Sylvester Watson

***** **** ****** *

West Palm Beach, Florida 33412 -2293

Home 561-***-****

Mobile 561-***-****

E-mail (acbzfj@r.postjobfree.com)

Communications Technician

Experienced Communications Technician with diverse industry experience in telecommunications.

Professional expertise includes, installation and maintenance of PBXs, routers, switches, UPS, systems

applications, disaster recovery planning and information protection analysis.

Highlights

• Technical help desk experience

• PBX Telecom

• CISCO Certified Network Associate (CCNA)

Accomplishments

Network Security

• Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network

hardware and software, security systems and communication links.

• Managed all clients network LAN/WAN hardware including routers, switches, load balancers and

wireless networking equipment.

Experience

January 2013 to September 2013 Primal Select Services

Delray Beach, Florida

Communications Technician

Installation and Maintenance of PBX systems and its related

Peripherals.

October 2000 to January 2013 Verizon Services Organization

Pompano Beach, Florida

Communications Technician

Installation and Maintenance of PBX systems and its related

Peripherals

May 1999 October 2000 CDI Corporation

Philadelphia, PA

Telecommunications Technician

PBX Installation and Maintenance of Nortel PBX systems,

contracted to GTE Communications

July 183 to May 1999 Cable & Wireless

Jamaica

Telephone Technician/PBX Supervisor

Install and maintain PBX systems, Manage staff of ten (10)

Technicians for PBX installations and maintenance of Nortel

PBX Switches

Certifications

2014 Cisco Career Certifications

Pompano Beach, Florida

Networking

Certificate, CCNA

Cisco certified network associate exam (CCNA)

2011 Cisco Career Certifications

Pompano Beach, Florida

Networking

Certificate, CCENT

Cisco certified entry networking technician exam (CCENT)

2010 Cisco Career Certifications

Pompano Beach, Florida

Networking

Completion Certificate, ICND2

Cisco certificate of completion for interconnecting Cisco

Networking Devices Part 2 (ICND2)

2010 Cisco Career Certifications

Pompano Beach, Florida

Networking

Completion Certificate, ICND1

Cisco certificate of completion for interconnecting Cisco

Networking Devices Part 1 (ICND1)

2009 Adtran University

Fort Lauderdale, Florida

Internetworking

Certificate, Adtran Certified Carrier Professional (ACCP)

Internetworking, NetVanta Wireless Access (Wi-Fi), IP

Business Gateways and IP Telephony

2006 Global Knowledge

Dallas, Texas

IP Networking for Communication Server 1000

Certificate

IP networking for communication server 1000 system rls. 4.5

2006 Global Knowledge

Dallas, Texas

Telephony

Certificate

Fundamentals of BARS/NARS

2005 Global Knowledge

Dallas, Texas

Telephony

Certificate

Call Pilot release 4.0 upgrades and system troubleshooting

for Experienced technicians

2005 Global Knowledge

Dallas, Texas

Telephony

Certificate

What’s new for Nortel Networks Communication Server 1000

Release 4.0 portfolio exam

2005 Global Knowledge

Dallas, Texas

Telephony

Certificate

Nortel Networks Meridian 1 and Communication Server 1000

Database for technician- Communication Server 1000 rls. 4.0

2005 Global Knowledge

Dallas, Texas

Telephony

Certificate

Nortel Networks Meridian 1 and Communication Server 1000

Familiarization- Communication Server 1000 release 4.0

2005 Global Knowledge

Dallas, Texas

Telephony

Certificate

Nortel Networks Communication Server 1000E installation,

Maintenance and configuration release 4.0

2005 Global Knowledge

Dallas, Texas

Telephony

Certificate

Nortel Networks Communication Server 1000E release 4.0

Portfolio

2005 Global Knowledge

Dallas, Texas

Telephony

Certificate

Voice over Internet Protocol Technologies

2005 Global Knowledge

Dallas, Texas

Telephony

Certificate

IP Fundamentals

2005 Nortel Networks

Raleigh, North Carolina

Telephony

Certificate, NNCTS

Nortel Certified Technology Specialist (Converged IP

Telephony Solutions)

2005 Nortel Networks

Raleigh, North Carolina

Telephony

Certificate, NNCSS

Nortel Networks Certified Support Specialist (Communication

Server

CS1000 release 4.0 installation and maintenance)

2004 Global Knowledge

Dallas, Texas

Telephony

Certificate

Succession 1000 installation, maintenance and configuration

release 3.0

2002 Cisco Systems

Atlanta, Georgia

IP Telephony

Certificate

CVOICE: Cisco voice over frame relay ATM and IP

2002 Cisco Systems

Atlanta, Georgia

IP Telephony

Certificate

CIPT:Cisco IP telephony

2000 Global Knowledge

Dallas, Texas

Telephony

Certificate

Customer Controlled Routing release 3C call scripting

1996 College of Arts, Science & Technology

Kingston, Jamaica

Electronics Engineering

Modular Courses

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