CURRICULUM VITAE

NEERAJ SHARMA

DOB: **st Sep *976

***-*, ***** ******** *********

Delhi -110051

Ph. 011-********, 093********

Email: acbui7@r.postjobfree.com

CARRER OBJECTIVE :-

To work with dedication and full ability for any organization I am involve

with, which will in turn enhance my skills and abilities and also add to

performance of the company. Seeking a challenging job into the area of

Service where I can show my skills and qualities towards the growth of the

company and bring back smile on the face of the customers. Individual

growth with growth of organsiation.To shows my talent and skills

independently

WORK EXPERIENCE: FOURTEEN YEARS AND SIX MONTHS

1. Currently working as DEPUTY MANAGER - Projects & Customer Support

with Total Presentation devices ltd, Delhi from Feb2007 till to date.

Job profile:

(A) : Projects : Taking care of complete integration of Audio video

equipments as projectors on ceiling mounts, Video conferencing system,audio conference systems,Screens, Mixers Amplifiers .Vortex, Nexia,

Creston touch panel Switchers ie Integration of all high end electronics

systems used in board rooms, training rooms,conference halls, meeting

rooms, auditoriums etc in all big Mncs .High end programming of AV

equipments as soundstructure,crestron,Vortex,Nexia etc.

(B) Customer Technical Support: After sales support - for warranty/amc

customer providing Maintenance support to Warranty /AMC customers for the

installed AV solutions, video conference and AV systems by quarterly

visiting for preventive maintenance and attending complaint calls made by

customers .This maintenance work is done through a team of

technicians/installers/electricians under my supervision. I have a team of

3 Engineers and 8 technicians under me. Also providing Inhouse support

for Audio video Town halls and rentals.

(C) Customer handling and AMC targets achievements: Meetings with high

end profile persons after expire of Warranty /AMC and collecting customer

feedback and making improvement in services as per customer

requirement.Guiding customer about products handing and online helping them

to resolve in emergencies .Providing support 24 x 7 online and believes in

making Satisfaction and smiled on customer face.. Bringing AMC and

achieving service targets after meeting with Manager/MD Level customers.

.The incentives are always allowed extra for target achievements. At

present undergoing and achieving targets in crores.

(D). Reports/ Chain management system : Proper forcast for Devices required

for after sales support and amcs .Proper reporting to management and taking

proper reports from team members through coordination system .A

coordinator is assigned working under me for proper coordination.

2. Kores India ltd. C.P. as a Sr. Service Engineer from May2005

To Feb 2007.

Job profile: Servicing and repairing of Plasmas /LCD / TFT monitors and

have detailed knowledge of the products upto component level. Also dealt

with servicing maintenance & demonstration of currency counting and cheque

encoding machines and achievements of AMC targets.

3. Samsung India Electronics Ltd., Nehru Place, as a Service

Engineer of Hi-end products (Plasma /LCD/Projection TV) from

2002 to 2005.

Job profile : a) Servicing Testing& Repairing of Plasmas, LCD,

DLP, Projection TVs, Home-theater systems, DVD players and

camcorders/cameras and their demonstration.

4. Jolly Enterprises, Kalkaji as a Service Engineer from 1999 to

2002.

Job Profile : Installation and maintenance of plasmas and LCD Televisions

at various location in North India and executed them successfully.

TECHNICAL QUALIFICATION

1. Diploma in Electronics Engg. With specialization in Digital

Electronics and Microprocessor System Design from Ambedkar

Polytechnic, Shakarpur, Delhi-110092 completed in June 2000 with 61%

marks.

2. B.E. In ELECTRONICS & TELECOMMUNICAION ENGINEERING (AMIETE COURSE)

from the Institution of Electronics and Telecommunication Engineers,

Lodhi Road, New Delhi -110003.

TRANING AND PROJECT WORK:

MINOR PROJECT: Practical Training at D.V.B. Power Plants

MAJOR PROJECT: Practical Training at Super

Cassettes Industries Ltd.,

Noida.

Professional Training: Polycom VC Engineer training.

Tandberg Product

training .

Extron K 12 training.

Extron AV product

training.

Creston basic

training.

AV product training.

Biamp and clear one

training .

ACADEMIC QUALIFICATION

NAME OF EXAM. YEAR OF BOARD/ SCHOOL SUBJECT % OF MARKS

PASSING / INSTITUTE

10th class 1992 C.BS.E. Eng,Maths, 81.4%

(Green fields Science,

Public school) Social Study,

Sanskrit

12th Class 1994 C.B.S.E. Phy. Chem,Bio 56.4%

(Green fields Maths&English

Public School)

EXTRA ACTIVITIES :

1 Throughout convent educated.

2 Scholarship

holders in Xth class.

Computer Skill : Excellent command on M.S.

Office

Language spoken /Written : English &Hindi

Managerial skill : Ability to handle good team of

technicians &

Customers /clients independently. At present

managing team of 10 technician and 5 Engineers.

Working as DEPUTY MANAGER- Projects & Customer

Support .

Notice Period: 15 DAYS AFTER RECEIPT OF OFFER.

CURRENT CTC: 9.6 Lacs.

(Neeraj Sharma)

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