Tremaine McDonald

*** ** ***** ******

Oklahoma City, Oklahoma, 73114

405-***-****

acbzyr@r.postjobfree.com

Profile

A customer service professional with the ability to maintain composure in a

busy environment while meeting or exceeding expectations in performance

measures. A team player with a positive attitude and strong communication

skills with the ability to train, develop, and motivate employees. Strong

Critical thinking and writing skills. An outgoing, energetic Sales Leader

who loves Technology and a competitive environment.

Related Experience

America Online

2004-2007

. Processed customer electronic data interface orders and manual orders

accurately and in a timely manner.

. Handled payment authorizations of the company as well as third party

accounts.

. Improved productivity by taking initiatives to increase

responsibilities and resolving customer's concerns.

. Implemented and coordinated a system of tracking employee performance

accurately.

. Processed various changes, including address changes, funds

transfers/exchanges, and future allocation updates.

. Coordinates with other departments for problem resolution.

. Reconciled customer's accounts and wrote off disputed balances with

justification in credit department.

. Trained and managed a team of 35 employees who lead the company in

productivity

Jacob & Associates Insurance

2006-2007

. Helped Market Old Mutual Insurance

. Wrote Applications for new policies

. Sold Health and Mortgage Insurance

. Helped recruit other employees

Cox Communications

2008-2011

. Sold & Upsold on all Cox Products TV, Internet, Phone & Wireless

. Saved customers on value of products for Cable TV, Internet, Phone &

Wireless

. Retained Companies Net Revenue

. Multitasked Daily

. Built Relationships with Customers to ensure future business with

Company

. Handled all service Inquiries from customers

. Met & exceeded all Job Goals, Metrics and Objectives

. Constantly found ways to improve my close rate

. Took Payments and Input all Sales Data in Computer System

. Constantly Compared the difference between Cox n Competitors

. Helped give ideas to Market Products and tailor the products to meet

customer's needs

Awards & Achievements at Cox Communications

. Cox Stellar Seller Award For Top Retention Sales Rep 2008,2009,2010

. Cox Winners Circle Recipient for Top Sales agent 2009, 2010

. Cox Customer Service Award For 2010

. Cox Lowest Product Disconnect Rate

. Cox Lowest Revenue Loss per customer wanting to cancel

. Cox Highest Sales Growth in a Quarter

. Cox Highest Revenue Gain in a cycle

ATT Corporation

. Retail Business consultant for Residential and Business Customers

. Handled management of wireless accounts for 1000's of ATT customers

. Overseen Billing Issues for multiple customer accounts

. Trained and Developed employees on new products and materials

. Lead Corporate location four quarters in a row in new products

launched

. Handled Escalated Customers for Reps

. Planned and Lead meetings for Employees to update them of new changes

Education

Bachelor of Business Administration, Management, May 2008

Emphasis in Management, Marketing and Personal Selling, Overall GPA 3.0

University Of Central Oklahoma, Edmond, Ok

* Financed 100% of education and expenses through full time employment

while attending school with a full-time status.

Computer Skills

. Windows 2000

. Microsoft Excel

. Microsoft Word

. 40 Words Per Minutes

References

Excellent References upon Request

Contact this candidate