. MichAEL m MOORE

. ***** SPRING LAKE WAY ( FAYETTEVILLE, GA 30215 ( PHONE: 678-***-**** (

INFORMATION TECHNOLOGY PROFESSIONAL

I am an accomplished professional with extensive years of comprehensive

large-scale management and engineering experience in diversified project

design. I also have a strong background in program development, quality

assurance and an outstanding history of managing projects from initial

conception, development, to implementation. With an unexcelled record of

completing mission-critical projects on schedule and in budget, I am

skilled at strategic planning, budget controls and problem resolution.

Having outstanding communication talents with proven ability to build and

lead highly efficient teams, I have trained technical personnel, and have

conveyed complex concepts in understandable terms. Finally, I have

extensive international work experience with ten United States Embassy

assignments including Bangladesh, Haiti, Trinidad, Georgetown Guyana,

Abidjan, Surinam and Mexico City.

Areas of Expertise

Strategic Planning & Enablement . Team Building & Direction . Vendor

Oversight . Customer Responsiveness . Solutions & Business Cases . Program

& Project Management . Platform Stabilization . Budget Management . End to

End Solutions

Career Progression:

May 2008 to present

Mahue Technology Consultants

Director/Project Manager / Implementations Manager - Trainer

Director of Project Management - managed a $1 billion dollar (IP) Internet

Protocol conversion project for the merger of two major financial

institutions - Bank of New York & Mellon Bank.

. Oversaw and facilitated all aspects of migrating existing network of

Mellon Bank to meld and function as ONENET (one network). This covered

two thirds of the overall project. Oversaw, managed, and coordinated

deployment projects from conception to implementation.

. Managed more than 60 network professionals per phase of a three phase

project resulting in more than 300 facilities in the US and abroad;

and more than 20,000 (IP) Internet Protocol conversions.

. Responsible for the success of projects that consisted of thousands of

device conversions with no recorded outages or issues. Under my

leadership this project was targeted for completion in four years;

Completed it under budget and a year ahead of schedule. Managed the

rollout of more than 8,000 IDF/MDF devices, new vlans, IP phones and

access points.

. Provided in depth product knowledge training after every modification,

installation and upgrade associated with this project. Personally

provided proprietary training on proprietary financial software that

was added in the eleventh hour of this project. Covered more than

three hundred locations around the world over a three year time span.

January 2006 to May 2008

Siemens Business Services Bridgewater, New Jersey

Managing Director of MetLife Help desk

2800 seat helpdesk for the Met Life account in New Jersey. Ensured

departments met and surpassed all expectations in the areas of task

ticketing, customer service level agreements, remedy solutions and end user

experience.

. Wrote standard operation procedures and implemented processes that

would assist in the overall operations of the business.

. Responsible to ensure that commitments are met, budgets maintained,

quality service provided, and deliverables produced.

. Manage and maintain the client relationship, desk support in a call

center environment, with the team supporting various software

applications and hardware systems for department users.

. Trained all new hires on MetLife designed proprietary helpdesk

software; this software was designed to enhance the human resource

experience as well as provide end-users with a more personal touch to

insure smooth processes. Provided a "Lunch N Learn" environment, where

the customer can engage in an interactive session to develop skills

and product training and have questions answered. Trained fifteen

hundred persons during this two year period.

October 2005 to February 2006

Mahue Technology Consultants

Director/Project Manager, State Farm and Alfred Dunner Sr. Trainer

Coordinated the South Eastern Region Network upgrade through intermediate

contracting for the State Farm insurance organization.

. Project managed over 33 network rollouts and 2000 pc upgrades and

rollouts from windows 2000 to Windows XP. Simultaneously supervised a

team of three to four system analyst upgrade backbone infrastructure

and pc environment.

. Project managed a 42 access point wireless upgrade to include: Cisco

call manager, unity call center, gateway with ata devices, 86 ip

phones, and 75 Cisco phones. This upgrade included "clean power"

installation, Cisco 7500 series switch with dual supervisors and gbic

uplinks, ASA firewall, new Cisco router and Cisco 2 video conferencing

phones for upper management.

. Implemented new HP Blade center with 8 servers and remote I/O

management. Hired Telco Company to install all new cat six cabling and

fiber backbone; Coordinated installations

. Training - Provided training 12 weeks of training for key personnel,

bidding, and vendor management. Wrote personnel evaluations. Increased

productivity in merchandising, bandwidth availability saving the

company millions. Provided in-house training for all new personnel on

the operation of legacy proprietary mainframe equipment.

May 2001 to October 2005

3MEC Engineering Consultants

Project Manager/ Sr. Implementations Manager

Responsible for the technical and administration of the overall direction

and control of resources within the Information Systems Department (ISD).

. Specifically managed, directed, planned and coordinated all aspects of

ISD's program activities, and responsible for providing Information

Technology (IT) security requirements and research on cost-effective

solutions.

. Implement Presidential Directives related to security issues and

oversee the development of corrective action plans associated with

weaknesses disclosed as a result of a network audit.

. Assembled proprietary software to communicate with legacy WANG

terminals

. Training: Wrote the standard operating procedures and trained forty

personnel on the nuances of the gateway protocol and software that

would be required in order to maintain excellent throughput and

connectivity until formal training at a local school is provided.

May 1999 - May 2001

Manager Network Operations Center

Intelli-Mark, Inc.

Delegated projects, day-to-day responsibilities and requirements to the

proper personnel, and applied project management abilities to ensure

completion of project time lines and budget.

. Provided formal personnel counseling and quarterly/annual evaluations

of employees as required; managed the unit's budget and projections

for IT Department for the fiscal year; developed databases for various

companies, e.g., the Fulton County, Georgia Courthouse; provided a

Windows NT Active Directory back-end running a SQL database with

Microsoft Access on the front-end to provide easy data extraction

required to do their jobs more efficiently.

. Training: Implemented a "Lunch and Learn" to educated new personnel

and product in-house that was proprietary. Training allowed the

personnel to share whatever subject they had issues and contributed to

productivity and increase morale.

November 1999 - November 2001

Associate Director

3M Engineering Consultants

Advised, coordinated and directed the implementation of all LAN-/WAN-

related issues; i.e., PC troubleshooting, ISDN, ADSL, Router, connectivity,

switches and hubs, ghosting, computer rollouts and upgrades from Windows

2000 to XP professional. Managed all vendor relations.

July 1998 - November 1999, Supervisor Network Engineer (Contractor),

Vital Network Services, Inc.

Implemented and maintained the networking infrastructure for the Georgia

Department of State contractually through Vital Network Services.

. Maintained high level of customer support and network knowledge;

learned on-the-fly to resolve network issues; and quickly learned new

product; installed and configured various proprietary modems and

CSUs/DSUs, including: IBM 520/540 IFP (intelligent front panel);

ADTRAN; Larscom; and CODEX; installed Cisco routers, memory, SNA

connections, various terminal emulation software and NIC cards;

maintained IBM 3174 controllers; and assisted LAN users when required.

May 1990 - July 1999

Lead Network Engineer/ Manager

Computer Sciences Corporation

Served as Lead Engineer and Manager while traveling abroad upgrading US

Embassy's networking infrastructure around the world

. Oversaw deployment of the replacement for DOSNET-Common Language

Outbound Unclassified Traffic (CLOUT), an Oracle-based SQL Product-

combined with MS Exchange client or Outlook, which was secured with

Windows NT. I deployed routers, switches, tail circuits, 100mb

backbone, migrated Ms-mail to Microsoft Exchange, configured and

trained personnel service level operations.

July 1982 - January 1990

Information Technology, US Navy

Various Duty Stations - Supervised 20 - 80 personnel as Communications

Center Supervisor; Message Center Supervisor, Fleet Center Supervisor and

Message Traffic Training Petty Officer

. Trained 80 civilian and military personnel associated with the US NAVY

ACP 126 format, non-delivery prevention.

. Provided Ship support via CUDIX and Naval Automated Computing and

Routing System procedures; achieved E5 rank while serving eight years

in the US Navy

EDUCATION:

B.A., Information Technology, American Intercontinental University,

Chicago, Illinois

Savannah College of Art & Designs, Savannah, GA

Strayer College, Woodbridge, VA

TECHNICAL TRAINING:

0. VAX Systems Management, and Operations, Landover, MD,

0. Naval Telecommunications Training Center, San Diego, CA

0. Telecommunications and Computer Operations

0. Strategic Learning Labs, Atlanta, GA

0. CCNA, MCSE, MCP + I, Network+, A+, CCNP (in progress)

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