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Administrative Assistant Customer Service

Location:
Saskatoon, SK, Canada
Posted:
December 22, 2013

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Resume:

SARANGIE NAWARATNE

**** **** *******, ********* ******

Mobile: 306-***-****, H: 306-***-****, Email: acbtjc@r.postjobfree.com

PROFESSIONAL PROFILE

Over 10years experience in briefing and interpreting regulations clearly to internal and

external customers.

Over 10years experience in the Administrative Assistant field at People’s Bank, Sri

Lanka. www.peoplesbank.lk

Diploma, Executive Secretary/Administrative Assistant, Sri Lanka.

Diploma, Information Technology.

Diploma, English.

Speed in Word Processing and Data Entering 65/55 MS Word/Excel.

PRESENT EMPLOYMENT

Safeway Canada, 8th Street

Bakery Clerk November 2013

Attending to front desk needs and customer service

WORK EXPERIENCE

People’s Bank, Sri Lanka

Started as English Stenographer 1990

Ended October 2013 as a Senior Confidential Secretary

Created and updated the Web Site to sell acquired properties/estates/factories

for which I received General Manager’s commendations

Greeted and treated customers, communicated, interpreted regulations to

internal and external customers using telephone techniques, e-mail, letter

writing, and face-to-face meetings.

Prepared simple programs using MS Excel to be used by all Branches and

Regional Head Offices so that credits and debits are properly inserted,

automatically calculated which gave accurate amalgamated final Reports at

Head Office saving time, energy and money. Therefore met dead- lines easily.

Prepared targets for all the Regional Managers and Branch Managers using MS

Excel

Prepare Power Point presentations for meetings, organized meetings, took

Minutes of Meeting and transcribed

Handled internal and external mail, prioritized and delegated duties, diarized

and followed up.

Handled filing systematically with high confidentiality using electronic methods

as well as documentary.

Experienced working with Foreign Teams such as Arther De Little, Arther

Anderson and Ernst & Young.

SARANGIE NAWARATNE

- 2-

E.B. Creasy Group, Sri Lanka

Started as an English Stenographer 1984

and was a Junior Executive at the time of leaving 1990

Obtained a Junior Executive position within five years of start, as I was able

provide performance Reports monthly to the Board of Directors, which was

then delayed for three months.

Prepared Evaluation Reports Product-wise, District-wise and Sales

Representative-wise.

Prepared letters for customers, handled telephone, kept file records as the

Secretary to the Group Accountant.

EDUCATION

Business Ready, Saskatoon Open Door Society.

Diploma in English, Sri Lanka.

Diploma in Executive Secretaries/ Administrative Assistants, Sri Lanka.

Holder of Higher Diploma in Information Technology, Sri Lanka.

Certificate in Web Designing, Sri Lanka.

Certificate in English Stenography Sri Lanka.

Certificate Graphic Designing ( 3DMax / Maya), Sri Lanka.

INTERESTS

Meeting people having different cultures

Learn new things and technologies

Deal empathetically and effectively with individuals under stress and help to obtain their

goals whilst keeping up the Organizational goals.

MEMBERSHIP

Professional Member of International Association of Administrative Professional (IAAP),

Kansas City.



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