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Customer Service Medical

Location:
Galion, OH
Posted:
January 02, 2014

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Resume:

DEEPAK SALUJA

**** ******* **. ******, ** *****

Home # 937-***-****

Cell # 937-***-****

acbycg@r.postjobfree.com

Education:

Windsor University School of Medicine (01/2011-2014)

> 4th Year Medical Student pursuing Doctor of Medicine degree

> Completed 4 wk Colorectal elective rotation - Kettering Medical

Center, OH w/ Dr. Deepak Kumar

> Completed 4 wk Pulmonary care/ICU elective rotation - Kettering

Medical Center, OH w/ Dr. Hemant Shah

> Completed 3rd year core rotations at Atlanta Medical Center and Emory

University Midtown, GA

> During 3rd year rotations- performed phlebotomy, injections, 12-lead

EKG's, sterile processing, performed vitals on patients and recorded

data onto medical records

Wright State University (College of Science and Mathematics) (08/2005-

11/2010)

> Bachelor's of Science

> Major: Biological Sciences

Bayside High School (09/2002-06/2005)

> H.S Diploma/New York State Honors Regents Diploma

Work Experience:

Trusted Healthcare - Dayton, OH (2013)

> Medical Assistant for Dr. Jillian Waite, M.D (Internal Medicine)

> Performed phlebotomy/injections, vitals, EKG's on patients

> Documented all vital information including history and physical into

patient's chart

> Take telephone messages and provide feedback and answers to

patient/physician/pharmacy calls

> Triage and process messages from patients and front office staff to

physicians and physician assistants

> Ensure all related reports, labs and information is filed is available

in patients' medical records prior to their appointment

> ICD-9 & CPT-4 Coding experience

GNC- Marietta, GA (04/2013-/07/2013)

> Sales Associate

> Greeted customers and determined their needs and wants

> Discussed type, quality and number of merchandise required for

purchase

> Recommended merchandise based on individual requirements

> Advised customers on utilization and care of merchandise

> Provided advice to clients regarding particular products or services

> Explained the use and advantage of merchandise to customers

> Answered customers' queries and concerns

> Showed the live working of merchandise

> Quoted prices and discounts as well as credit terms, trade-in

allowances, warranties and delivery dates

> Prepared sales contracts and accepted payment through cash, checks and

credit cards

Wright State University School of Medicine- Lifespan Health Research Center

(01/2008-01/2009)

> Clinical Trials Research Assistant

> Conducted and assisted with Orthopedic research trials

> Recorded actual scientific trial data from patients using exercise

equipment

> The proposed study investigated the genetic determinants of bone

metabolism and osteoporosis risk in a sample of adult participants.

Study participants were assessed for a variety of bone traits

including bone mineral density, bone structure and markers of bone

turnover. This information coupled with genetic marker data was used

to determine areas of the genome that harbor genes related to

osteoporosis risk in this population.

Select Medical Corporation- Dayton, OH (2007-2008)

> Physical Therapy Technician

> Assisted Physical Therapists/Occupational Therapists/Speech

Pathologists

> Prepares treatment room for patient by following prescribed procedures

and protocols.

> Prepares patients for physical therapy treatment by welcoming,

comforting, providing and/or assisting patient into physical therapy

apparel or apertures.

> Provides information to patients by answering questions and requests;

allaying fears.

> Helps treat patients by applying heat packs; paraffin dips; assisting

patients onto exercise equipment, monitoring motion; tracking walking

time and distance; measuring mobility; performing prescribed exercises

and strengthening techniques

> Educates patients by demonstrating proper use of equipment and

exercise routines

> Maintains patient confidence and protects operations by keeping

information confidential.

> Maintains safe and clean working environment by complying with

procedures, rules, and regulations

> Provides equipment and supplies by sterilizing and delivering

equipment and supplies to treatment area; positioning equipment for

therapist access; positioning patient on equipment

> Ensures operation of therapy equipment by completing preventive

maintenance requirements; following manufacturer's instruction;

troubleshooting malfunctions; calling for repairs

> Maintains physical therapy supplies inventory by checking stock to

determine inventory level; anticipating needed supplies; placing and

expediting orders for supplies; verifying receipt of supplies

> Serves and protects the nursing home community by adhering to

professional standards, nursing policies and procedures, federal,

state, and local requirements

> ICD-9 & CPT-4 Coding experience

Joint Industry Board - Flushing, NY (2005-2006)

> Customer Service Representative - insurance call center

> Attracts potential customers by answering product and service

questions; suggesting information about other products and

services

> Opens customer accounts by recording account information

> Maintains customer records by updating account information

> Resolves product or service problems by clarifying the

customer's complaint; determining the cause of the problem;

selecting and explaining the best solution to solve the problem;

expediting correction or adjustment; following up to ensure

resolution

> Maintains financial accounts by processing customer adjustments

> Recommends potential products or services to management by

collecting customer information and analyzing customer needs

> Prepares product or service reports by collecting and analyzing

customer information

> Contributes to team effort by accomplishing related results as

needed

Externships at Kettering Health Network (Kettering, OH):

> Dr. Theodros Yohannes- Urology - 4wks

> Dr. Scott Cohen- Urology- 4wks

> Dr. Rakesh Gupta- Nephrology- 2wks

> Dr. Deepak Kumar- Colorectal surgery- 2wks

> Volunteered at Raj Soin Medical Center (ER/Surgical area)

Undergraduate Research:

Wright State University (01/2008-01/2009)

Research Assistant

> Cellular and Molecular Biology Dept.

> HIV/Cancer research (isolated HIV protein rev)

> Performed bacterial Cell Culturing, ligations, Gel

Electrophoresis, Minipreps, Polyacrylamide gels, Western Blots,

buffer preparation, plasmid purification, centrifugation,

autoclaving, sterile processing bacterial staining, histological

staining

> Under general direction, assisted MS/PhD students by performing

moderately complex research and experimentation following established

protocols; performs routine lab and equipment maintenance, such as

cleaning glassware, counter tops, and equipment; sets-up and operates

various scientific apparatus; assists with research projects and may

perform independent research or performs various clerical and

editorial duties; compiles, processes and analyzes data

Computer Skills:

> Knowledge in operating Internet Explorer, Safari, Microsoft Outlook,

Filemaker Pro, WebCT, Lotus Notes, Adobe software, 2-3 years with

Photoshop, Art-pro, Preps, EPIC medical software

Bilingual Skills:

> Experience in communicating with others in Hindi/Punjabi, moderate

Spanish

Certificates:

> CPR/ACLS certified by American Red Cross (2013)



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