Stacy L. Ferguson

**** ********** ******, *** *, Baltimore, MD 21216

410-***-**** acbz2s@r.postjobfree.com

PROJECT MANAGER

Proven leadership skills combined with an exceptional ability to manage

multiple large-scale projects, tasks, and priorities effectively and in a

timely manner. Superior communicator, effective at all organizational

levels. Core competencies include:

( Quality Assurance ( Superb Presentation Skills (

Mentoring & Training

( Analytical Problem Solver ( Highly Detail Oriented (

Excellent People Skills

PROFESSIONAL EXPERIENCE

Leadership & Supervision: A superior leader with demonstrated performance

in high-pressure environments. Improved organizational performance through

hands-on training and a leadership approach that emphasized decision-making

through active listening.

. Superbly managed and motivated subordinate and supervisors; earned a

reputation for firm, yet compassionate mentorship.

. Proven proficiencies in classroom; renowned for technical expertise.

. Approachable, easily builds rapport with subordinates, peers and senior

management.

Problem-Solving & Analysis: Consistently implements keen analytical

abilities and a proven team-based work dynamic with a systems-oriented

approach to facilitate efficient and effective solutions. A critical

thinker open to alternative views to optimize decision-making. Resolves in-

depth queries in a methodical manner independently and with internal and

external business partners to find appropriate resolutions, efficiencies

and high level of quality. - Enjoys sharing knowledge and encouraging

development of others to achieve specific team goals.

Communication - Deals with internal and external customers at all levels

via telephone and email, to ensure successful communication via actively

listening and probing questions.

Team Player Planning and organizing - Refined planning and organizational

skills that balance work, team support and ad-hoc responsibilities in a

timely and professional manner.

Systems knowledge - Experience in preparing and analyzing reporting data

for management accurately and to timescales.

SKILLS

Provided administrative support to Brokers administrators and accounts,

acting to diffuse potential crisis situations by resolving service problems

or complaints. Assisted Broker Executives with the maintenance of

departmental data bases.

Performed the account installation process to ensure accurate installation

of benefits purchased by subscribers. Set-up in the system, members

enrollment, ID cards are mailed, etc.

Assisted with renewals, requesting alternative quotes for sales person,

coordinating employee meetings, and post renewal follow through.

Interacted with other departmental staff, vendors and subsidiaries to

coordinate matters involving retention, service, system issues or benefit

administration.

Proficient in MS Office Suite (Word, PowerPoint, Excel, Access); Database

Management (15 years' experience); Claim adjudication, Medical Terminology,

International Classification of Diseases, Ninth Revision (ICD-9), and

Current Procedural Terminology Coding (CPT), Facets 4.7, NASCO systems,

local BCIQ, NCA 3270

EMPLOYMENT

CareFirst Blue Cross Blue Shield Owings Mills, Maryland 2008 - 2012

EAB Technician

Philanthropist on Board of Directors for Back to Basics Girls Inc.

2007 - Present

Secretary and Personal Assistant to CEO

CareFirst BlueCross BlueShield: Baltimore, Maryland

2003 - 2008

Associate Care Coordinator, Pre-Service Review

EMPLOYMENT

CareFirst BlueCross BlueShield: Owings Mills, Maryland

1999 - 2003

Employee Accounts Customer Service, State of Maryland Customer and Provider

Services, Nasco

Provider Service, Claims Adjudication

Prudential Health Care: Baltimore, Maryland

1997 - 1999

Supervisor of Data Entry Specialists and Claims processor

VSI Group: Baltimore, Maryland

1996 - 1997

Supervisor Security Guard and Receptionist

EDUCATION

LINCOLN TECHNICAL INSTITUTE COLUMBIA, MARYLAND

Heating, Ventilation, & Air Conditioning (HVAC) Certification 3.80 GPA

Licenses

Maryland Producers License 09/2013

.

REFERENCES

Available upon request.

Contact this candidate