Resume of:

Jeffery B. MacKeigan

201-***-****

Email: acbzp3@r.postjobfree.com

SUMMARY

Proactive IT professional experienced in network support, administration

and troubleshooting. Designer and implementer of Helpdesk matrix with SOP's

and procurement procedures.

SOFTWARE

Microsoft Office 97, 2000, 2003, XP, Outlook 98, 2000, 2003, Exchange 5.5,

6, 2003 Lotus Notes 5, 6 Ghost, Track it, Remedy, Citrix Metaframe, Active

Directory, PC Anywhere 10, Remotes assistance, Acrobat, VNC, VPN, TI & T3

TCPIP, MDS, DHCP, DNS, FTP, RAS, SMS, Backup Exec, Arcserve, Oracle 11r,

Group Wise, Sybase 11, Shoretel VOIP

WORK EXPERIENCE

Disability Unable to walk on left foot 1 year of rehabilitation from a

previous accident 2012 - 2013

William Grant & Sons - Senior Network Support Analyst

2006 - 2011

. Senior Network Administrator for corporate headquarters

. Managed all desktop and remote user requests for North America

. Exchange, Blackberry, Shoretel and Active Directory administrator

Thomson Financial - Helpdesk/Desktop Support/Site Manager

2005 - 2006

. Project Manager on Imaging desktop and laptops for new clients on

Trading Floor.

. Team leader on project rollout for 200 units ERF Migration for

Outlook.

. Trading floor support on Active Directory, Reuters, Thompson 1 Banker,

Baseline,

Bloomberg.

National Hockey League, New York - Helpdesk Manager (6 Month Contract)

2004

. Helpdesk and Desktop support for 400 users Windows XP, Active

Directory.

. Ensured a very high level of professionalism and improved response

times for users.

. Coordinated training and design of projects and procedures to improve

infrastructure.

SGS International, New York - Desktop Support/Project/Helpdesk Manager

2003 - 2004

. Managed a network and staff of 5 technicians and 2 administrators on

multiple platforms.

. Project Leader for Oracle 11 Version 11 rollout and Intuit Track it

call reporting system.

. Supervised and created all Support Matrix and SOP for 3500 users in

USA & Canada.

Linux Global Partners Inc, New York - Network Administrator/Data Manager

2001 - 2002

. Managed and performed 3rd level support for a staff of 6 technicians

and 2 Network

Administrators.

. Ghost all desktop and mobile users, VPN, RAS, Firewall.

. 500 User Network, Windows 2000 Server Exchange 5.5, Windows 98, NT, XP

2000.

Professional Detailing Inc, Upper Saddle River, NJ - Senior Network

Administrator 1998 - 2000

. Senior Network Administrator, performed all 3rd level solutions for

Helpdesk/Desktop

Support team.

. Supported 1500 user LAN Network, TCPIP, Intel Switches, Cisco Routers

and configure

Remote Images.

. Applied all Server Data upgrades and control Desktop Forced McAfee 4.5

updates, Ghost 5.5 all images.

. NT 4.0 & Exchange 5.5 SMS, RAS, VPN, NDSEnterrise Administration.

DCI INC, Teterboro, NJ- Network Engineer

1987 - 1997

. Maintained all server backups and create all ids and security.

. LAN Administrator at Bell-Atlantic Novell3.12, 4x, 250 users.

. Set up Novell Dial-up servers for CC Mail, Windows 95, Office 95,

AS/400 Software.

. Duties include passwords, groups and security maintenance, Netware

Directory Services.

CERTIFICATIONS

IBM, A+ Certified, CNE, TCPIP, NT Workstation, Windows Server, HP Laser

Printers, Compaq Server and Workstation, Compaq Rack builder, Compaq Laptop

repair.

EDUCATION

Track On Information Training, Paramus NJ

Courses taken:

. NT MSVE NT Server, NT Workstation, TCPIP, Exchange

. Network Technologies - TCPIP - Net Administration 3.12, 4x

. Certified on HP 1,2,3,4,5,4SI, 5SI & Ink Jet Printers

. Compaq Proliant Servers and peripherals

Computer Learning Center, Paramus NJ

. Degree in Computer Technology - Graduate with Honors - Perfect

Attendance Award

Bergen Community College, Paramus NJ

. A.S Computer Science

Currently taking courses towards BSCS and MSCE

References Furnished Upon Request

Contact this candidate