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Customer Service Sales

Location:
New York, NY
Posted:
January 06, 2014

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Resume:

J ohn P Selvanathan

*** ***** ******, ***** *, Secaucus, New Jersey 07094 201-***-**** acbz79@r.postjobfree.com

Q U A L I F I C AT I O N S P R O F I L E

Highly organized, solutions oriented, and dedicated professional, with extensive years of experience in Administration,

Executive support, Office Management and delivering profitable solutions to drive sales and continuous excellent customer

service to accomplish established goals and objectives. Possess exceptional skills in analyzing organization’s critical business

requirements; identifying deficiencies and potential opportunities; developing innovative and cost effective solutions to

enhance competitiveness, increase revenues, improve company profitability, and secure customer loyalty. Exemplify ability to

relate well with individuals at all levels and diverse cultures and backgrounds within fast paced environments. Proficient in

Microsoft Office Suite, Sales Force with 40 typing words per minute.

M A J O R A C C O M P L I S H M E N T S

Extensive experience in Administration, Executive support & Office Management

Managed $1.5 Million Pipeline & opportunities through Sales Force & attained my Quota by bringing in Net New

Business Worth of $700 K

Initiated competitive approach to drive sales records. Enabled profit and revenue growth by increasing sales from 20

to 100 sales. Awarded Best performer and leader with all metrics in place.

Managed new Campaigns & trained new resources

C A R E E R O V E R V I E W

Administration

Scheduled and managed extremely demanding Outlook calendar & Interact frequently and successfully with Senior

Executives and other Executive Assistants across Lehman Brothers on various matters

Functioned as senior administrator in the office with strong organizational and time management skills & ability to

handle multiple priorities.

Excellent verbal and written communication and interpersonal skills with the ability to produce high quality emails

and other communication.

Provided vital support, both inside and outside the office & maintained healthy client relationships also worked

closely, efficiently and effectively with other departments including international and regional offices, external

organizations, individuals, and institutions

Sales and Business Development

Focus on the goal of obtaining net new business for the company and organize the schedule of meetings with end user

C Level (IT Director, CIO, CISO, and Network administrator)

Managed $1.5 Million Pipeline & opportunities through Sales Force

Enabled profit and revenue growth by increasing sales from 20 to 100 sales.

Plan and direct activities such as sales promotions, coordinating with other department heads as required

Customer Service and Interpersonal Relations

Confer with customers by telephone to provide information about products and services, to take or enter orders, cancel

accounts, or to obtain details of complaints

Quickly responded to all customer needs through identification of systems, selection of products, creation of quotes,

and closing of orders

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J ohn P Selvanathan

250 Maple Street, Floor 2, Secaucus, New Jersey 07094 201-***-**** acbz79@r.postjobfree.com

Delivered exceptional customer service and sustained consistent communication with all parties involved on projects

R E C E N T E X P E R I E N C E

C H E C K P O I N T S O F T WA R E T E C H N O L O G I E S, N E W Y O R K, NY

Account Manager 2012–Present

Managed daily schedule, meetings, agenda, both internal and in conjunction with field sales team.

Managed $1.5 Million Pipeline & provide a focused and accurate view of Pipeline, Opportunities, and Leads in clear,

cohesive and goal driven Datasheets and through the use of Salesforce.

Generating new business and communicating with IT Security teams and C Level Managers (CIOs and CTOs) to

ensure they receive the finest customer service along with the solutions that work for their company. Achieved

through both WebEx presentations, conference calls, and setting up high level evaluations and demonstrations

Assign leads to field representatives with current Check Point users that already have accounts set up; leads include

upgrades, renewals for end of subscription or support

Obtain new business and schedule meetings for outside Sales Representatives to generate initial interest with pipeline

in new business up to $500K after 3 months

Managed quote creation, order processing and day to day customer and partner requests

Achieves/exceeds monthly sales targets and gross profit quota with field rep by prospecting new customers and selling

through strategic partners in territory

W O R K H I S T O R Y

Sutherland Global Technologies

Operations & Sales Executive March 2011 December 2011

Sartech Pvt Ltd.,

Admin Executive, January 2010 March 2011

Capgemini

Operations & Executive Assistant January 2008 January 2010

Wipro Technologies

Technical Support Executive June 2007 December 2007

E D U C AT I O N

Hotel Management & Catering Technology (2002 to 2005)

ACTIVITIES

Conducted local donation programs and volunteered in the Hurricane Sandy relief operations

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