John Politz

Wireless Telecommunications (CDMA) Technical Support Engineer / Telecom Installer

Farmersville, TX

acbx5w@r.postjobfree.com - 214-***-****

• Telecommunications professional with over 11 years experience in the installation, operation and

maintenance of a CDMA / EVDO Wireless Network.

• Proficient in UNIX and Windows operating systems.

• Demonstrated knowledge of configuration & deployment: CDMA Access technologies, EVDO, 1xRTT, CBRS,

CSVS, CPDS, BTS and BSSM.

• Proficient in the use of electrical, telecom and automotive testing equipment.

• Department of Defense “ Secret” Security Clearance

WORK EXPERIENCE

Battalion Motor Sergeant 3rd Battalion 144th Infantry Shindand, Afghanistan

3rd Battalion 144th Infantry U.S. Army - Shīndand - 2012 to 2013

As a member of the Texas Army National Guard, I supervised a 10 man maintenance section mobilized and

deployed to Afghanistan in support of Operation Enduring Freedom. Responsible for the well being and upkeep

of all 69 vehicles of the Battalion, at a value over 27 million dollars. Assigned tasks, kept written records of

all work performed, ensured parts were ordered, scheduled daily maintenance activities and enforced safety

procedures. Countless other duties were performed to ensure that these vehicles were well maintained and

always mission ready.

Customer Network Support Engineer II,

Insight Global / Ericsson Telecommunications - Richardson, TX - September 2010 to May 2012

Provided first line technical support on CDMA / EVDO ACCESS issues (CBRS, CSVS, DOM, RNC, DO-EMS,

eBSC and BTS) for second tier customers, such as US Cellular, Cricket Communications and Metro PCS’s

EVDO network. Some of my duties were: Handling technical cases on a ticket system, while keeping track of

these issues during the resolution process. Proficient in network performance, capacity management, network

change, software upgrade, configuration and implementation. Interfaced with customer engineers and third

party vendors to resolve technical issues that appear during the integration of new software or equipment and

day to day operations.

Detention Officer in the Main Adult Jail,

Collin County Sheriff's Office - McKinney, TX - October 2008 to August 2010

Responsible for providing custodial care necessary for the security and well being of inmates confined in the

Collin County jail. Other duties included: preparing inmates for transport to court appearances, processing new

inmates, assisting victim's advocates, supervising inmate visitation, distributing food to inmates, conducting

security checks and handling control room operations.

After 18 months, I decided that this job was not for me and gave a 3 week notice before leaving. I left the

County in good standing.

Technical Support Engineer

Nortel Networks - Richardson, TX - November 2004 to August 2008

Provide first-level technical support for Nortel's wireless CDMA customers. This position required that I work

closely with both the customer and internal product-support groups to remotely resolve any and all customer

technical issues. My responsibilities include: interfacing with the customer's technical personnel, troubleshoot/

resolve technical issues remotely, open/track customer trouble tickets, answer technical inquiries from internal/

external sources, collect data, update case documentation based on activities, work on multiple technical cases

simultaneously, work in a team and participate in a rotational, on-call pager support.

Motor Sergeant of C Company 3rd Battalion 144th Infantry Regiment

Nortel Networks - May 2007 to June 2008

COB Adder, Iraq

Motor Sergeant of C Company 3rd Battalion 144th Infantry Regiment

In charge of a 15 man maintenance section mobilized at Camp Shelby, MS and deployed to COB Adder,

Iraq in support of Operation Iraqi Freedom 07-09. Directly responsible for the maintenance and service of the

Company's fleet of 49 gun trucks worth over 15 million dollars. Added duties and responsibilities were: conduct

individual and crew training, supervise and develop junior NCO's and upgrade/ improve the Company's vehicle

fleet.

Sr. Field Service Technician

Nortel Networks - Richardson, TX - July 2001 to November 2004

Responsible for the installation, commissioning, deployment and integration of Nortel Network's CDMA

wireless equipment. This position requires conducting acceptance tests, interacting with the customer on site

readiness, equipment troubleshooting and obtaining Acceptance documents. Personally, I have deployed units

in over 14 different States working with: Alamosa PCS, Alltel, Cellular South, Sprint PCS, U.S. Cellular and

U.S. Unwired. As the Nortel in-charge Installer for a USCC deployment, I supervised 8 contractors as we

deployed, commissioned and integrated 86 cell sites in southern Oklahoma.

Field Service Technician

Nortel Networks - Richardson, TX - April 1999 to July 2001

Started working in the CDMA Wireless Installation Department as an team member on a switch extension

team. My duties included: mounting cabinets, installing power cables, installing fiber cables, cable testing

and other general installation duties. Attended the Base Station Installation course ( 800 and 1900 MHz) and

promoted to the In-charge Installer for Sprint PCS's Dallas phase 1 deployment of Nortel's CDMA BTS (Metro

cell) who was responsible for all activities and work assignments of 14 contractors and 3 Nortel Installers. Sent

to Guatemala for 30 days to troubleshoot service and repair Telephone Guatemala's Wireless Network.

EDUCATION

Southwest Texas State University - San Marcos, TX

1984 to 1985

Business Management

Angelo State University - San Angelo, TX

1983 to 1984

Hazmat Training Course

Ft Hood, US Army

2012

Warrior Leader Course

McCrady Training Center, US Army

2009

Vehicle Maintenance Craftsman Course Port Hueneme, US Air Force

Port Hueneme, US Air Force

1999

Special Purpose Vehicle Mechanic Course

Chanute AFB, US Air Force

1988

MILITARY SERVICE

Service Country: US

Branch: Texas Army National Guard F Co. 949 FSC Seagoville, TX.

Rank: Staff Sergeant (E-6)

August 2006 to Present

A Light-Wheel Vehicle Mechanic, in the Texas Army National Guard (91B), with the rank of Staff Sergeant

(E-6). As Recovery NCOIC, my duties include but are not limited to: the supervising of all operations as they

relate to the (2) 5 ton wreckers or the (2) 10 ton wreckers in the Company’s possession. As a senior mechanic,

must be proficient on the operation, service and repair of all vehicles (other than track) currently in use by

the US Army.

Commendations:

Military Awards US Army Meritorious Service Medal, US Army Commendation Medal, Afghanistan Campaign

Medal, Iraqi Campaign Medal, NATO Medal for Service, Global War on Terrorism Medal, U.S Army Overseas

Service Ribbon, Armed Forces Reserve Medal, U.S.A.F. Commendation Medal, U.S.A.F. Achievement Medal,

Air Reserve Forces Meritorious Service Medal, National Defense Ribbon, U.S.A.F. Basic Training Ribbon,

U.S.A.F. Small Arms Expert Marksmanship Ribbon, U.S.A.F. Longevity Service Ribbon, Texas Medal of Valor,

National Guard Valley Forge Cross for Heroism, Texas Combat Ribbon, Texas Federal Service Ribbon, Texas

Faithful Service Ribbon, Texas Adjutant General’s Individual Award (3 times) and the K.L. Berry Award for

Heroism given by the Texas National Guard.

ADDITIONAL INFORMATION

PROFESSIONAL SKILLS

Telecom Installation, configuration & deployment: CDMA Access technologies, EVDO, 1xRTT, CBRS, CSVS,

eBSC, BTS

Operating Systems: UNIX, Windows

Electrical/Telecom equipment: volt meters, Spectrum and Anritsu analyzers

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