DANIELA CARABALLO

*** **** ******, ********, **, 11209 718-***-****

acbzij@r.postjobfree.com

OBJECTIVE

Results driven organized, detail-oriented individual with experience in

operations management and sales seeking an internship position related to

justice studies and public service.

EDUCATION

Berkeley College, New York, NY B.S., Justice Studies - Criminal

Justice Anticipated, December 2014

TCI College, New York, NY A.A.S, Paralegal Studies, Deans

List June 2011

Caliber Training Institute, New York, NY Certified

Medical Assistant May 2004

WORK EXPERIENCE

GameStop, Brooklyn, NY

July 2012 - May 2013

Store Manager

. Ensured that customers receive consistent superior service day to day.

. Answered customer questions and handled all inquiries.

. Ensured that distribution was properly taken in and shipped out. .

. Handled customer refunds and returns.

. Placed reserves for customers on new releases to guarantee a copy.

. Ensured that items were correctly priced to maintain price integrity.

. Checked POS daily for events and promotional items.

. Maintained weekly sales.

. Managed twenty employees on a daily basis and thirty employees during

the holiday season.

Family Dollar Stores, Staten Island, NY

November

2010 - July 2012

Store Manager

. Ensured that customers receive consistent superior service day to day.

. Answered customer questions and handled all inquiries.

. Ensured that stock is removed from shelves.

. Handled customer refunds and returns.

. Placed orders for merchandise and maintained proper inventory.

. Ensured that items were correctly priced to maintain price integrity.

. Checked price controller daily for events and promotional items, and

printed each price event weekly.

. Managed a staff of thirty employees on daily bases and instructed

daily procedures.

. Maintained payroll and scheduling.

Words Can Heal, New York, NY

January - December 2008

Administrative Assistant

. Assist with re-invigorating the Words Can Heal program on a national

level.

. Research cost-effective ways to reproduce materials including folders

and pins.

. Research and obtain contact information for state lawmakers to be

contacted in the coming months regarding the Words Can Heal program

and making it a statewide initiative.

. Answer and direct all incoming calls.

. Provide general information about the organization to inquirers.

. Sort through incoming mail and email, and notify the Executive

Director of pressing matters.

. General office maintenance including sorting mail, faxing, drafting

correspondence, ordering supplies, and packing and shipping press

materials.

. Maintained scheduling and payroll.

Duane Reade, Brooklyn, NY

July 2005 - January 2008

Shift Supervisor

. Answered customer questions and handled all inquiries.

. Ensured that stock is removed from shelves when customers complained

about the taste or odor, or had an adverse reaction to a product.

Handled customer refunds and returns.

. Placed orders for merchandise and maintained proper inventory.

. Checked price controller daily for events and promotional items, and

printed each price event weekly.

. Maintained weekly scheduling for team members.

TECHNOLOGY SKILLS

Windows, Microsoft Office Applications, Word, PowerPoint, Excel, Outlook,

POS, Taleo

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