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Customer Service Manager

Location:
Illinois
Posted:
January 04, 2014

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Resume:

Diamond Sawyer

Assistant Manager - Jack in the Box

Raytown, MO

acbzhs@r.postjobfree.com - 773-***-****

To acquire a position in management which utilizes my training and experiences.

WORK EXPERIENCE

Assistant Manager

Jack in the Box - Overland Park, KS - July 2012 to Present

•Train employees and enforce operational standards.

• Increase revenue through progressive marketing.

• Develop the weekly schedule to reflect business needs and goals.

• Ensure proper inventory levels and adjusted par levels as needed.

• Reconcile daily cash counts and ensure proper cash handling procedures.

• Process and manage payroll

• Merchandising new products

• Provide customer service and assist customers with purchases.

• Maintain and monitor Quality Systems, HACCP program and procedures

Assistant Manager

Jewel-Osco - Chicago, IL - May 2010 to July 2012

•Trained employees and enforce operational standards.

• Increased revenue through progressive marketing.

• Developed the weekly schedule to reflect business needs and goals.

• Ensured proper inventory levels and adjusted par levels as needed.

• Reconciled daily cash counts and ensure proper cash handling procedures.

• Processed and manage payroll

• Merchandised new products

• Provided customer service and assisted customers with purchases.

Assistant Property Manager

BayShore Properties - Chicago, IL - June 2007 to May 2010

•Maintained accurate resident records and customer relations.

• Worked with office staff to ensure prudent rent collection.

• Produced delinquency reports on a monthly basis.

• Scheduled site visits when necessary.

• Worked with property manager to develop proactive teams.

• Assisted leasing agents in marketing vacant space.

• Accepted service requests from residents and route appropriately.

• Coded all information in company provided property related database.

• Organized and filed paperwork.

Sales Service Representative

Cintas First Aid and Safety - Elk Grove Village, IL - June 2007 to March 2010

•Provided onsite inspection on first aid products, safety equipment, blood borne pathogens and defibrillators.

• Stocked up to 50 lbs, service and sell first aid and safety products.

• Ensured OSHA and Federal/State compliance.

• Conducted safety and health inspections of facilities.

• Improved signs, safety practices and procedures more obtainable to staff members and customers.

• Developed and maintain relationships with customers.

• Trained new Cintas partners.

Cashier

Jewel-Osco - DeKalb, IL - August 2006 to May 2007

•Operated cash registers and computers through customer transactions.

• Stocked and sold store merchandise.

• Provided customer service and assisted customers with purchases.

• Performed management duties and trained new crewmembers.

Supervisor

Residence Hall Operational Personnel - DeKalb, IL - July 2002 to May 2007

•Supervised over 36 employees with residential lockout, mail administrations, and customer service of

residency activities.

• Designed training programs to develop communication, diversity and customer service skills.

• Utilized the Residential Management System to explore database and sort information.

EDUCATION

Bachelor of Science in Public Health

Northern Illinois University - DeKalb, IL

May 2007

ADDITIONAL INFORMATION

Computer Skills

• Microsoft Office Suite (Word, Excel, Publisher, PowerPoint)

• Windows Vista, XP



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