SAKET GUPTA • acbyce@r.postjobfree.com • +1-914-***-****

PROFILE

A highly motivated, VP of Operations and Delivery with over 15 years of experience in the telecom, mobile,

mobile apps and Internet services industries. Key strengths include: managing complex business-critical

projects across multiple markets with multiple stakeholders and dependencies as well as leading teams to

optimal performance, resulting in timely, within-budget results in even the most challenging situations.

Committed to continuous improvement. Adept at shepherding software development through its product life

cycle. Rated “Exceptional” during four consecutive annual reviews.

DISTINGUISHING TALENTS

Mobile Expert Process Development Negotiation Skills

Software Delivery Team building & Leadership Conflict Resolution

High-Profile Client Relation Market Deployment

Management

WORK EXPERIENCE

Meredith (MXM Mobile)

VP Operations and Delivery Global (Based in US) 2012 - Present

Operations

• Implement and Executed operational strategies for mobile business of Meredith

• Managed the operations division in a manner that provided a consistent financial return on investment

and sustained growth

• Build product roadmap by strategically prioritizing initiatives and mediating conflict between stakeholders.

• Directed the overall daily operations of MXM Mobile, in line with sound commercial and risk management

practices

• Undertook special projects, as required by CEO of MXM Mobile

• Communicated in a transparent and positive manner to ensure all parties work effectively and efficiently

together on projects

• Lead and managed teams locally in NY and in India, addressing performance issues on a timely basis

• Facilitated problem-solving and collaboration

• Intervened when necessary to aid To the group in resolving issues

• Established a structure that facilitates the development of a positive, productive and stable company

culture, based on teamwork, effective communication and sharing of knowledge

Delivery

• Managed Day to Day operations of Mobile Apps and web Software Development for clients like:

Allergan, Chrysler, GlaxoSmithKline, Kraft Foods, KIA, Liberty Mutual, Lennox, Lowes, Nestle,

Scotts, Victoria Secret

• Provided Executive Governance to the Global team as well as the clients.

• Accelerated setup of PMO and instituted proper process, product and project management

• Maintained awareness of all aspects of current projects to avoid reporting surprises

• Established open, honest and effective communication channels

• Motivated, mentored and trained team members to ensure they are delivering their best

• Encouraged creativity and constant improvement which resulted in higher efficiency and productivity

• Proactively develop positive strong relationships with Clients, Industry Partners and Internal team

members

• Drove higher revenue by rejuvenating neglected projects and advocating for new revenue opportunities

Process

• Defined and implemented processes that achieved delivery goals and was appropriate for the

environment resulting in resource efficiency and higher profitability.

• Identified areas where the establishment of a formal process would improve the efficiency, cohesion or

effectiveness of business operations and/or lead to improved outcomes for the client

• Defined, implemented and manage a process for both resource and risk management

• Communicated the commercial and personal benefits of process improvement to MXM teams and up-

skill all in new standards

• Rolled out new process for mobile development

• Reduced customer service requests and site errors by implementing formal QA and release process.

Nokia inc.

Senior Manager, Market Development Global (based in US) 2003 - 2012

Business Development

Lead development of distribution partnership business model and ecosystem globally

Solicited and provided customer feedback and competitor information to business program and Nokia

overall

Identified key executive decision-makers and operational stakeholders in partner/organization, built

effective relationships and facilitated collaboration between Nokia and partners to achieve business

objectives

Identified, prioritized, negotiated and closed commercial agreements with distribution partners

Worked with partner’s key business drivers and created profitable business out of it

Rollout

Evangelized service within various Nokia units to drive awareness and ensure smooth ramp-up of on-

device app shipments

Defined distribution roadmap and targets, establishing clear path to execution, revenue and profitability

Ensured rollout of the app on Nokia, Windows, iOS and Android platforms

Program Management

Worked closely with the R&D team to manage delivery roadmap and key milestones

Lead collaboration with other Nokia Service lines based on business objectives for cross-service

promotion and fluid consumer experience across Nokia Services

Responsible for setting and meeting performance target for service uptake via app distribution channel

Senior Product Program Manager, Nokia Music Global (based in Finland & US) 2006 - 2011

Program Management

Delivered cost efficiencies and time-saving initiatives ensuring optimal utilization of company assets, by

managing diverse consumer needs across more than 10 high-growth markets globally

Ensured timely capture of music revenues across multiple markets through aggressive coordination with

several cross-functional global teams including R&D, Service Delivery, Sales, Marketing and Retail

Created and executed roadmap for Comes With Music, which included effectively prioritizing Music-

related initiatives within the Services Management team to achieve timely global deployment of Nokia’s

flagship Music offering

Directly managed team of 8 to rollout Nokia Music Service globally

Product Management

Spearheaded customization of the Comes With Music offering in India to ensure the product’s viability and

success, based on consumer and industry needs within an emerging market

Planned and delivered the Internet Radio Service app and Visual Radio Service app on mobile to achieve

widespread accolades from users and the investor community

Worked closely with external “concepting” companies to come up with the new concept for content

Project Manager, Pre-Sales, Enterprise Solutions EMEA (based in Finland) 2005 - 2006

Hand-picked to join Nokia’s first “Direct Touch” team to oversee all technology enabler-related needs for

Enterprise customers

Increased Nokia’s business solutions sales ten-fold through innovative partnerships and re-engineered

end-to-end solutions to yield an agile internal structure based on customer needs

Boosted customer retention by providing customized and cost-efficient resolutions for maintenance and

management of Nokia Enterprise solutions for key customers, including: Deutsche Bahn, TNT and Philips

Influenced key external decision-makers by hosting in-depth and comprehensive training sessions on

technology architecture, scalability and compatibility-related issues

Managed and delivered customized solutions for key accounts, including: Volkswagen Audi Group

(Germany), Deutsche Bahn (Germany), Computer Links (Germany), TNT (UK & Netherlands), Metro

(Germany), Pfizer (Finland), Volvo (Sweden), Philips (Netherlands), Cisco (UK, Netherlands), Accenture

(UK), Sea Containers (UK)

Project Manager, S60 Multimedia Global (based in Finland) 2003 - 2005

Managed a team of ten to achieve time-sensitive and budget conscious delivery of Voice Application

Services, Audio & Video Codecs from remote development teams based in Dallas

Steered product processes and quality improvement initiatives with suppliers, significantly reducing

problems in all software releases and thus reducing time to market for Nokia devices

Succeeded in creating one of Nokia’s top-selling multimedia phone series, including: 6600, 6630, 6680

and others

Key Project Supervised Real One Player (Engine), Scalable Vector Graphics Tiny Engine (SVGT), Flash

Engine/Player, SVGT Brower Plug-in, Browser Audio Plug-in, Advance Audio Controller, Audio and Video

Codec's (Midi, MP3, AAC, .H263, M4A, AMR-NB, AMR-WB), VAS (Voice Application Service), Audio

Adaptation, DevSound, Audio Policy, Audio Routing and DevSound Stub

Project Manager, Nokia Networks USA (Irving, TX) 2002 - 2003

Managed AT&T wireless and EDGE GSM implementation

Created market analysis for EDGE implementation project

Worked on rollout issues with area project managers

Biz Technology Solutions, IT Consultant USA (Charlotte, NC) 2001 - 2002

Provided IT solutions for small business owners including installation and configuration of ERP systems,

document management systems and inventory control

Responsible for up-sell of software and accessories for customers

G.E. (Industrial Systems), IT Project Manager USA (Charlotte, NC) 1999 - 2001

Developed E-business User Interface design for customer ordering system

Developed and maintained GE industrial system Intranet site

Oversaw development and managed GE Industrial Systems’ customer service center intranet site

Completed Greenbelt project, improving the process of customer inquires

EDUCATION

University of North Carolina, 1998 - 2002

USA (Charlotte, NC)

Bachelor of Science, Electrical Engineering

Microsoft Certified Professional (MCP, MCP+I) 2001 - 2001

USA (Charlotte, NC)

Six Sigma Certification 1999 - 2000

USA (Charlotte, NC)

HONORS/ACCOMPLISHMENTS

Rated exceptional four times in a row.

Recognized multiple times for achievements in carrying out time-critical projects with high client

satisfaction

Fast-track promotions

PATENTS:

Systems, apparatuses and methods for enhancing media fingerprint calculations by distributing the

fingerprinting task among multiple terminals. Patent Number: 200********

Method, computer program product and apparatus providing an improved spatial user interface for content

providers. Patent Number: 8,051,387

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