Brian L. Ingram

Brian

** ***** ****** ** **

Pansey, AL 36370

Telephone: 334-***-****

Email: acbtpr@r.postjobfree.com

or acbtpr@r.postjobfree.com

Objective: Accomplished, high energy individual offering a combination of technological

and sales expertise. Eighteen year track record of installation, programming, and employee

training on new technology. Expert in communication and interpersonal skills. Proficient in

the use of technology to enhance business performance.

Experience:

2010 - Present Cer-Tek Communications Consultants, Pansey, AL.

Owner/ Systems Technician

Worked mainly as a sub-contractor accepting service work via Comm-Works, e2e

Communications Inc., and Black box

Serviced, installed, and configured new and existing Business Telephone Switches, VOIP, and

Voice Mail

Serviced, installed, and configured firmware on Adtran and Cisco Routers

Configured and maintained LAN/ WAN’s via TCPIP

Responsible for customer satisfaction and customer in-services

Responsible for customizing systems for clients daily needs and functionalities

Responsible for all customer invoicing and all accounting functionalities for client billing

Responsible for all preparation 0f new and existing service contracts, for new and existing

customers

Responsible for service work that accumulated weekly to be done in a timely manner

Responsible for all technicians or helpers that assisted me daily

Responsible for phone and data cable to be installed at proper locations via reading of

blueprints

2009 -2010 Hinson Communications, Dothan, AL.

Telecommunications Technician

Installed and programmed Key System

Installed and programmed Voicemail systems

Installed network routers, patch panels and configured

Configured Ad Tran routers for Delta com T1 and T3 cuts

Updated and maintained Call accounting system for Hotels

Installed and terminated Cat5e, Cat6 cable, and Fiber

KSU and PBX supported: Avaya, NEC, Nortel, Mitel and Samsung for this Company

Troubleshooting skills performed daily

Configured IP addresses for networking printers and computers

Remotely managed phone and LAN systems

Sales of Telephone and Computer hardware.

Installed and replaced Cisco routers and configured the firmware, which I was contracted out

to do

Maintained and serviced Digital Video Recorders (DVR) at Jackson County Corrections which

was for security

2008-2009 AAA Cooper Transportation, Dothan, AL.

IT Technical Support

Provided technical support to customers regarding issues arising from use of AS400 (I-series)

and LAWSON

Provided technical support involving issues with software and hardware to representatives

from other terminals within AAA Cooper Transportation

Maintained and monitored all T1 to T3 circuits with AT & T

Responsible for printing Interline and Overcharge Checks

Maintained and fixed any printer issues remotely

Responsible for logging calls through our helpdesk and monitoring IBM through our site

Managed our employees Pc’s and security rights and privileges via Active Directory

Setup and maintained company email via Outlook

Responsible for printing all Freight Bills, Travel copies, and etc

Responsible for signing all checks using signature plates

Monitored and maintained all servers in the General office building, which controlled

everything

Made sure the Image server stayed caught up writing data

Responsible for Citrix Server uptime

Remotely managed Servers, Thin Clients, and Printers via Citrix

Setup and repaired Pc’s to include all software setup and hardware replacements

I worked the 11:00pm- 7:00am which is third shift, which I handled the entire Information

Services Department alone

Also was in charge of shipping all documents because most terminals reports, was printed by

me

Used Active Directory daily and also updated employee’s profile and security changes

2000-2008 Oncology Supply, Dothan, AL

System Analyst Rep II / Help Desk Coordinator

Installed and Configured Automated drug controlled systems. Which the owner of the product

was Omni cell and Pyxis. Both from California

Was certified in both. Omni cell ran OS2 system and Pyxis ran Windows NT, Windows 2000,

and 2003

Traveled coast to coast installing and providing training to our Oncology clinics

Responsible for preparations and setup for presentations on machines at trade shows in New

Orleans and in Vegas for Oncology Supply

Remotely managed over 1500 servers nationwide

Developed and maintained strong customer service relations with our customers

Increased sales by over 40% with using automated machines.

Configured and staged machines when I was home for the week.

Provided Technical support for our customer and our contracted technicians out in the field

repairing our machines

Provided customer consultation and training via telephone to provide equipment support

Done extensive troubleshooting with field service techs. Replaced and setup hard rives. It was

my responsibility to get the machine up or fixed because all setups like that was blind until we

could Remote Access setup on computer

Setup VPN connections for PPTP tunneling

Ensured that customer orders were accurately processed

Ensured customer satisfaction

Maintained Nortel phone system for Oncology Supply

Helped with development of new machine which we called Nucleus

Backup systems remotely, recovered data if possible, would file transfer data from our server to

machine if needed

1995-2000 H&S Telecommunications Inc., Dothan, AL

2005-2006 Head Technician/Sales

Managed outside technicians

Installed and programmed several different types of key systems and PBX

Installed and programmed Voicemail systems

Installed and terminated Cat3, Cat5e, and Fiber

Installed and maintain call accounting systems for hotels

Negotiated contracts with new customers for installation of equipment and materials

Installed network routers and configured IP addresses.

Provided training on all equipment

Phone systems supported: Nortel, Comdial, Siemens, Inter-tel, Microtel, Mitel, Panasonic,

Samsung, NEC, and many more

Education:

1989-1993 Ashford High School, Ashford, AL

General Diploma

1993-1994 Huntingdon College, Montgomery, AL

College Baseball Scholarship/General Studies

1995-1996 Auburn University, Auburn, AL

General Studies

2006 Genesis Communications, Memphis, TN

Mitel SX-200ICP Rel. 3.0 Certification

2003 Pyxis, San Diego, CA

Pyxis Med Surge Automated Systems Certification

2001 Omnicell, Palo Alto, CA

Certification in Installation and maintenance of Omnicell Medical

Systems

Skills:

Proficient in operating systems: Windows 98, 2000, NT, XP, Vista, and Windows 7

Proficient in configuring LAN/WAN via TCPIP protocol

Proficient in AS400 systems

Proficient in I-Series and Lawson Portal

Proficient in programming of Nortel, Comdial, Panasonic, Mitel, NEC, Avaya, Inter-tel,

Microtel, and etc.

Proficient in installation and programming of voice mail systems

Expert in cabling for phones and computers, to include CAT5E, CAT6 and Fiber Optic cable

Proficient in Microsoft Office to include: Word, Excel, Access, and Outlook

Proficient in installation and maintenance of Mitel VOIP, EL and 200Digital

Proficient in SQL, writing of SQL commands or scripts

Proficient with use of remote programs to include: Citrix, Remote Access, and PC Anywhere.

Proficient in all hardware with computers and printers

Proficient in preparing of sales quotes and billing invoices

Proficient in the installation and firmware configuration on Adtran and Cisco routers for voice

and data

Proficient in setup for new notebooks and desktop computers

Proficient in customer or employee technical support via helpdesk, which involved extensive

troubleshooting technical skills

Proficient in supporting computers, servers, and IP printers remotely via dial up, vpn

tunneling, and tptt tunneling

Proficient in change with new technology

References:

Chris Holland

Implementation Specialists

Amerisource Bergen - Oncology Supply

877-***-****

Nick Lewis

Implementation Specialists

Amerisource Bergen - Oncology Supply

877-***-****

Contact this candidate