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Engineer Management

Location:
Mumbai, MH, India
Posted:
April 29, 2016

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Resume:

DEEPAK CHAUHAN

Permanent Address Current Address

DEEPAK CHAUHAN DEEPAK CHAUHAN

Flat no.1/4,C-5 building

S/O Late Prof J. S . Chauhan Jalkiran

CHS,Sector 18

(Allahabad University,) Nerul,Navi Mumbai-400706

B-21,Staff Colony,

INDIA

MNNIT

ALLAHABAD-211004

INDIA Contact

Ph---053*-******* Mb :

+91-973*******

Landline Contact 011-********

Email:

acbtes@r.postjobfree.com

acbtes@r.postjobfree.com

Experience : 12 yrs in Service Operations & Project Management

Passport Status : Valid

Career Objective :

To grow as a true

professional having expertise in

diverse

areas of Electronics & Telecommunication

technologies

and to strive for excellence to make a mark

in

Communication World & face challenges of a

Professional

career.

I would like to work in an

organisation, which

provides me with Congenial work atmosphere

and

growth prospects with defined objectives

wherein I can utilize my Technical

background along with new acquired skills.

I believe in a committed workmanship

and always strive to give my very best at

all times.

Professional Qualification B.TECH (Electronics & Communications)

in the year 1998 from

J.K.INSTITUTE,

ALLAHABADUNIVERSITY

(First Division)

Professional Certification PMP (Feburary 2012)

ACFE (Oct 2008)

CCNA (March 2010)

Educational Qualification

B.TECH (Electronics&Communications) in the year 1998 from

J.K.INSTITUTE,ALLAHABADUNIVERSITY (First Division)

Bachalor of Science (B.Sc) in PHYSICS, CHEMISTRY & MATHS (PCM) from

ALLAHABAD UNIVERSITY (1994) with (FIRST DIVISION)

10+2 (I.S.C.) (PCM) from ST Joseph's College, ALLAHABAD (1990)

Technologies Worked on VOIP, SIP, TDM, ISDN, IVR,H.323 Networks,

PACKET & CIRCUIT

SWITCHING

Software Skills

Operating Systems WINDOWS Family, LINUX

Software Packages Microsoft Office,

CRM Tools Clarify, Siebel, HPSM9

Current Status Working as "Senior Technical Consultant" at

Orange Business Services (Vashi, Navi

Mumbai)

since March 2010 to till date .

At present involved in a Global

ALCATEL Project providing Remotely Managed 24*7 VOICE

Services (Remote Support of Alcatel PBX&Unified

Communication) to Client ALCATEL

About the Project IP & TDM PBX (OXE) of Worldwide Alcatel offices

are intergrated globally so that VOICE Services are Managed

Remotely by a common Umbrella.The Guide lines to manage

this are provided by HLD & LLD documents.The Project

involves Transformation of Sites from TDM to IP,

STANDARDISATION of Sites and then Service Delivery (through

Interdependance of different Towers) .

Role (Operational Experience)

1) To help Front line Engineers in Technical

Support of Alcatel OXE.Increase their

knowledge level on the

Product Support through knowledge sharing

&

Training sessions.

2) Taking Training Sessions for new

Joinees(Experienced & Rookies)

to help them understand Alcatel Enterprise Products

(Voice)

3) Keeping track of Service Request Management and

Incident Management, Consolidating issues

and forwarding upward

4) Handle escalations from Clients and

coordinate with OEM

for resolution of the issue.

5) Preparing Technical and Process documents

for the Team.

6) Helping in Team Building Activities

7) Setting up of Lab and Building Inventory

for the same

8) Maintaining Technical and Process Knowledge

database and updating them

9) Liaise with the Customer for their Expansion

plans,

New requirements, to create optimized solution.

10) Working on sites from Transition to RTPA

phase.

11) Working on Project from Pilot to

Transformation to RTPA phase

12) Providing Service Delivery through e-

ticketing system(HPSM9)

based on Service Request, Incident

Management & Problem

Management and

Coordinating/Communicating with

Client/Customers .

Role (Technical Experience )

Product Knowledge Alcatel OXE IP & TDM PBX)

MyTEAMWORK---Conferencing

Solution from Alcatel

4760 Network Management

System

OTUC Unified Communication

(MyIC)

Trainings attended

1) 45 days advanced classroom training of Alcatel 4400 and OXE

PCX systems in the Support Centre at Chennai by the

trainer from Alcatel University, France.

It includes complete installing and configuring the

system.

Configuration and implementation of VOIP(SIP/H323/Hybrid

links etc.) in the system.

System's networking using IP and ISDN (PRI, BRI)

Generating and Analyzing the Traces

2) Immersion Training for 30 days at ALCATEL FRANCE

(PARIS & BREST ) to work with L3 Engineers

.

Previous Company profiles

(A) Worked as a Level 2 Engineer for

Alcatel

Voice Large System at

CSS Corp,Chennai

since August 2006 to

August 2009 .

providing Remote

Technical Support to Business

Partners of ALCATEL(to

manage their End User

Installations)

and giving solutions to

their problems related to PCX-

4400, OXE, VOICE

MAIL,VOIP, SIP and CCD

> To give full fledged Remote Technical Support to

Business Partners of ALCATEL (to manage their End User

Installations) and giving solutions to their problems

related to PCX-4400, OXE, VOICE MAIL,VOIP, SIP and CCD.

Slash Support, one of the Elite

Business Partners for Alcatel Internetworking division

(France), provide L2 support for Alcatel Voice

Switches to Worldwide clients using Alcatel switches.

> Providing 24/7 (Asia Pacific, Europe, US) On Call &

Remote Technical Support to Global Clients of

ALCATEL and their Customer Support Engineers.

> Technical and Management interface for problems

relating to PBX's, Voice mail, Callcenters, Unified

Messaging system& IVR Platforms.

> Provide Prompt Solution to the End user Installation

over phone or remote login.

> Suggesting Software upgrades or Migration according

to the Problem / Need of the Client

> Rightly escalate the issues to Level 3 and discuss the

direction of analysis, related to problems occurred

with the switch so as to provide timely solution to

the customer. Coordinate with other teams to find the

solution.

> To check and Detect Software Bugs in the System,take

traces accordingly to create Observation Sheets for

the Alcatel-Lucent R&D at Chennai & France to work

upon .

> Experience over defect tracking tool "Clear Quest" to

check for known issues of Software bugs.

> To perform BETA TESTING for the new Release and

Product.

> Product & Feature Documentation

> Conversant with Linux Fundamentals.

> Sharing Knowledge with New joinees through Knowledge

Sessions, e-mail distribution, and guiding in

Troubleshooting .

> Following the Terms & Conditions of SLA committed

to Client and guiding New Joinees towards it. To

infuse team Spirit into new members, making new

members aware of the different processes and teams

working for

different Products/Applications .

> To coordinate among team members to have the assigned

task done .

(B) WORKED at G.E. CAPITAL

Site (GURGOAN),

since JUNE 2005 to JULY

2006 (now GENPACT, a

CALL CENTRE) as a

"F.M.S.Engineer" under the

payroll of CMS Computers

LTD and looked after

Telecom and Video

Conferencing Processes providing

Solutions to end users

(Genpact ) regarding Avaya PBX

and Polycom and Tandberg

Video Conferencing

equipments .

(C) WORKED with

TELEREX Communications

Pvt Ltd.

(DELHI), (An associate company of ALCATEL

BUSINESS

SYSTEM, BANGLORE) since Apr 2001 to

May 2005 as a

"Customer Support Engineer" providing

Installation &

troubleshooting services for High End

PBX ALCATEL OXO (Both

Hardware & Software)

OTHER INFORMATIONS

* Good command over English

* Strong written & oral communication

skills

* Active team member

Languages known : English (Business

Fluent ) & Hindi

Personal Information

Date of birth : 20/04/73

Marital Status : Married

Sex : M

Father's name : Late Prof J. S. Chauhan

(Chem Deptt,

Allahabad

University, ( Emiretus Fellow, UGC)

Nationality : Indian

Religion : Hindu

Passport Status : Valid



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