MARY C. GUYER

Rancho Cucamonga, CA

909-***-****

acbw99@r.postjobfree.com

Executive Summary

Business, training, and instructional background with a positive reputation for honest, ethical and results-oriented track

record as a change agent, process advocate and strategic trainer in both business and university environments. Highly

skilled in instructing a corporate workforce in a wide range of operational issues, including compliance, program

metrics, sales support, organizational development, technology deployment and customer service.

Proficient as a multi-program manager in leadership development, compliance and performance management for

large-scale organizations, along with facilitating resource allocation, requirements identification, executive

relationship building and preparation of a wide array of support materials.

Creative implementation and execution of high-impact organizational strategies and critical performance metrics;

formation and administration of employee evaluation surveys and skills assessments.

Confident expertise in the design, formation, launch and maintenance of complex initiatives with top management,

thought leaders and key decision-makers.

Self-motivated to ensure maximum productivity, support corporate growth, achieve top quality standards and meet

aggressive business objectives.

Core Competencies

Client Relations ● Coaching/Mentoring ● Job Scheduling ● Performance Management ● Policies & Procedures

Process Improvements ● Regulatory Compliance ● Report Generation ● Technical Writing ● Technology Deployment

Training & Development ● Software ● Troubleshooting ● User Acceptance Testing

Professional Accomplishments

Southern California Edison Company, Chino, CA 2008 – 2013

Program/Project Analyst, Compliance Training

Extensive re-design of vendor created training modules to reflect changes in the OSHA, regulatory compliance

requirements or Accident Prevention Manual, conferring with Subject Matter Experts for accuracy and

approval.

Identified year over year gaps between training and student retention. Researched, purchased and

implemented software to collect data and assess utility worker knowledge of compliance issues. With real-time

question/response, follow-up discussions resulted in higher student retention of critical compliance knowledge.

Consulted with Special Services and Implementation Division (SSID) stakeholders to redesign and implement

instructional strategies. Work in partnership with client to update SAP training qualification profile for each

position to reflect training needs as specified by regulatory requirements and SSID management.

Improved instructor consistency and delivery of PowerPoint presentations by adding transitions, giving them

more natural breaks and opening up more opportunities for ongoing discussions.

Surveyed existing SSID procedures and created a new reporting structure to better manage the annual

Technical Compliance requirements. Revamped the scheduling courses and training rosters to keep an

accurate record of attendance, report findings to the management team. Exceeded the annual compliance goal

of 95%.

Created the reporting process for the EH&S web-based training and streamlined delivery to 83 T&D facility

managers with a population of almost 8,600 through Lotus Connections; exceeded completion rates by up to

98.9% for 3 straight years.

Nominated by top management to be Super User for SAP training modules and MS Office 2010

implementation.

Achieve Data Solutions, San Bernardino, CA 2007 – 2008

Customer Technology Representative

Identified and resolved a full range of technical issues relating to client data for this subsidiary of Houghton Mifflin

Harcourt, a leading international publisher. Effectively supported and troubleshot DataDirector software for educators

and school administrators.

MARY C. GUYER 3 Page

Cisco Systems, Inc., Bellevue, WA 2005 – 2006

Sales Administrator/Operations Director Assistant

Managed all aspects of sales support, revenue tracking, employee data collection and preparation of weekly/quarterly

reports for the Operations Director with this multinational high-tech market leader. Accurately generated and

maintained a wide array of reports to track pipeline activity, bookings, account lists, forecasting and goal-setting.

Seattle University, Seattle, WA 2004 – 2005

Sr. Administrative Assistant

Support Campaign Operations Director and other fund raising staff in several key areas including working with the

Campaign Steering Committee and university donors. Schedule and coordinate appointments, meetings and events.

Maintain and coordinate funding proposals and assignments; develop planning schedules, timelines; document

progress. Prepare meeting logistics and materials.

University of Kentucky, Lexington, KY 1999 – 2002

Campaign Support Specialist

Rapidly learned and applied Millennium Fundraising and Crystal Reports software to generate campaign reports for

fundraising directors at this leading US University. Facilitated strategic inquiries to prepare donor profiles and extract key

data on different metrics.

Streamlined report delivery through email and soft-copy venues instead of campus mail, reducing response times

from 2 weeks to only hours.

Designed and maintained unique fundraising websites for the Office of Development.

Nominated and selected from hundreds of high-potential candidates for the UK Advance Leadership development

program.

University of Kentucky, Lexington, KY 1997 – 1999

Communications Marketing Specialist

Spearheaded the evaluation, selection and deployment of Nortel telephone systems, equipment and software for

45,000 students, faculty and staff.

Monitored installation and provided just-in-time training on hardware and voicemail options as well as after the sale

support and/or troubleshooting.

Authored “how to” guide for the standard voicemail platform (VMX), a comprehensive instructional manual for

technical implementation, usage, diagnosis and procedures for university-wide digital telephone systems.

Qualified as an instructor for Development Dimensions International and deployed Performance Development

Planning (PDP) methodology throughout multiple campuses.

Education

University of Kentucky, Lexington, KY

M.S., Education and Instructional Systems Design

Indiana University, South Bend, IN

B.S., Business and Marketing

Professional Training

Proficient in Lotus Notes, Lotus Connections, MS Word, MS Excel, MS PowerPoint, MS Outlook, SAP, BEx Analyzer,

Adobe Acrobat Professional, SnagIt, MS Project, Qualcomm Eudora, Dreamweaver, Fireworks, Crystal Reports, User

Acceptance Testing, Quicken, JSI Millennium, Raiser’s Edge, DataDirector and related applications on Windows and

Macintosh platforms.

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