JAY CALLAHAN

*** ***** *****

Cordova, Tennessee 38018

901-***-****

acbx4g@r.postjobfree.com

FedEx Express – Memphis, TN

Disbursements Processing Agent

August 2011 – Present

• Prepare due diligence letters for mailing

• Research items due for escheatment to code to proper account

• Code and process all return letters for proper payment

• Respond to all inquires- phone, email and faxes

• Order supplies and place work orders for maintenance

• Process all Vendor Set Ups and all Vendor maintenance for Canada

SunTrust Banks, Inc., Memphis, TN

Real Estate Construction Loan Administrator 2

2006-2009

• Monitor all real estate construction loans for the Memphis region, currently totaling over

$210,000,000

• Provide support for all lending officers in the Memphis region, corresponding with borrower,

lending officer, bank counsel, property inspector and title agent

• Process construction loan disbursements, set up inspection engineers, reconcile monthly draw

requests, maintain collateral files

• Prepare quarterly monitoring reports, spreadsheets and budgets

United Auto Recovery, Memphis, TN

Accounts Manager

2005-2006

• Managed a recovery/remarketing company that services numerous lending institutions across the country

• Supervised branch offices in three states, supporting all Account Representatives and maintaining all

client relations

• Managed repossessions of over 400 vehicles per month while adhering to all client requirements

• Facilitated and oversaw all affiliate agency relations and assured they followed all guidelines set forth

SunTrust Banks, Inc., Memphis TN

Assistant Vice President, Collections Manager

2003-2005

• Coordinated and managed all functions of the Collections Department, including managing five

supervisors and over 40 employees insuring adherence to corporate policies while lowering

delinquencies, expenses and charge offs

• Introduced new skip tracing initiative that reduced skip charge offs by 75% annually

Repossession Specialist/Skip Tracer

2002-2003

• Administered pre-charge off accounts, decreasing collateralized charge off accounts over 60%

• Assigned accounts for repossession and approval of redemption arrangements with customers

Collection Specialist

2000-2002

• Made collection calls on past due accounts; answered incoming collection calls

• Handled customer correspondence and resolved complaints

Hancock Bank, Gulfport, MS

Indirect Collections and Remarketing Supervisor

1998-2000

• Managed the repossession and remarketing of repossessed Indirect bank collateral in compliance with

applicable state laws and corporate policies to insure minimal losses and maximize recoveries

Customer Service Representative

1995-1998

• Made collection calls on past due accounts, answering incoming collection calls, handled correspondence

and complaints

• Trained new employees

EDUCATION

Arkansas State University, Jonesboro, AR

Completed Core Curricula, American Institute of Banking

Leadership Training, National Bank of Commerce

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