*** ********* ** ***** 281-***-****

Houston, Texas Cell: 281-***-****

***** *-**** acby5l@r.postjobfree.com

Robert Silva

Skills Lab Tester, Help Desk Support, Computer Solutions Tester, Setup Cicsco, Voltaire, Procure, Force

10, Quantas, Dell 3548, Dell EX4200 Switches,RCM’s. IT Help Desk, Can service office equipment,

computers, copiers, printers, color Laser copier (Canon and Savin, HP, Lexmark, Sharp, Brothers,

Mita’s, Ricoh color printers / copiers), Trouble shoot all media problems and all Hardware issues.

Install all OS’s, Microsoft office suites, Linux, Clone Zilla, Red Hat, Set up VLANs on Linex

Systems. Address all install issue and setups, transport drives for TI 980A &980B computers and

Storage Technology 9000 transport drives (component level on servo units). Can make parallel

printer cables and serial RS232 cables, RJ 45, RJ 11, projectors. Pass Texas State exam for

radiographer NDT. Also machined charppys, Tensels, run Mill, Lathe, Drill Press, & Band Saw. Heat

Treat, Prep & polished all test coupons, Vickers testing . And Grain size Analyzations.

Objective To work In The IT field or NDT, NDE

Work ( 2013 2013) Select Groupt / TSG Consulting, LLC./ CareFusion San Diego, CA

Experience Analyst, PRD Implementation

Field Service Rep

(2009 2013) Silva’s Sales and Service Houston, Texas

Service all office equipment and sales and service copiers. (Canon, Savin, Ricoh)

Install OS, and repair Computers, remove virus and spy wear

Sales and service copiers. (Canon, Savin, Ricoh)

(2009 2011) Collabra Inc. (HP) 25 Airport Rd, Morristown NJ. 07960

All product Testing, Solutions Test Floor Tech, FTO, Setup Cluster Test, RDP., Wiring Check

M6 Trainer, Deployment and Setup Rack Test, Setup all Switches And RCM’s

Data Capture, Megamind Software, Remus Data, Data Monster, Linex VLANs

Lab Tester, TROUBELSHOOT ALL RACK TEST PROBLEMS, and Rapire Problems

(2008 2009) Goolsby Testing Lab. Humble, Texas

NDT, NDE Tech

Radiograph Pipes and Vessels. Develop Film and Grade Film, Log in Coupon

Heat Treat and Machine Parts. Testing Charppys, Tinsels, Vickers, and GrainSize Analyzation

Pass Radiation Safety Course, Pass state exam ( Hold Card ).

(2002 2006) North Harris College Houston, Texas

IT SERVICE DEPARTMENT / LAB TECH

Repair and install all software and hardware on campus

Install all media hardware and software

Setup all labs and troubleshoot all Technology Issue

Setup networks and ran all cables, design labs

Test and check all systems and campus auditor

[1997 – 2001] Ramsey Furniture Factory TCI. Rosharon, Texas

Service Rep. / General Office Clerk

Maintained all office computers, typewriters, printers, and copiers. Kept up all inventory

records. Also handled customer job orders and customer complaints.

{1983 – 1997] CANON Distributors Houston, Texas

Field Service Rep. / CLC Specialist

Sold & serviced all Canon office products, specializing in Canon Color Laser Copiers, film

scanners and peripherals. Handle all problem accounts in service dept.

Assist. System Eng. / Service Rep.

Serviced and maintained system mainframe and peripherals; also serviced tape transports &

CPU drives at Grant Geophysical and Western Atlas Geophysical. Provided tech support for centers

in Lima, Peru as well as Buenos Aires.

[1975-1980] Air Installation and Repair Houston, Texas

Forman / Service

Coordinated four service crews, three for new construction, one for field service

Education [2008 - 2008] LAMCO & ASSOCIATE Houston, Texas

D.O.T. CERTIFICATION Start Date: 12/18/08 Exp. Date: 12/18/11

Texas Department of State Health Services Radiation Safety Licensing Branch

Radiographer Trainee Status Card

[2004 - 2006] North Harris College Houston, Texas

Cisco Systems

• Setup Routers and Switches, Run Network Cables, Setup Patch Panels

Setup Labs, Trouble Shoot Network Problems, Run Help Desk

[2001 - 2006] North Harris College Houston, Texas

Microsoft Network Specialist

Intro PC Operating. System. Bus. Communications Fund. Of Networking, Install / Adm.

Windows 2000, PC Hardware Cert. A+, Implementing Windows 2K Networking Infra, Implement

Win Prof / Server, W2K Active Directory Server, Design Security Win 2000 Network, Managing

MS Internet Security, Help Desk, Cisco Systems 1 2 3 4 Run Help Desk

[2000 - 2001] Alvin Community College Alvin, Texas

Microsoft Specialist

Microsoft Office 2000 OP, C++, Pascal, Introduction To Visual Basic and Adv. Visual Basic,

Introduction to Database, Advanced Database, Cert A+ Hardware.

[1982 - 1997] Global Services / Canon USA / Houston, Texas

CLC Specialist

Completed all Canon new Products Schools

[1980 - 1982] Elkins Institute Houston, Texas

Basic and Digital Electronics

Diplomas Yes

References JC Reprographic, Juan Chavez, 175 Dyna st, 281-***-****

Olga Brooks, 281-***-****

ARA Inc., Juan Silva, 832-***-****

Sumter L. Brooks 11, Ed. D, 832-***-****

Languages English, Spanish

Contact this candidate