Diana Van Hook

Richmond, VA

acbw4m@r.postjobfree.com - 757-***-****

WORK EXPERIENCE

Patient Care Representative

Home Care Delivered - Glen Allen, VA - September 2013 to November 2013

Communicate with patients, staff, and other callers using inbound and outbound dialer in English and Spanish

in a high volume call center environment

• Maintain current product knowledge in accordance with company guidelines and training

• Use written scripting to complete orders and obtain necessary patient information

• Note accounts according to company policy during calls to document conversation as well as any order that

results

• Obtain necessary paperwork from patients and physician offices as needed

• Troubleshoot products such as diabetic meters and incontinence supplies using information obtained from

patients as well as product knowledge

• Maintain current knowledge of various third party payors such as Medicare, Medicaid, and commercial health

insurance companies

• Obtain payment information from patients as needed

• Ship products to patients upon verification of necessary information as needed

• Up-sell patients on products provided by company that are not part of their current product line up

Legal Secretary

Virginia State Bar - Richmond, VA - July 2012 to August 2013

Prepare and process legal documents and papers such as letters, pleadings, orders, and exhibits

• Organize and maintain law documents and case files

• Make travel arrangements such as hotel and rental cars for attorneys and staff as needed

• Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials.

• Maintain attorney calendars

• Open, sort, and distribute incoming correspondence, including faxes and email.

• Assist callers with Spanish to English translation as well as English to Spanish translation as needed

• Assist staff with translation of written Spanish to English as needed

• Support an office of 16 attorneys, with daily responsibility for the administrative tasks of 2 attorneys

• Arrange meeting spaces in areas outside of Richmond for attorney hearings.

Secretary

Office of the Public Defender - Richmond, VA - September 2010 to July 2012

Organize and maintain law documents, and case files.

• Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials.

• Prepare and process legal documents and papers such as letters

• Schedule and make appointments for clients

• Open, sort, and distribute incoming correspondence, including faxes and email.

• Assist callers with Spanish to English translation as well as English to Spanish translation as needed

• Assist staff with translation of written Spanish to English as needed

• Assist Spanish speaking clients with translation to English in person

• Assist English speaking attorneys with translation for Spanish speaking clients in person

• Support an office of 27 attorneys, with daily responsibility for the administrative tasks of 5 attorneys

• Interact with court and law enforcement staff by telephone and via email as needed.

Intern

Legal Aid Society of Eastern Virginia - Williamsburg, VA - May 2010 to August 2010

Gathered and analyzed research data, such as statutes, decisions, and legal articles, codes, and documents.

• Prepared affidavits or other documents, such as legal correspondence, and organize and maintain documents

in paper or electronic filing system

Health Services Intern

Harrisonburg Health and Rehabilitation Center - Harrisonburg, VA - January 2009 to May 2009

Completed new resident assessments to aid social services department in completion of the RAI/MDS

• Assisted in designing and implementing a new scheduling process in response to resident incident

evaluations

• Created and implemented new activities for residents under the guidance of Activities Coordinator

• Prepared medical records for new residents and released medical information using guidelines

• Prepared and explained admissions contracts and financial obligations to new residents

Computer Information Intern

Northrop Grumman Corporation - Williamsburg, VA - May 2008 to January 2009

Compiled data from records to prepare periodic reports.

• Prepared reports and other documents, using word processing, spreadsheet, database, or presentation

software.

• Opened, sorted, and distribute incoming correspondence, including faxes and email.

• Answered phone calls and directed calls to appropriate parties or took messages.

• Greeted and directed office visitors to the appropriate staff member

Retail Sales Team Member

Target Corporation - Williamsburg, VA - May 2006 to April 2008

Functioned as a member of a team in a retail setting using point of sale register system

• Arranged merchandise on sales floor according to company specifications

• Answered multi-line telephone system to assist customers and team members

• Assisted customers in store with questions using product and store knowledge

EDUCATION

B.S. in Health Services Administration

James Madison University - Harrisonburg, VA

2009

ADDITIONAL INFORMATION

SPECIAL SKILLS:

• Fluent in Spanish

• Advanced knowledge of Microsoft Office Suite including Word, Excel, and PowerPoint, WestLaw, LexisNexis,

Lotus Notes, and SPSS software

• Ability to type 60+ WPM

• Completed coursework in Marketing, Financial Accounting, and Computer Information Systems

• Advanced ability to use technology such as Basecamp, Internet Explorer, Google Chrome, and Google Drive

among other tools to perform internet research on various topics and information and share documents

Contact this candidate