Trai'shelle Armstrong

assistant director/Teacher/bus driver

Converse, TX

acbzem@r.postjobfree.com - 210-***-****

I am currently looking for a full time position in an environment that offers a greater challenge, increase benefits

for my family, and the opportunity to help the company advance efficiently and productively. I have great

customer service skills and am willing to use my work experience and education to obtain my career goals in

Customer Service and also Early Child Education.

WORK EXPERIENCE

assistant director/teacher/bus driver

Dreamland Christian Academy - Universal City, TX - September 2012 to Present

Gave daily attention and care (i.e., feeding, changing, teaching and naptime supervision)

* Gave prescribed medications when needed

* Maintain communication with parents about their children on a daily basis

* Help provide safe environment

* Casual Sub-Teacher for other classes

* Filed paper work/Copied Worksheets for classes

*computer work/ typing/filing/

*printing

* Answered telephone

*Gave daycare tours

*assist director with business needs

*drove bus for afterschool pickup/fieldtrips

Customer Service Representative/ Help Desk Agent

West Corp - Universal City, TX - June 2011 to September 2012

Customer Service/ Listening Skills/Answer incoming calls, directing calls to correct department if needed

* Maintaining schedule adherence/ Quality/Documentation Skills

* Product & Market knowledge/Placing & requesting orders/Accounting

* Problem Solving /Help pharmacies process claims

* Analyzing Information/ Multi-Tasking/ Resolving Conflict/Giving information plan benefits

* Worked with Computer programs such as: Oracle, RxHD, Citrix, PeopleSoft, RxClaims and Avaya

Teacher

Front Desk - July 2007 to June 2011

Held a class of eight to ten 2 year olds

* Provided a well-structured and creative routine

* Fed and changed diapers/Supervised naptime

* Casual Sub-Teacher for other classes

* Filed paper work/Copied Worksheets for classes

* Answered telephone/Delivered messages

Teacher

Front Desk - Universal City, TX - February 2008 to 2010

Teach, feed, changed diapers, give attention and care

* Give prescribed medications when needed

* Maintain communication with parents about their children on a daily basis

* Help provide safe environment

Assistant

Parent's Foster Care Home - Marysville, CA - November 2003 to May 2006

Babysitter

* Assisted in everyday needs

* Help provide safe environment

EDUCATION

Web Developer

St Phillips College - Universal City, TX

January 2008 to Present

CERTIFICATIONS

cpr & first aid

November 2012 to November 2014

Infanst & adults

child development associate

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