Customer Service Administrative Assistant

VICTORIA DEL PRATO

***** ******* *** • Poolesville, MD 20837 • 315-***-**** • acbz9n@r.postjobfree.com

Delmar Deli Provisions Office Manager

EXPERIENCE: 10/2011 Current

Gaithersburg, MD

Oversees day to day office functions and procedures for an Authorized Distributor of Boar’s Head Products

Inputs and processes orders and invoices for large chain supermarkets and independent delis in the DC area

Updates all product information using Extreme database software

Coordinates with drivers to make sure all inventories are up to date and organized

Inputs sales into database

Calls 75 independent customers twice a week, and maintains relationships while providing customer service

Sends out email correspondence for owner

Produces signs and menu inserts

Updates records in QuickBooks

Imagining America: Artists and Scholars in Public Life – Administrative Assistant 10/2009 10/2011

Syracuse University, Syracuse, NY

Provides general clerical support: answers phones, processes mail, orders supplies, makes travel arrangements and

reservations, takes notes, etc.

Maintains member records and updates all files and databases creates merge files and performs large scale mailings

Assists in managing and coordinating the Associate Director’s and Director’s calendar

Assists in preparation of program and event materials and updating of consortium materials

Assists in conference planning (conference registration, event planning, production of media materials)

Trains and supervises work studies

Updates webpage using Adobe Dreamweaver

Maintains the general e mail address (acbz9n@r.postjobfree.com) and Listserv Sends frequent e mail communications

Updates organization social media (Twitter, Facebook)

WCNY TV/FM – Volunteer & Special Events Coordinator 12/2008 10/2009

Liverpool, NY

Provided overall coordination for volunteer management functions and maintained volunteer personnel policies

Responsible for recruitment and retention of volunteers while maintaining an accurate database of over 1,500 volunteers

Assisted in designing and editing all correspondence to volunteers including letters, press releases, brochures, invitations

and fliers

Strategically scheduled up to as many as 1,000 volunteers at a time for important station auctions

Distributed applications and routinely interviewed candidates to place in volunteer projects accordingly

Maintained a column for the bi monthly program guide, CNY Connected

Acted as a spokesperson at volunteer fairs and community endeavors related to volunteerism promotion

Involved in planning of presence at NYS Fair, and all station events including Major Donor Events, and Banquets

Everson Museum of Art – Public Relations Intern 9/2008 12/2008

Syracuse, NY

Designed advertisements, posters and invitations for exhibits and events

Wrote press releases, letters, and informative material pertaining to multiple museum endeavors

Assisted in development of museum literature and compilation of media kits

Involved in all aspects of planning and execution of Everson Unwrapped, a major holiday event

SECNY Federal Credit Union – Marketing Intern 2/2008 5/2008

Syracuse, NY

Designed and created annual report booklet

Researched and compiled analysis to improve the Web site

Laid out and designed advertisements for local events

Researched and planned for future children’s program

Solvay Bank – Project Assistant and Teller 1/2005 2/2008

Solvay, NY

Transitioned from a seasonal office assistant to teller at the age of 18

Sharpened communication and computer skills while dealing with costumers

Improved math, organizational skills and money counting ability through daily teller duties

Seasonal teller responsible for handling customer accounts and providing superior customer service

Trained in counterfeit currency, check and Internet fraud

Assisted in scanning and filing important bank files

COMPUTER SKILLS: Internet Explorer, Microsoft (Word, Power Point, Access, Excel, Publisher, Outlook), Adobe (InDesign, Illustrator,

Photoshop, Dreamweaver) LexisNexis, Proquest, Bacon’s, Listserv, WordPress, QuickBooks

Syracuse University – S.I. Newhouse School of Public Communications

EDUCATION: 8/2005 12/2008

Bachelor of Science in Public Relations

Minor: Anthropology

Cumulative GPA: 3.36/4.0

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