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Customer Service Manager

Location:
Independence, MO
Posted:
January 05, 2014

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Resume:

Christina Miller

*** ** ******* ***** * Grain Valley, MO 64029 * Cell: 816-***-**** * Email: acbzwv@r.postjobfree.com

Computer Skills

QuickBooks Pro, Peachtree, Mas90 & 200 (Sage), Office Suite 2003-2007/MS Outlook 2000-2007, Windows Vista/XP Pro/2007,

ACT Software, Internet Explorer 7-Chrome, 10-Key and Calculator, UPS World Ship, 6 Line Phone System, Hasler Postal

Meter, Fax, Copy, File

Professional Experience

Executive Admin - Finance & Purchasing, MAST Technology Independence, MO Mar 2013 to June 2013

• Set up vendor and accounts; MAS 200

• Call and get pricing and availability on purchases; write up purchase orders; MAS 200.

• Receive purchases and update general journals; MAS 200.

• Managed employee benefit accruals; MAS 200.

• Providing customer service for vendors and customers.

• Run customers credit cards through the company’s bank; Shopify and Commerce Bank.

ACHIEVEMENTS:

• Shop around via phone and internet to find the best pricing to saving the company money.

Office Manager/Full Charge Bookkeeper, Air Compressor Engineering Kansas City, MO Jan 2005 to Mar 2013

• Process, and prepare standard journal entries; Peachtree & MAS 90.

• Managed vendor and customer accounts; run credit checks through RBS Link terminal.

• Managed A/P; p-cards, purchasing, expense cards and reports; Peachtree & MAS 90.

• A/R; posting payments, collections and reports; Peachtree & MAS 90.

• Managed invoices and monthly reports; Peachtree & MAS 90.

• Maintained tax forms for customers and made sure all their accounts were property coded for their area.

• Review transactions within general ledger for accuracy and effective resolutions of problems found therein.

• Inventory reports, calculations for the owner on general ledger verses real inventory; Peachtree & MAS 90.

• Prepared and wrote sales orders as well as helped salesmen and service technicians with quotes; Peachtree & MAS 90.

• Assisted processing receipt of goods and updating reports; Peachtree & MAS 90.

• Managed vendor invoices to packing slips.

• Managed internet modem for the company, and speaking to AT&T.

• Manage petty cash, mailed deposits to the bank.

• Create, enter and updated information on spreadsheets.

• Providing customer service for vendors and customers, in person and by telephone.

ACHIEVEMENTS:

• Realized a savings of $500 per month by ending a phone carrier that they did not need.

• Obtained better pricing with the waste supplier decreasing the bill by half, locking in the price for two years.

Office Manager/Service Dispatcher, All the Time Plumbing Blue Springs, MO Jun 2004 – Jan 2005

• Performed general office duties and administrative task

• Providing customer service for vendors and customers, in person and by telephone.

• Managed invoices and monthly reports; QuickBooks.

• Managed A/P; p-cards, purchasing, expense cards and reports; A/R; collections and reports; QuickBooks.

• Managed technicians, prepared their schedule.

• Managed Payroll and time sheets; QuickBooks.

• Prepare and enter invoices, cash receipts, and other activity; QuickBooks.

• Scheduled client appointments and maintained up-to-date confidential client files; QuickBooks.

Office Admin & Receptionist, Consumer Promotions Lee’s Summit, MO Jul 2001 - Jun 2004

• Performed general office duties and administrative tasks.

• Prepared promotion packages to customers using FedEx shipping online.

• Filing, typing and other clerical duties. Handled and processed mail.

• Answer phones, screen calls, take and deliver messages and place calls as directed or necessary.

• Knowledge of using ACT software and Microsoft Excel/Word/Outlook 2000.



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