains calm under pressure, able to quickly resolve customer concerns or issues

Works effectively in fast paced, high volume environments; Call-center experience

Health insurance/benefits industry experience

Computer skills include Windows, Microsoft Word, Excel, Access and Outlook, Lotus

Notes

Work Experience:

Latham Pool Products Latham, NY 03/2013-11/2013

Order Entry (Temporary Position)

Entered orders for various pool products using information given by dealers and home

owners.

MVP Healthcare Schenectady, NY 04/2012-07/2012

Provider Data Management (Temporary position)

Verified provider participation with MVP insurance. Created ID numbers for claims

processing. Updated existing information to match billing information on claim.

Maximus Albany, NY 05/2011-12/2011

Customer Service Representative (Temporary Position)

Answered calls from members and providers regarding Medicaid benefits for NYS

recipients. Advised on enrollment processes and co-pay information.

Davis Vision Latham, NY 11/2010-03/2011

Customer Service Representative (Temporary Position)

Answered routine questions from members and providers of vision benefits regarding

benefits and costs for services.

Express Scripts Troy, NY 07/2007-08/2010

Data Entry Technician

Entered prescriptions for customers via fax and phone.

Fusco Personnel Albany, NY 04/2007-07/2007

Customer Service Representative (Temporary Position)

Answered calls from members and pharmacists participating with the NYS Epic

prescription program regarding benefits, payments and claims.

Education:

Rasmussen College 11/2010-Present

Associates degree in Medical Administration

HS Diploma; South Colonie Central High School Albany, NY

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