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Customer Service High School

Location:
Murfreesboro, TN
Salary:
13.00
Posted:
January 05, 2014

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Resume:

Penny Darlene Heath

**** *** ***** ***

Apartment H212

Murfreesboro, TN 37128 US

Mobile: 615-***-****

Email: acbzqb@r.postjobfree.com

Availability:

Job Type: Permanent

Work Schedule: Full-Time

Desired locations:

United States - TN - Murfreesboro

United States - TN - Rutherford County

United States - TN - Smyrna

United States - TN - Shelbyville

Work Experience:

Barber School & Company 04/2008 - Present

1630 South Church Street Hours per week: 50

Suite 112

Murfreesboro, TN 37130 United States

Administrator/Instructor

Supervisor: Mike Davis 615-***-****)

Okay to contact this Supervisor: Contact me first

Provided correspondence of student monthly hours to the State of Tennessee Barber Board.

Managed all account receivable and payable accounts. Receives and disburses cash in

accordance with correspondence for each particular transaction. Ensures that all cash is

processed and deposited either through E-payments or deposit in a timely manner manner.

Examines and performs audits on all deposits. Reconciles cash accountability and reviews

vouchers for accuracy, completeness and to make all deposits a propriety in balancing for the

company. Handle all cash invoices and billing questions pertaining to each student account.

Provided technical and personal guidance to all students. Scheduled appointments, managed

visitors, processed incoming/outgoing calls. Implemented student handbooks and information

pertaining to school curriculum. Administered petty cash reimbursements. Implemented volunteer

service with local organizations for fund raisers. Handle daily mail procedures, collecting, sorting

and distributing mail, including other courier services (Fed Ex, UPS, etc.). Implemented

correspondence for student participation for local High School Career Fair. Other skills include

typing 50wpm, Microsoft Word, Power Point, Quick Books, 10 key, and fax.

Middle Tennessee Barber & Styling College 03/1997 - 04/2008

121 S. E. Broad Street Hours per week: 50

Murfreesboro, TN 37130 United States

Manager/Instructor

Supervisor: Deborah Kennedy 615-***-****)

Okay to contact this Supervisor: Yes

Provided clerical support for 75 students. Excellent record keeping of cash management on all

student accounts. Provided daily and monthly business reports according to the State of

Tennessee State Board of Commerce and Insurance. Managed all incoming/outgoing calls,

process incoming/outgoing mail. Handled all request for student information pertaining to student

enrollment. Prepared correspondence and provided documentation for the Tennessee State Barber

Board. Supervised and trained 75 students in areas of self-development, discipline, counseling and

goal settings. Promoted a sense of personal responsibility and pride in their workmanship.

Schedule appointments and managed clients. Administered petty cash reimbursements and

ordering of supplies. Implemented all testing procedures for final mock exams for preparation of

State Board Testing. Other skills include typing 50wpm, Microsoft Word, Power Point, Quick Books,

10 key, and fax.

Florida Bros Auto Parts 01/1983 - 03/1993

112 West Lytle Street Hours per week: 40

Murfreesboro, TN 37130 United States

Secretary/Bookkeeper

Supervisor: Edwin Florida 615-***-****)

Okay to contact this Supervisor: Contact me first

Provided a wide range of administrative support. Developed strong communications and

interpersonal skills dealing with diverse customers and internal staff members. Solid computer

skills utilized in the preparation of correspondence, documents and account payable and

receivable record keeping. Proven ability to collate and organize large amounts of data efficiently in

providing clerical support to busy office. Good knowledge of relevant computer applications.

Responsible for accounts payable and account receivable, data entry, generating checks and

customer/supplier communication. Assisted with monthly bank reconciliations. Maintained all

accounting and Human Resource files. Responded to customer concerns regarding products,

services and charges. Verified daily cash flow, prepared bank deposits and maintained adequate

on hand cash supply. Input all approved journal entries into the accounting system. Maintained

petty cash funds. Assisted with other clerical duties such as filing, faxing scanning and

photocopying. Produced monthly reports required by the bookkeeper for the financial statements.

Other skills include typing, formatting, proofreading and editing official documents. Managing

schedules and calendars, answering and forwarding telephone calls to their departments. Updating

and maintaining office files, records and other correspondence. Ordering supplies for office.

Maintained and operated office equipment such as fax, scanner, printer, voice mail. Other skills

include Microsoft Word, Power Point, Typing 60wpm, 10 key, Quick Books.

United Cities Gas Company 01/1981 - 03/1983

Murfreesboro, TN 37130 United States Hours per week: 40

Secretary/Bookkeeper

Supervisor: Paul Kennedy 615-***-****)

Okay to contact this Supervisor: Contact me first

Strong organizational and planning skills used in scheduling activities and completing multiple

tasks on time.. Excellent general office skills coupled with a strong work ethic. Proficient in a

number of computer applications and experienced at multi-tasking in a demanding work

environment. Profound knowledge of documenting information and handling cash. General

invoicing, filing records both manually and electronically. Experienced in data entry activities and

software. Highly skilled at performing customer service duties both on the telephone and in person.

Proven ability to prepare reports. Demonstrated ability to calculate figures for accounting

procedures. Recorded transactions for account receivable and account payable. Produced

statements for customer expenditures at end of month. Handle all invoicing and purchase orders.

Recorded all petty cash transactions and approved all reimbursements. Answered and directed all

incoming/outgoing calls. Accepted and delivered all messages. Access computerized financial

information to answer general questions as well as those related to specific accounts. Responsible

for cash receipts, billing and related functions. Post entries to the general ledger, checked figures

for correct entry, mathematical accuracy and demonstrated discretion and maintained

confidentiality. Maintained and operated office equipment such as multiple phone lines, 10 key,

typing 60 wpm, Microsoft Word, fax, and scanner. Established strong organizational and planning

skills used in planning activities. Coordinated fund raisers within the company. Implemented

company functions within the community. Provided excellent customer service and professionalism

within the company. Attention to detail and able to handle customer complaints effectively and

resolve in a timely manner. Arrange all incoming/outgoing mail and distribute to the designated

area. Proven track record of providing clerical support and strong organization and planning skills.

Able to handle multiple tasks and completing them on time.

National Savings Life Insurance Company 01/1980 - 01/1981

Murfreesboro, TN 37129 United States Hours per week: 40

Billing/Claim Clerk

Interpret, implement and enforce company policies. Used creative thinking to address customer

concerns. Worked directly with the claims and procedure department to improve current workflow.

Coordinated with customers and vendors to complete the claim. Creatively handled customer

service calls and explaining the process of the claim efficiently. Scanned and labeled incoming

documents. Excellent knowledge and ability to perform reimbursements. Other skills include typing

60wpm, 10 key, Microsoft, fax. Exceptional verbal and written communication skills and knowledge

of basic computer skills

Education:

Milady Barbering Murfreesboro, TN United States

Professional 04/1993

Relevant Coursework, Licenses and Certifications:

Milady Standard Master/Instructor Barber...continuing education through Tennessee State University

Riverdale High School Murfreesboro, TN United States

High School or equivalent 05/1979

References:

Name Employer Title Phone Email

Kim Thomason Murfreesboro School Secretary 931-***-****

VA Smyrna, TN 615-***-****

CSM George Nelson Smyrna High School JROTC Teacher 615-***-****

Joann Lynch Self 615-***-****

Adam Rutledge South Side Barber Shop Barber 931-***-****

Brenda Davis Thompson Machinery Secretary 615-***-**** Indicates professional reference

Additional Information:

Microsoft Word, Power Point, Quick Books, Typing 60wpm, 10 key, fax

Specialized experience include accounting, budget /financial management, performing cash processing functions

involving receipts, disbursements, deposits, records transactions, reconciles cash, reviews all vouchers, performing

electronic deposits.



Contact this candidate