Ricky L. Harge

**** **** *** ? Garland, TX, *****

(469) 632 - 6566? acbx23@r.postjobfree.com

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SENIOR CENTRAL TECHNICIAN

A Seasoned Telecom Technician with 14+ years of experience in successful

Central Office/Data Center installations and operations procedures.

? A highly focused technician while adhering to organizational missions

and philosophy while positively impacting the bottom line and daily

performance.

? A skilled presenter, communicator, and trainer, with success in

development of highly skilled technicians, resulting in the retention

of top performing professionals.

? A team member of top performing teams and a provider of leadership,

resources, and motivation to achieve goals.

? An expert in identification, analysis, and resolution of diverse

operational issues, continuously maintaining top performance while

offering superior problem resolutions.

? An achiever and maintainer of superior levels of customer

satisfaction by ensuring the continuous delivery of services promised

on or before due dates and through outstanding customer support after

initial turn-ups.

CORE COMPETENCIES

Project Management ? Personnel Training/Development ? Risk Assessment ?

Disaster Contingency Workforce Planning ? Planning Collocation

Vendor/Customer Installation & Interface ? Troubleshooting Central

Office/Data Center Operations ? Expense Reduction

Team Building ? Problem Resolution ? Equipment Acquisition ? Cost

Control ? Equipment Installation

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PROFESSIONAL EXPERIENCE

? Traditional understanding of the Bell Systems documentation and

standards in relations to Central Office, Remote Site, and Collocation

policies and procedures.

? Experienced with Nortel DMS 100/250/500, Lucent 5ESS, and Taqua T7000

switching systems.

? Working knowledge of transport systems, including Tellabs 7100 and

5500, Fujitsu FLASHWAVE 9500,4500 and 4100, Lucent SLC-2000, Lucent

DDM-2000, Lucent FT-2000, and Adtran Total Access systems.

? Experienced with turn-up and continue support of various network

technologies, including ROADM/DWDM technologies, Optical Carrier

Systems up to and including OC 192, T1/DS1, DS3 (M13/CBIT), DSL

systems, and Carrier Grade Ethernet.

? Experienced and continued knowledge of operation support systems

include CRONUS/GRANITE, XING/GRANITE, REMEDY, TBS, IRTHNET, and LERG.

? Provisioning and troubleshooting experience with various customer

premise equipment

that includes Cisco routers/switches, CAC ADIT-600, Adtran TA-

600 and TA-900 series IADs, and Hatteras Networks Metro-E products.

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WORK EXPERIENCE

CBM of America, Carrolton, TX

Telecom Technician -Test and Turn Up (2012 - 2013)

Was responsible for the testing and turn of telecommunications systems and

associated electronic

equipment across the Verizon network.

? Performed testing and diagnostic procedures on equipment and fiber

networks according to Verizon and industry standards.

? Assembled and/or tested transmission equipment, housekeeping alarms

per company specifications

? .Coordinated and completed the testing and turn up of projects with

Project Management and Engineering, and Central Office staff.

? Completed all paperwork for test and turn up of installed equipment,

fiber characterization and Barcode Inventory Systems for End Of Job

documentation.

TELWEST NETWORK SERVICES, Dallas, TX

Senior Central Office Technician (2009 - 2011)

Was awarded a certificate of excellence for outstanding service and

commitment.

Primary leadership role in all aspects of regional switch site and

collocation daily operations.

? Performed the day-to-day Central Office Technician duties of the

company's largest revenue generating fiber and Voice/Data Network in

the companies Dallas/Ft Worth Market.

? Completed the test and turn-up of network circuits with Local

Exchange Carriers as well as Long Distance Carriers. Including T1/T3

and OC-N (SONET) for interconnecting to LEC vendors for Network access

and Customer access.

? Configured Voice/Data equipment for customer premised deployment.

Including equipment for Dedicated Voice, Dedicated Data, as well as

Integrated services.

? Performed troubleshooting and repair procedures for all network

equipment in the Central Office,

Remote Office, and Co-located environment per the companies and

industry standards.

Grande Communications, Dallas, TX

Central Office Technician/Remote Office Technician (1999 - 2009)

? Duties included daily maintenance on the CLEC Class 5ESS switch

? Responsible for the weekly, monthly and annually PMP activity for 12

of the companies 52 Lucent SLC-2000 Remote Distance Terminals; this

included all the equipment and circuit growth and de-growth of TR303

Application RDTs.

? Provisioned and tested all circuits at a DS1 rater or higher.

? Developed through scripting languages a process to check daily,

provisioning errors that would cause problems in local digit dialing

due to Rate Center provisioning errors.

? Successfully lead projects to re-home over 12,000 subscriber lines

and voicemail boxes to 2 separate new End-Offices; in order to de-

commission a Class 5 End-Office.

WORK EXPERIENCE

Cable Plus, Dallas, TX

Telephone/CATV Technician (1994-1999)

? Duties included installation of Land Line and CATV services to

residential and business class customers

? Insured positive customer service by assessing and repairing any

CATV, POTS, and ISDN problems.

? Responsible for training newly hired technicians on proper company

procedures to ensure quality customer installation and repair

services.

? Later assigned duties of installation of all vendor related circuits

for T1, DID, DOD, and CAMA/911 services to the Local Exchange

Carriers.

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PROFESSIONAL DEVELOPMENT

Lucent 5ESS Switch Maintenance Computer Based Training

Lucent Transmission Principles

Lucent SLC-2000 Access System Overview and Maintenance

Nortel Networks Computer Based Training, ENET Maintenance

Nortel Networks Computer Based Training, DMS Super-Node Basic System

Maintenance

Nortel Networks OP-TERA Metro 5040/5080 Fundamentals

Introduction to UNIX OS

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