Dion Jarman

**** ***** ** *** **** Las Vegas, NV,89108 702-***-****,acbzce@r.postjobfree.com

Guest Services Reservation Customer Service Agent

Obective:

I am seeking to work as a Guest Service Reservation Agent in a highly reputed hotel. I

have a good working experience of over 10 years in a 5 Star 5 Diamond Hotel, and will

make use of my knowledge and skills for the success of the hotel business.

Summery of Qualifications:

Began as a Guest Service Coordinator, luggage dispatch.

Responsible for assigning luggage pick up and drop off details to bellman.

Greeting guest as they enter the Hotel

Offer assistance with directions when needed.

Assisting guest with printing boarding passes for their flights.

Assisting guest with hotel reservations, show tickets, and dinner reservations.

Very busy call center assisting guest with reservations and challenges they may have.

Received 100% by Mystery Shopper, twice.

Acknowledgments from guest, team members and management.

I am dedicated and reliable.

I take great pride in my job and offering the best possible experience for the guest.

I take initiative to solve challenges.

Computer skills include: LMS Reservation systems, CCF systems, Artics Show

Ticket Reservations system and Open Table Restaurant Reservation system.

Professional Experience:

2003-2013 Venetian Resort Hotel and Casino Las Vegas, NV

Guest Service Coordinator/ Resort Service Agent

Issuing luggage assignments to bellman.

Assisting guest with question and/or directions in a face to face environment.

Assisting guests with reservations for hotel, dinner and shows.

Answering phones in busy call center within two rings with correct salutations.

1998-2003 Gold's Gym Las Vegas, NV

Front Desk/ Sales/ Merchandise/ Juice Bar

Checking members in as they enter.

Collecting payments

Retail sales

Product ordering

Cleaning and socking inventory

continued

Signing up new memberships

Arranging merchandise displays in area stores.

Juice bartender, making a wide variety of protein shakes for patrons.

Money handling and making change for guests.

1997-1998 Sam's Club Fountain Valley, Ca

Cashier

Cash Handling

Greet Members

Stock Merchandise

Cashier Cigarette Cage

Education

2013- Argosy University Online

Current Paralegal/ Law

2008 ABC Bartending School Las Vegas, NV

Mixology Certification

1984-1988 Norwalk High School Norwalk, CA

Varsity Song/Cheerleading

Drama Club

Choir

Emphasis in Social Studies

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