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Customer Service Human Resources

Location:
Sonoma, CA
Posted:
January 03, 2014

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Resume:

Victoria Uyen Lai Contact No.: *-***-

***-****

*** ********* ***, *** ****, CA 95136 Email: acbyjy@r.postjobfree.com

EXPERIENCE

Juniper Networks, Inc.

Temporary Legal Assistant, Sunnyvale, CA Aug

2012- May 2013

• Responsible for backlog data entries, making sure all contracts are scanned

and uploaded to SharePoint and other relevant databases

• Maintained files for legal department

• Collaborated with other legal staff associates by answering phones,

responding to customer staff requests for contract information

SanDisk

Temporary Associate, Milpitas, CA Aug

2011- Feb 2012

• Responsible for electronic filings and administering contractual documents

that with vendors, customers, and partners through SAP Portal, CLM,

SharePoint, and Sprocket databases

• Analyze and summarize contract provisions in contracts management database

• Assist with drafting and preparing letters and amendments for sales

agreements

• Scheduled appointments and room reservations for meetings

• Delivered excellent customer service by responding to internal stakeholders’

requests for information

Strategic Financial Group of California

Admin/ Human Resources, San Jose, CA Feb

2009- Jun 2011

• Maintains and enhances the organization by planning, implementing, and

evaluating employee/representative relations and human resources policies,

programs, and practices

• Establishing a recruiting process, testing, and interviewing program;

suggestions to managers on candidate selection; conducting and analyzing exit

interviews; recommending changes

• Maintains professional and technical knowledge by attending educational

workshops; reviewing professional publications; establishing personal

networks; participating in professional societies

• Maintains records by designing a filing and retrieval system; keeping past and

current records

• Maintains management guidelines by preparing, updating, and recommending

policies and procedures.

Cheryl Marques, CFP (Waddell & Reed)

Client Care Services/ Administrative Assistant, Campbell, CA Oct

2007- Jun 2008

• Maintained confidential files and records for financial advisors and clients

• Maintained contact management data base for clients, service initiatives,

prospect tracking, and cross-selling opportunities

• Handled the transfer of assets to and from the broker dealer and between

investment companies

• Ordered medical exams for life insurance applications

• Researched company guidelines the best life insurance policy for clients

Law Offices of Sol D. Bello, Esq.

Paralegal, San Jose, CA Oct

2003- Jun 2006

• Maintained confidential files and records for attorney and clients

• Prepared and filed paperwork with small claim court and worker

compensation

• Processed paperwork for adjusters, defense attorneys, and authorized medical

treatment

• Handled legal research, medical reports, and benefit payments to clients

• Prepared pleadings for attorney and arranged depositions

SKILLS

• Proficient in MS Office applications, Excel, Outlook, and Power Point

• Familiar with SAP Portal, Sprocket, SharePoint, CLM, and Quickbooks

• Bilingual in Vietnamese and English

EDUCATION

• Master Degree from Argosy

University

o Graduated October

2011

o Major in Business

Management

• BS Degree from San Jose State

University (Sociology

major/Psychology minor)

o Graduated in Spring

2009

• Paralegal Certificate Program

from LA Mission College

o Graduated in May 2006

o Dean Award Recipient



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