Joshua Bartels Entry Level IT

**** **** ** ******** ** award-winning track record of IT customer

Orlando, FL 32807 care excellence within high-volume environments that

Cell: 407-***-**** include...

Joshuabartels69@yahoo

.com Key Skills

Career Snapshot

Six years of

commended performance

in key customer

service and support

roles.

Expert in customer

care/communications,

problem solving,

relationship building

and user training and

support.

MS Office

"power-user" with

additional

proficiencies in

assorted databases.

Awards

Five-Time "Employee

of the Month," 2002

to 2006

CPL (E-4) in the

United States Marine

Corps

Deans List 4.0 GPA (4

times)

Computer Skills

Microsoft Office

Power User

TCP/IP

WAN/LAN

ISP

Routers

Mission Statement

Strive to exceed

customer/ employer

expectations by

delivering

second-to-none

service. Maintain

customer centricity

in all initiatives

and interactions,

always putting the

customer first.

World-Class Customer Service Call Center Operations

Troubleshooting/ Problem Technical/User Support

Solving Complaint Handling

Microsoft Power User Reports & Documentation

Up-Selling/Sales Support Security

Customer Order Fulfillment

Intel Gathering

Professional Experience

Past Perfect-Boca Customer Support & Sales, 2000

Raton,FL to 2004

Sales, arranged appointments,

Cleaned, Register

Jamba Juice - Boca Shift Leader & Customer

Raton, FL Support, 2004 to 2006

Customer service, Sales,

Delegation, recruitment

USMC - Camp Lejeune, Infantry Fire Team Leader, 2006

NC to 2010

Supervised 5 guys while

overseas in combat, provided

Delegation, and advanced their

knowledge.

Convergys- Jacksonville, NC IT Call

Center/Help Desk, Customer Service

Education

Palm Beach State College - West Palm Beach FL

ITT-Technical Institute- West Palm Beach FL

12/11 -05/13

Associate of Science in Network Systems Administration

University of Central Florida- IT Specialist

(Bachelors) 06/13-Present

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