Priya Paul

Phone: 954-***-**** ***** West Sample

E-mail: acbvmm@r.postjobfree.com Rd Coral

Springs, FL 33071

PROFESSIONAL PROFILE

Project Manager with 15+years of a consistent track record of leading, delivering

and retaining successful product/project launches and enhancements. Committed to

professionalism, highly organized, detail-oriented and an excellent communicator.

OBJECTIVE

To obtain a position within a superior company where my transferrable skills can be

utilized to assist in company, professional and personal growth.

SUMMARY OF SKILLS

Managerial Skills:

Excellent in project management methodologies, planning, scheduling

methods, tools and execution

Expert in launching projects/products simultaneously, on schedule and

within budget

Excellent in managing, mentoring and coaching team members

Excellent interpersonal, collaboration and problem solving skills

Soft Skills:

Positive outlook, attitude and energy Leader

Natural sales and retention ability Adaptable

Confident and Friendly Solid work ethic

PROFESSIONAL EXPERIENCE

Manager, Project Management, Engineering, Comcast Cable, February 2008 - Present

Serve as a liaison between technical and non-technical departments in order to ensure

that all project management targets and requirements are met. Responsible for new

and/or enhanced product/project launches for the Florida Region. Manage, track and

report on multiple projects simultaneously. Manage day-to-day operational aspects of

a project and scope, work coordination with third party vendors, perform pre-launch

testing and validation and work closely with cross functional departments to ensure

proper readiness. Oversee; provide tools, guidance and resource assistance to

Project Managers as needed for their managed projects.

Key Projects:

SIK Products, UCID, S25, Tru2way, Barcelona, Bali, Barracuda, Barcelona Standalone,

Speed Increases

Eco-Listing, Internet Essentials, IMS, DAC Upgrades, Xfinity Internet 2go, Xfinity

Signature Support, XSS Phase 2,

Wireless Gateway (DORY), Skype on Xfinity, MCDV, Xfinity Home Security and Bali Guide

Upgrade.

Highlights:

Signature Support Initiative - 100,000 subscribers

Xfinity Home, New Line of Business, Florida Region

Co-Chair of Comcast Cares Day - Miami Dade, National Signature Day of Service

Contractor Compliance, (6/08 - 2/09)

Manage external contractors for appropriate course completion and required line of

business certificates. Created, implemented and manage reports for external

contractors to ensure adherence and compliance to security policies, contractor

appearance and certification validation.

Project Manager, Oxonia Insurance Group, January 2007 - May 2008

Responsible for the call center employees and performance by project; including but

not limited to training and managing staff of 20 including team leads, specialty

reps, customer service agents, verifiers and 3 external offices. Ensure that client

and internal goals are met to project specifications. Track trends and make

strategic recommendations based on reports. Promote high levels of motivation and

morale through spiffs, reviews, salary increases, promotions, meetings and direction.

Responsible for department functionality, sales, increasing revenue, closing calls,

verification, customer service, retention, all escalation calls.

Priya Paul (page 2)

Project Manager, Secura Healthcare Plans, November 2004 - December 2006

Responsible for the call center, employees and sales performance. Ensure that

external and internal goals are met through client visits, internal/external meetings

and track trends and make strategic recommendations based on reports. Promote high

levels of motivation and morale. Managed overall production of the call center

including but not limited to; recruitment/termination, human resources, 90 day and

annual reviews, promotions, salary reviews, pips, bonuses, commissions and inventory.

Responsible for sales calls, closing calls, verification, customer service, all

escalation calls.

Project Manager, Access Worldwide Communications Inc, November 2002 - November 2004

Responsible for the design, implementation and overall management of client projects.

Liaison between clients and AWC to ensure internal and external goals are met.

Responsible for managing assigned support staff. Design and analyze reports in order

to track trends and make strategic recommendations. Manage all activities and

communication for client expectations, internal & external deliverables, and project

training and timelines. Client invoicing and budgeting. Promote high levels of

motivation and morale. Accountable to ensure that project team meets productivity

and quality goals for assigned programs. Independently manage multiple programs.

Act as primary client contact and handle all client requests. Ensuring that high

call quality is maintained through monitoring and coaching.

Project Manager, Adelphia Business Solutions, (now Level 3), April 2000 - November

2002

Successfully maintained and retained customer base for Conversion Project of Internet

and combined voice and data facility customers. Responsibilities also included

feature add-ons to new and existing customers, compiling customer base for

conversion. Initiating the customer conversion process through to installation.

Thorough knowledge of provisioning process including, LSR, ASR, LNP, E911, DL, NPAC

and related switch assignments. Provide technical and extensive project management

support to conversion team. Created, incorporated, revamped and implemented for the

Conversion department; CC, CSA, CPE Tech job descriptions, step by step job

description breakdown and checklists, T-1 Map, Type II Processes & Procedures.

Project Manager, Espire Communications, Inc. (now Time Warner), August 1998 -April

2000

Responsible for the customer base within the Fort Lauderdale and Miami region.

Responsibilities included project management of conversion process customers.

Including sales for new and existing accounts, billing inquiries, pricing, market

serving areas, local calling areas, service feature use instruction, additional

service/feature add-ons, and general information. Managed provisioning support,

post-sales support, Long Distance, telecommunications

Frame Relay, and Field Sales. Maintain customer base and issue/track/resolve billing

and service troubles at escalation levels. Inside and outside field representative

for retention.

Administrative Assistant (8/98 - 11/98)

Responsibilities included payroll, accounts payable/receivable, personnel

transactions, reports, inventory and correspondences.

EDUCATION

PMI - PMP Certificate, Project Management Professional (In Progress)

FAU - PMP Course, Project Management Professional (2010)

High School Diploma, 1992

References available upon request.

Contact this candidate