SHARON LAWRENCE

* ******* ***** acbyqm@r.postjobfree.com Phone: 919-***-****

Durham, North Carolina

27703

INFORMATION TECHNOLOGY/ HELP DESK / BUSINESS

I am proven with expertise in Teaching, IT, Technical support and Business

initiatives. I'm currently focused on contributing to the overall vision,

objectives, and goals.

AREAS OF EXPERTISE

Teaching / Mentoring Project Management Cash Management /

Scheduling / Time Problem Solving Balancing

Management Administrative Support Scheduling / Front Desk

Records Management Initiatives Operations

Internet Browsers Customer Relationship Microsoft Office

Mobile Devices Management Windows Operating System

Technical Support Mac Operating System

SUMMARY OF QUALIFICATIONS

project planning excellence ~ dedication ~ professionalism ~ team leader

. Adaptable, flexible team player who can work in deadline-oriented

environments; able to handle student issues with diplomacy and

professionalism; effectively coordinates projects with no supervision.

. Maintains confidentiality and discretion during all special projects and

student instruction initiatives. Professional with proven

organizational/planning skills for multi-task projects.

. Strong entrepreneurial attitude toward assignments; able to support key

projects, delegate and follow through to successful completion.

. Supports organizational solutions to facilitate student growth and

success, from project management, document organization, student group

work, student lesson planning, and assistance with operational

initiatives.

. Effective planner who can define priorities, develop strategies, while

supporting overall organizational goals and vision.

. Practical experience working in a multi-task environment, aligning

applicable rules, policies and procedures in accordance with

organizational structure and SOP.

. Technical Skills: Microsoft Office, Lotus Notes, Windows Operating

System Various MAC software programs, TCP/IP, Internet, VPN, 10-Key

Touch Pad, various data entry systems and Administrative Assistant

training courses for IBM. North Carolina Notary Public (2008)

EDUCATION & TRAINING

EAST CAROLINA UNIVERSITY, Greenville, NC

Bachelor Degree in Information Technologies (2013)

HUNTER HEALTH CAREER ACADEMY, Durham, NC

Medical Training in CNA (Certificate Nursing Assistant), Phlebotomy (State

Board Certified) & Medication Aide (2011)

THE CAREER CENTER, New York, NY

A+ Certified (Computer Tech) (2000)-I am currently taking a refresher

course (2013)

BOROUGH OF MANHATTAN COMMUNITY COLLEGE, New York, NY

Associates Degree in Business Management - Minor in Marketing (1993 - 1996)

SHARON LAWRENCE

Page 2

PROFESSIONAL EXPERIENCE

WAKE COUNTY & DURHAM PUBLIC SCHOOL SYSTEM, North Carolina

Teaching Assistant in Wake County (2008- 2009)

. Supported lead teacher in middle school classroom; wrote lesson plans,

supervised students in cafeteria; administered grades on classroom

assignments; entered grades into NCWISE system

. Assisted lead teacher in developing IP's for students.

. Delivered effective instruction upon absence of lead teacher; worked

with students during group instruction and one-on-one.

Substitute Teacher (2007 - Present)

. Assist with classroom instruction upon absence of a full time teacher;

administer lesson plans, ensure effective classroom management;

conduct individual and group instruction students grades K-12.

. Substitute as Teacher Assistant for special needs students in grades K-

12, and substitute teacher for grades K-12.

HIGHWAY & SAFETY, Division of Motor Vehicles, Tampa, FL

Driver License Examiner I / II (2005 - 2006)

. Provide the highest standards of customer service and project support

for the Florida DMV. Responsible for issuing renewals and duplicates,

reinstatements, and administering Road / Written / Eye Tests.

. Collect appropriate fees, balancing cash reserves daily. Determine

customer Medical State for a Driver License.

. Support office operational and administrative procedures, schedule

appointments and manage front desk projects and phones.

. Ensured the highest standards of customer service and customer

relationship management; escalating issues to appropriate parties when

needed. Offered friendly service to all DMV customers. Collaborate

with management and supervisors to reach organizational goals and

operational timelines.

BANK OF AMERICA, Tampa, FL

Lead Cash Service Representative / Cash Vault Representative (2004 - 2005)

. Operating the G&D high-speed money-sorting machine; ensure proper

reconciliation of mute and reject money from the G&D machine. Oversee

teller monies to proof statements, balancing and preparing millions of

dollars to dispatch to ATMs and Vault departments.

. Balance TEB reports daily; assist with viewing counterfeit bills and

preparing reports. Verified deposits and strapped bulk money.

STATE OF MARYLAND

Independent Contractor / Loan Document Signer / Closer / Mobil Notary

Public (2004)

. Contacted lender's clients to arrange appointments for document

signing. Informed customers of various home refinancing loans.

. Printed and prepared documents for Borrower Signature; provided

customer service for lender to customer regarding the process of

refinancing. Notarized loan documents for several mortgage companies.

US SENATE FEDERAL CREDIT UNION, Washington, DC

Utility Specialist / Automated Teller Machine Technician (2002 - 2003)

. Balanced six ATM machines on a daily basis in three Senate Buildings.

Replenished cash in ATMs on a weekly basis.

. Technical support specialist ATM machines, replaced the videos and

back up tapes within the ATMs and the Branch.

BRINKS INC., Brooklyn, NY / Washington, DC

Currency Processor / ATM Processor / Assistant Supervisor (1999 - 2002)

. Verified and balanced Teller deposits, balanced cash deposits and

vault inventory daily. Created daily reconciliation statement for bank

ATMs. Performed administrative functions as well as the highest levels

of customer relationship management.

. Ensured the highest standards of customer relationship management.

Supervised six ATM and Currency Processors.

References Available Upon Request

SHARON LAWRENCE

4 Hayride Place acbyqm@r.postjobfree.com Phone: 919-***-****

Durham, North Carolina

27703

SHARON LAWRENCE

4 Hayride Place acbyqm@r.postjobfree.com Phone: 919-***-****

Durham, North Carolina

27703

Attn: Hiring Manager

I would appreciate your review and consideration of my credentials for a

job opportunity with your organization. My career focus emphasizes proven

and transferable performance in Tech project support. I have held a number

of positions, including Teaching Assistant, Substitute Teacher, Driver

License Examiner and Technical Support Intern.

I am very interested in a position where continued growth, creativity, and

team work are required to accomplish goals. I am self-motivated,

professional, and committed to learning and continued education.

Moreover, my problem-solving and analytical skills will provide you with a

strong candidate for any detail oriented, classroom opportunity. Should my

qualifications be of interest to you, I would appreciate the opportunity

for a personal interview at your convenience.

Thank you for your time and consideration. I look forward to hearing from

you soon.

Sincerely,

Sharon Lawrence

Enclosure

Contact this candidate