DEEPAK CHAUHAN
Permanent Address Current Address
DEEPAK CHAUHAN DEEPAK CHAUHAN
Flat no.1/4,C-5 building
S/O Late Prof J. S . Chauhan Jalkiran
CHS,Sector 18
(Allahabad University,) Nerul,Navi Mumbai-400706
B-21,Staff Colony,
INDIA
MNNIT
ALLAHABAD-211004
INDIA Contact
Ph---053*-******* Mb :
Landline Contact 011-********
Email:
acbtes@r.postjobfree.com
acbtes@r.postjobfree.com
Experience : 12 yrs in Service Operations & Project Management
Passport Status : Valid
Career Objective :
To grow as a true
professional having expertise in
diverse
areas of Electronics & Telecommunication
technologies
and to strive for excellence to make a mark
in
Communication World & face challenges of a
Professional
career.
I would like to work in an
organisation, which
provides me with Congenial work atmosphere
and
growth prospects with defined objectives
wherein I can utilize my Technical
background along with new acquired skills.
I believe in a committed workmanship
and always strive to give my very best at
all times.
Professional Qualification B.TECH (Electronics & Communications)
in the year 1998 from
J.K.INSTITUTE,
ALLAHABADUNIVERSITY
(First Division)
Professional Certification PMP (Feburary 2012)
ACFE (Oct 2008)
CCNA (March 2010)
Educational Qualification
B.TECH (Electronics&Communications) in the year 1998 from
J.K.INSTITUTE,ALLAHABADUNIVERSITY (First Division)
Bachalor of Science (B.Sc) in PHYSICS, CHEMISTRY & MATHS (PCM) from
ALLAHABAD UNIVERSITY (1994) with (FIRST DIVISION)
10+2 (I.S.C.) (PCM) from ST Joseph's College, ALLAHABAD (1990)
Technologies Worked on VOIP, SIP, TDM, ISDN, IVR,H.323 Networks,
PACKET & CIRCUIT
SWITCHING
Software Skills
Operating Systems WINDOWS Family, LINUX
Software Packages Microsoft Office,
CRM Tools Clarify, Siebel, HPSM9
Current Status Working as "Senior Technical Consultant" at
Orange Business Services (Vashi, Navi
Mumbai)
since March 2010 to till date .
At present involved in a Global
ALCATEL Project providing Remotely Managed 24*7 VOICE
Services (Remote Support of Alcatel PBX&Unified
Communication) to Client ALCATEL
About the Project IP & TDM PBX (OXE) of Worldwide Alcatel offices
are intergrated globally so that VOICE Services are Managed
Remotely by a common Umbrella.The Guide lines to manage
this are provided by HLD & LLD documents.The Project
involves Transformation of Sites from TDM to IP,
STANDARDISATION of Sites and then Service Delivery (through
Interdependance of different Towers) .
Role (Operational Experience)
1) To help Front line Engineers in Technical
Support of Alcatel OXE.Increase their
knowledge level on the
Product Support through knowledge sharing
&
Training sessions.
2) Taking Training Sessions for new
Joinees(Experienced & Rookies)
to help them understand Alcatel Enterprise Products
(Voice)
3) Keeping track of Service Request Management and
Incident Management, Consolidating issues
and forwarding upward
4) Handle escalations from Clients and
coordinate with OEM
for resolution of the issue.
5) Preparing Technical and Process documents
for the Team.
6) Helping in Team Building Activities
7) Setting up of Lab and Building Inventory
for the same
8) Maintaining Technical and Process Knowledge
database and updating them
9) Liaise with the Customer for their Expansion
plans,
New requirements, to create optimized solution.
10) Working on sites from Transition to RTPA
phase.
11) Working on Project from Pilot to
Transformation to RTPA phase
12) Providing Service Delivery through e-
ticketing system(HPSM9)
based on Service Request, Incident
Management & Problem
Management and
Coordinating/Communicating with
Client/Customers .
Role (Technical Experience )
Product Knowledge Alcatel OXE IP & TDM PBX)
MyTEAMWORK---Conferencing
Solution from Alcatel
4760 Network Management
System
OTUC Unified Communication
(MyIC)
Trainings attended
1) 45 days advanced classroom training of Alcatel 4400 and OXE
PCX systems in the Support Centre at Chennai by the
trainer from Alcatel University, France.
It includes complete installing and configuring the
system.
Configuration and implementation of VOIP(SIP/H323/Hybrid
links etc.) in the system.
System's networking using IP and ISDN (PRI, BRI)
Generating and Analyzing the Traces
2) Immersion Training for 30 days at ALCATEL FRANCE
(PARIS & BREST ) to work with L3 Engineers
.
Previous Company profiles
(A) Worked as a Level 2 Engineer for
Alcatel
Voice Large System at
CSS Corp,Chennai
since August 2006 to
August 2009 .
providing Remote
Technical Support to Business
Partners of ALCATEL(to
manage their End User
Installations)
and giving solutions to
their problems related to PCX-
4400, OXE, VOICE
MAIL,VOIP, SIP and CCD
> To give full fledged Remote Technical Support to
Business Partners of ALCATEL (to manage their End User
Installations) and giving solutions to their problems
related to PCX-4400, OXE, VOICE MAIL,VOIP, SIP and CCD.
Slash Support, one of the Elite
Business Partners for Alcatel Internetworking division
(France), provide L2 support for Alcatel Voice
Switches to Worldwide clients using Alcatel switches.
> Providing 24/7 (Asia Pacific, Europe, US) On Call &
Remote Technical Support to Global Clients of
ALCATEL and their Customer Support Engineers.
> Technical and Management interface for problems
relating to PBX's, Voice mail, Callcenters, Unified
Messaging system& IVR Platforms.
> Provide Prompt Solution to the End user Installation
over phone or remote login.
> Suggesting Software upgrades or Migration according
to the Problem / Need of the Client
> Rightly escalate the issues to Level 3 and discuss the
direction of analysis, related to problems occurred
with the switch so as to provide timely solution to
the customer. Coordinate with other teams to find the
solution.
> To check and Detect Software Bugs in the System,take
traces accordingly to create Observation Sheets for
the Alcatel-Lucent R&D at Chennai & France to work
upon .
> Experience over defect tracking tool "Clear Quest" to
check for known issues of Software bugs.
> To perform BETA TESTING for the new Release and
Product.
> Product & Feature Documentation
> Conversant with Linux Fundamentals.
> Sharing Knowledge with New joinees through Knowledge
Sessions, e-mail distribution, and guiding in
Troubleshooting .
> Following the Terms & Conditions of SLA committed
to Client and guiding New Joinees towards it. To
infuse team Spirit into new members, making new
members aware of the different processes and teams
working for
different Products/Applications .
> To coordinate among team members to have the assigned
task done .
(B) WORKED at G.E. CAPITAL
Site (GURGOAN),
since JUNE 2005 to JULY
2006 (now GENPACT, a
CALL CENTRE) as a
"F.M.S.Engineer" under the
payroll of CMS Computers
LTD and looked after
Telecom and Video
Conferencing Processes providing
Solutions to end users
(Genpact ) regarding Avaya PBX
and Polycom and Tandberg
Video Conferencing
equipments .
(C) WORKED with
TELEREX Communications
Pvt Ltd.
(DELHI), (An associate company of ALCATEL
BUSINESS
SYSTEM, BANGLORE) since Apr 2001 to
May 2005 as a
"Customer Support Engineer" providing
Installation &
troubleshooting services for High End
PBX ALCATEL OXO (Both
Hardware & Software)
OTHER INFORMATIONS
* Good command over English
* Strong written & oral communication
skills
* Active team member
Languages known : English (Business
Fluent ) & Hindi
Personal Information
Date of birth : 20/04/73
Marital Status : Married
Sex : M
Father's name : Late Prof J. S. Chauhan
(Chem Deptt,
Allahabad
University, ( Emiretus Fellow, UGC)
Nationality : Indian
Religion : Hindu
Passport Status : Valid