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Customer Service Home Health

Location:
Bellevue, WA
Posted:
December 30, 2013

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Resume:

***** ** **** **, ********, WA *****:

Elise Troske-Roberts

Home425-***-****

Cell206-***-****

acbw23@r.postjobfree.com

Professional Background

Working as an R.N. in various settings including E.R.,Triage, I.C.U.,utilization review and Home Health from 1990 to

2005. Since then I have completed the R.N. refresher course at Bellevue College and kept current through clinical skills

continuing education courses (i.e. I.V. skills).Working since 2005 as private duty R.N. with outpatient bone-marrow

transplant patients.

Skill Highlights

• I.V. starts

• Pt. assessment

• Crisis communication skills

• Continuous Quality Improvement training

Epic

Accomplishments

Total Quality Management:

-Assisted in the design and implementation of the pain assessment

protocol at Group Health Cooperative.

Customer Service Awards:

-Group Health Cooperative, University of Washington Medical

Center and Home Health Plus

Professional Experience

Private Duty R.N.

September 2005 to present

Self Employed

Care and access of central lines including PICCs and Port-a-Caths, blood draws, med delivery, pt. assessment

and triage on an out patient basis.

R.N. Educator

September 2008 to May 2010

American Red Cross – Seattle, WA

Teaching CPR and first aid per ARC protocols.

R.N. Case Reviewer

April 2003 to September 2005

Qualis Health – Seattle, WA

Reviewing Labor and Industries patient records for appropriate utilization of resources.

E.R. Staff R.N./Triage R.N.

August 1997 to May 2002

Group Health Cooperative – Bellevue, WA

The care and Nursing management of patients in the E.R. with the added triage duties of guiding clients to more

efficient use of resources within the Cooperative.

E.R. Staff R.N.

August 1995 to June 1997

Yakima Providence Hospital – Yakima, WA

Triage and Nursing Care of emergency patients, including implementing protocols as guided by ACLS,PALS and

trauma protocols.

R.N./Case Manager

January 1994 to August 1995

Home Health Plus – Bellevue, WA

Home Care and Management of patients with multiple diagnoses including COPD and CHF - working closely with

family, patients and physicians to help patients stay in home and avoid unnecessary hospitalizations. A combination of

assessment,clinical and communication skills.

Staff R.N. - Cardiac Step-Down Unit

February 1993 to July 1994

University of Washington Medical Center – Seattle, WA

Nursing care of post M.I., C.A.B.G., Angioplasty and other heart patients including reading and interpreting heart

monitors and twelve lead EKGs along with basic nursing care.

E.R. Staff R.N.

February 1992 to January 1994

University of Washington Medical Center – Seattle, WA

Care and management of E.R. patients including triage, implementation of care protocols, I.V. starts, access of

central venous devices, arterial blood draws, plaster splinting and med management.

R.N. Intern

June 1991 to March 1992

Tacoma General Hospital – Tacoma, WA

R.N. Internship program in emergency nursing - studying and practicing Advanced Cardiac Life Support, Pediatric

Advanced Life Support, the Trauma Nursing Core Course and Triage principles.

Nurse Tech IV

June 1989 to March 1991

Overlake Hospital Medical Center – Bellevue, WA

Oral Med. management, I.V. hydration, bladder ultrasound and catheterization in the care of a Neuro/Rehab. patient

population.

Education and Training

R.N. Refresher Course

Bellevue College

Bellevue,WA

Lactation Educator Course 2004

Evergreen Hospital

Kirkland,WA

Bellevue College 1991

Bellevue, WA, USA

Nursing

A.D.N.

Cornish College of the Arts 1987

Seattle, WA, USA

B.F.A.,Theatre

Certifications

WA R.N. Lic. 107259

Healthcare Provider CPR exp. 02/2015

ACLS Provider exp.04/2014

PALS Provider pending recert.

Affiliations

Continued volunteer work with Bellevue Youth Theatre from 2001 to present

functioning as an actor, costume designer, director and teacher to individuals

ranging from youth to elderly and with a range of abilities and disabilities.



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