DOUGLAS H. CUPP

** ****** **. - ********* ** ****5 - 765-***-**** - Cell Phone: 765-***-****

acbwoo@r.postjobfree.com

OBJECTIVE: Leadership role that emphasizes management, motivation and training to build teams which empowers others to exceed their goals, with an opportunity for contribution and advancement in a customer service environment.

SUMMARY: Versatile and quality-oriented with progressive supervision experience in a variety of business and service environments. Background includes leading different functional groups to achieve results in efficiency through a lean manufacturing environment with a high standard of performance. Strong planning and organizing skills. Expertise and ability to execute daily and continuous improvement operations in cost, quality, safety and service through team involvement. Enjoy internal and external customer interaction. Maintain company policies and procedures. Client development and customer service driven attitude. Proficient with MS Office, SAP, AS-400, WMS and e-mail. Professional, dedicated, detail oriented and diplomatic. Very effective with confrontation resolution. Comfortable and effective with public speaking.

PROFESSIONAL EXPERIENCE

SPARTAN STAFFING, Lebanon, IN

Onsite Manager (March 2013 – Present)

Scheduling and management of 70+ employees, on first and second shift. Interface with customer, (Ryder), and attend daily production meetings. Safeguard company and employees by ensuring company safety regulations. Meet with Department Manager to review the workload, which also includes allocation of team members, discuss goals and objectives for the shift, and team member performance. Responsible for performance counseling, performance appraisal, and record keeping process for assigned team members. Fully understand all facets of the department and keep the work-flow moving through the department as specified by the Department Manager. Ensure assigned team members have all of the necessary tools to do their jobs. Ensure assigned team members are working in a safe and efficient manner. Be constantly available in work location to assist as needed and resolve issues as required. Conduct start-up meetings with team members to discuss day before results, the day’s expectation, issues that need to be addressed, safety issues, and work assignments for the day. Ensure all required paperwork is accurate and complete and turned in the appropriate parties at required times. Monitor and assist in the training of new employees. Perform daily safety and performance observation. Coach, counsel, and develop assigned team members to ensure maintenance of good order and that assigned departmental goals are met. Keep work area neat, clean and hazard free.

SCHILLI DISTRIBUTION SERVICES INC., Lafayette, IN

Third party logistics provider (3 PLs), distribution, warehousing, and fulfillment services for Caterpillar Inc. and other customers through teamwork with employees and business partners.

Site Manager (April 2012 - Feb 2013)

Serve as the first line of communication for shipping issues between brokers, carriers, end customers, dealers and manufacturer.

Work in a self-directed manner to identify needs of the organization and/or customer.

Pre-planning carrier and dealer notification for 3600 series engines. Assist other departments with outbound shipments. Scheduled inbound and outbound over the road trucks for 3500 series engines and dispatched to meet production requirements.

Maintain and develop positive business relationships with key personnel involved in or directly relevant to logistics activity. Cultivate long-lasting mutually beneficial partnerships with Caterpillar.

Initiate all documentation and administration of outbound shipments using multiple software tools and compliance with SOX guidelines.

Oversee loading area and ensure DOT compliance for securement and load distribution. CDL eligible.

Custom Service Lead (Jan 2008 – Mar 2012)

Responsible for planning and direction of activities in the Customer Service Department to meet or exceed customer needs and satisfy company objectives.

Able to prioritize with a sense of urgency. Trace, follow up and provide communication with dealer or customer on all shipments. Calculate trip costs using map preparation and advise dealers.

Site Inbound Logistics Manager (Aug 2007 – Dec 2008)

Inventory, audit, receive and confirm the shipment of generators, radiators and crankshafts to the Caterpillar plant to accommodate production schedules. Create shipping orders to ship parts to the plant.

Ensure parts are moving and all documentation is in place. Communicate with administration for grief resolution.

Site Manager (Mar 2005 – July 2007)

On-site representative for Schilli Distribution, stationed at the Caterpillar plant. Provided information to and maintained excellent working relationships with assembly, distribution, procurement and quality.

Load planning and scheduling for all 3500 engines out of Caterpillar plant.

Create deliveries using the SAP system, update LEIS system for engine tracking by Caterpillar.

Supervised the necessary labor for a 3 shift operation to cover production schedule as well as weekend coverage. Scheduled and dispatched to meet production requirements.

Assured CAT safety requirements are followed by loaders and drivers.

Attended morning CAT operations and shipping meetings, conveyed pertinent information to SDS as needed. Communicate with customers and logistics companies.

Certified 6 Sigma Green Belt - DMAIC

Logistics Coordinator (Jan 2004 - Feb 2005)

Created BOL's for all domestic CAT engines received using SAP, AKS and WMS systems for Lafayette, Indiana and Griffin, Georgia plants.

Reviewed and prepared work orders on all engines that required work using LEIS system.

Prepared RTS sheets on orders for dissemination to overseas coordinator.

Daily communication with carriers to arrange on time pick-up and delivery.

DISTRIBUTION AND AUTO SERVICE INC., Lafayette, IN

National vehicle processor providing accessory installation, warehousing, distribution, shipping and a broad range of logistics to the Japanese automotive industry.

Production Supervisor (Jan 2001 - Jan 2003)

Trained, motivated and scheduled the work allocation and problem resolution of the 1st shift distribution department and rail department while ensuring the efficient performance of their tasks.

Ensured responsible department training activities documented and up to date; all best practice procedures followed. Promoted 5S within facility. Prioritized workload and supported multiple projects simultaneously.

Communicated assigned task information to team members in a clear, precise manner. Provided appropriate amount of follow up verification. Responsible for performance reviews and disciplinary action as needed.

Achieved company task efficiency target for last quarter 2002, 12% over previous goal.

Quality Assurance Supervisor (Sep 1996 - Jan 2003)

Assumed leadership role for the origination, review and recommendations for Standard Operation Sheets (Best Practices) committed to the continuous improvement and enhancement of company processes, skills, service levels and customer supportive technology.

Evaluated and recommended suggestions at the monthly safety meetings to ensure all OSHA and internal safety standards were met, focusing on all safety reporting mechanisms, housekeeping and values promoting a damage free and safe working environment.

Ensured facility, supporting contractor, railcar loaders and drivers adhered to American Association of Railroads standards, with professional representation to customer and the local railroad.

Supervised the daily activities of the 22, 1st and 2nd shift shop, rail and plant quality control inspectors at multiple sites while ensuring efficient performance of their productivity and performance.

Purchased necessary materials for projects as needed and recommended capital equipment purchases.

Yard Supervisor (Jun 1994 - Aug 1996)

Managed the 2nd shift staff of 45–60 supervisors, leads, production, distribution, direct, and contract labor workers with an emphasis on quality, productivity and efficiency.

Facilitated daily shift meetings to communicate departmental goals, update performance metrics and ensure resolutions to operational issues.

BOB ROHRMAN AUTO GROUP, Lafayette, IN

Service area for Saturn, Mitsubishi and Hyundai vehicles.

Service Manager (Jan 1989 - Jun 1994)

Obtained the dealership's first customer service “Service Excellence Society Award” from Mitsubishi Motors.

Attended Saturn's two week fixed operation manager seminar. Increased customer pay and warranty dollars goal every year.

Administered warranty input and acceptance for three different auto manufacturers.

Attended Mitsubishi and Hyundai technical classes to enhance knowledge of automotive diagnostics and trends.

PROFESSIONAL DEVELOPMENT

GLRSA Board Member - Regional Referee Assignor

Certified 6 Sigma Green Belt - DMAIC

2007 Distinguished Family Award

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