NAVENDU N. YAJNIK, PMP

Program / Project Manager

n n ya j n i k@ g ma i l. co m (H) 732-***-**** (C) 732-***-****

QUALIFICATIONS SUMMARY

Experienced IT program manager with deep understanding of organizational behavior, management strategies, IT

landscape, analysis and structuring of management information systems. 20+ years in IT function, 10+ years as

Project/Program Manager. Experience includes information management, integration of systems, business process

analysis, work flow systems, systems management and program management. Excellent communication, management

and leadership skills. Have handled large projects using Waterfall or Iterative SDLC. Can manage outsourcing or

offshoring programs in a global environment. PMP certified.

SKILLS

Project Management: Complete SDLC (Waterfall, Iterative, Agile), technical resource leadership, project work

flow, scheduling, coordination, facilitation, presentations, reporting, conducting meetings, resourcing.

Leadership – Excellent communication, Outsourcing, Offshoring. Project management / Program management.

Project coordinator role. Participated in a Six-sigma Champions’ training. Interface among stakeholders; Risk and

regulatory compliance.

Tools – MS Office (Proficient in Excel, Word, Access, Project). Visio, ERWin, Rational ReqPro and ClearQuest,

PeopleSoft. Enterprise content management for compliance with HIPAA, SOX and DSS.

CERTIFICATION: PMP from P.M.I.

PROFESSIONAL EXPERIENCE

IT Services and Consultancy

PMO Consultant, IBM

February 2013 onwards

Client: State Government of Washington, Olympia, WA.

Project: Remediation of existing benefits services of the State in the field of health care. Encompasses eligibility

for benefits, Medicaid, medicare, health plans, cash assistanc e (TANF), etc.

Managing parts of the remediation effort necessitated by the Affordable Care Act, wherein parts of the benefits

services are being spun off to an independent entity. The department of social and health services is overhauling

its systems in a major way to prepare for providing health benefits services to citizens involving multiple

agencies. Project methodology is part Waterfall and part Agile. As member of PMO, managing risks and issues,

facilitation of communication with external stakeholders, coordinating among internal players, etc.

Facilitator and coordinator for Change Control Board. Contributed to CCB process flow definition. Revised the

change control plan.

Coordinator for scope management in each planned release, working closely with state’s release manager.

Revised communication plan, project scope and charter.

Program Manager, Wipro Technologies, September 2010 to June 2012

February 2012 to June 2012

Served on the project managers advisory panel, consulting for peers a cross the country and in the financial

services domain helping them in analyzing their data and advising on strategy.

July 2011 to February 2012

Worked as PMO consultant with State Street Corporation, Boston, as a Project Coordinator, handling a variety

of tasks in Program Management Office; preparation of SOWs derived from master contract.

Looking after vendor contract management, deployment of resources, tracking project budgets, billings and

resource utilizations, reporting to senior management about progress of various projects. Acted as single point of

contact between client executives and Wipro project managers for all on -boarding activities.

Developed a technical guide document for an in-house application for testing integration management.

Extensively used tools like Excel (Guru level expertise), MS -Access, SharePoint and Visio.

September 2010 to June 2011

Headed a project to install a real time system to replace an existing transaction settlement program (securities

space) for a leading depository and asset management firm, Bank of New York Mellon, New York.

The system involved settlement of trades as they flow in from DTC (Depository Trust Company) if the trade of

buyer and seller matches, based on the data of securities held by BNYM in custody.

The project involves conversion of client profiles from old batch job system to new system without break in

service, archival solutions, replay functionalities, etc. on mainframe + Cobol platform.

Handling a team of 12 persons onsite and 20 persons offshore (peak team size), with project revenue of approx. $

2.5 million.

Analytics: simulation of client conversion and business analysis, data patt erns identification.

The role involved reporting to clients on weekly project governance parameters, resourcing, monitoring budget

for costs and time, ensuring deliverables, identifying dependencies, project risks, issues and proposing mitigations

for the same; SOW preparation.

Extensively used Excel, MS-Project, and Visio.

IT Project Management Consultant,

September 2008 - August 2010 and July 2012 to January 2013

Self-employed + non-IT activities

Developed solutions for a county (district) administr ation organization, including enterprise architecture, and

methodology for conversion of its existing database and applications from PowerBuilder to Dot -Net technology

platform. Created business proposal, by coordinating among 5 different vendor units and participated in bid

process by responding to RFQ/ RFP.

Program Manager, Patni Americas, Inc., New York, February 2008 – Sept. 2008

In charge of a key account Guardian Life Insurance Company of America, as Delivery Head, in charge of all

operations from on-site as well as offshore delivery for the identified client.

Handled business worth about $ 5 - 6 million per annum.

On site delivery staff of about 25 consultants. Resource management an important occupation.

Looked after software delivery for a line of business taking care of life annuities, individual life and

company/bank owned life related products. Also covers disability related products line of business.

Wrote proposals, responded to RFQ, negotiated contracts ; prepared SOWs based on master contract.

Managed a project to enhance the enterprise platform system bought by Guardian from Navisys and integrate it

with bespoke developed systems; managed end-to-end conception to design to construction to delivery for the

whole project.

Worked on HIPAA compliance and DSS project for creating enterprise systems to manage organization’s

documents.

Primary responsibility is to ensure smooth communication with Guardian IT management and Patni

onsite/offshore teams : analysis, documentation and communication of consistent and repeatable processes;

development and distribution of Program level task plans and consolidated program reports; executive briefings;

issue/risk/dependency management and standardization of communication processes, vehicles, deliverable

timelines and protocols.

Established effective working relationships with business leaders; Prepared periodic reports for senior

management, made monthly presentations; oversaw team composition including changes; identified risks and

challenges and reported the same; monitor ed and reported budgetary data.

Program Manager, Patni Computer Systems, Ltd, March 1999 – May 2007

Managed total revenue up to $16m and approximately 25 direct reportees and 600 total staff.

Advised clients on the best alternatives for application design and application architecture.

Managed full-fledged testing contract for Pitney Bowes website involving full project life cycle. Wrote Use Cases,

test plans with users’ approval and tested the software effectively and provided development team with guidelines

which enhanced software. Achieved 5/5 in CSS rating for effort.

Led coordination among 6 vendors across various continents for testing project for MetLife. Project was so

successful that company awarded team increased responsibility for developmental projects by MetLife

International.

Managed a leading North American firm’s first experience with outsourcing. Carefully guided project through

challenges and managed cultural issues effectively.

Managed another major North American firm’s suite of products for release based maintenance, development and

integration. Scope covered change management, test plans, UAT, etc. Our project was so successful that company

increased business from $750K to $1.6m. CSS rating went from 3 .4 to 4.5 out of 5.

Directed five teams of project managers and ensured delivery of software services to specified clients, often in

collaboration with other business units.

Supervised complete software development and maintenance projects including requirements gathering, QA and

deployment, and monitoring, resource planning.

Assisted in business development negotiations with clients, making presentations and demonstrating capabilities

and competencies, managing client expectations, making proposals in response to RFPs, RFIs. Participated in

preparation of master contract and SOWs.

Managed daily operations of the location covering all aspects like HR, accounting, internal administration, IT

infrastructure, quality, etc.

Worked on PeopleSoft Finance and PeopleSoft HR modules extensively.

Earlier Assignments

Headed IT department of a manufacturing conglomerate, also actively assisted the Finance function; participated

in the appraisal and marketing of IPO and FPO of the company. Nurtured and managed the HR dep artment for

this organization. Provided lead in Corporate Communication function.

Headed IT department of a retail gas utility company; designed and prepared IT strategy and Roadmap for this

company.

Strategic Projects

Managed set up of the Gandhinagar development center of Patni Computer Systems Ltd. complete with project

planning, resource mobilization, government liaisoning, physical facilities, recruitment, and operationalization.

During the audit for CMM L-4 in December 1999, KPMG auditors had made a special mention of how well and

fast the Gandhinagar center was seamlessly integrated into the Patni organization in terms of work culture and

processes.

Directed set up of the Bangalore development center of Patni Computer Systems including project planning,

physical facilities, IT infrastructure, recruitment, etc.

Led initiative to analyze and streamline operations for company’s employee transportation services.

Recommendation led to cost decrease of 30%.

VOLUNTEER EXPERIENCE

Identified and collaborated very closely with an NGO to provide relief in aftermath of terrible earthquake in

Gujarat. Outlined immediate relief and longer term goals and channeled resources and volunteer effort towards

achievement. Efforts resulted in 2 primary schools and adoption into government network, as well as company

wide recognition of extra-ordinary management.

EDUCATION

MBA: Master of Management Studies (MMS), Birla Institute of Technology & Science, Pilani, India .

EMPLOYMENT HISTORY

PMO Consultant, IBM, February 2013 onwards

Program Manager, Wipro Technologies, September 2010 – June 2012

IT Management Consultant, self-employed, September 2008 – August 2010.

Program Manager, Location Head, Patni Computer Systems, Inc., March 1999 – September 2008.

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