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Customer Service Manager

Location:
Hollywood, FL
Salary:
27,500
Posted:
December 26, 2013

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Resume:

**** ******** ** # **

313-***-****

Hollywood, Fl 33020

acbuye@r.postjobfree.com

Edgar Reid

Objective: To return to work utilizing skills acquired over 33 years in the casino

industry working directly with the public. I have trained and developed my computer

skills and would now like to re-enter the workforce in a position in which excellent

customer service togther with strong basic computer skills are valued.

Experience: 12/2008 to 05/2013 Hard Rock Casino Hollywood, FL

Table Games Supervisor

Executed principles for providing excellent guest services. Supervised gaming

operations ensuring compliance. Administered and maintained banks and table limits

for each game. Managed gaming pit, moving dealers appropriately to ensure adequate

staffing. Resolved all guest and dealer complaints.

10/2000 to 11/2008 Greektown Casino Detroit, MI

Casino Floor Supervisor

Supervised dealers, monitored gaming operations. Greated guests while always

displaying excellent customer service. Issued comps and bank markers.

03/1996 to 09/2000 Trump Resorts and Casino, Atlantic City,

NJ

Poker / Casino Table Games Dealer

Dealt Texas Hold 'Em, Omaha Hi-Lo, 7 Card Stud. Also dealt Craps, Black Jack and all

carnival table games. Developed skills to maintain excellent game protection. Always

displayed excellent guest service with a sincere manner.

08/1980 to 03/1996 Sands Hotel & Casino Atlantic City, NJ

Table Games Supervisor Supervised dealers, monitored gaming operations.

1969 to 1980 Barton Savings & Loan Newark, NJ

Branch Manager

Developed new business and retail clients. Coached and trained staff to meet and

exceed goals. Directly managed all human sesources for branch. Developed skills in

mortgage servicing.

Education: 1965 to 1967 Florida A & M University Tallahassee, FL

Sociology major

References: Excellent references available upon request.



Contact this candidate