*** *********** *****

WINDER GA *****.

acbsia@r.postjobfree.com

678-***-****

REBECCA HALE

OBJECTIVE

A challenging position that will expand my job experience and utilize my

diverse skills in a people oriented environment with the opportunity for

professional growth based on performance.

SUMMARY OF QUALIFICATIONS

Over ten years of professional experience with the public.

Positive, professional attitude with commitment to excellence.

Exceptionally well organized and efficient.

Punctual and reliable.

Hard working and self-motivated.

Excellent written and verbal communication skills.

Fast learner.

Work well with others.

Proficient in Microsoft Office.

WORK OF EXPERIENCE

2013 – Present ENTEK Buford, GA

Dispatcher

Processes customers' HVAC service requests timely

and accurately into computerized dispatching service

system.

Prioritizes service requests, determines the needs of

the customer and matches the appropriate technician.

Manages, plans, and schedules preventative maintenance

work orders based on priority.

Relays work orders, messages, and information to and from crew.

Manages to effectively and efficiently schedule and route HVAC

Technicians to meet daily workload needs.

Monitors progress of service technician and field work and

adjusts plans accordingly throughout each day.

Ensures high field productivity through proper work planning and

coordination; minimizes technicians down time and travel.

Keeps dispatch board current and accurate in accordance with daily

updates from technicians.

Handles, schedules, and coordinates normal and after hour's incoming

phone calls (both emergency and none emergency) appropriately.

2003 - 2011 U.S. Postal Service Stockbridge, Ga.

RCA

Sort and case mail by name and address.

File and maintain records of address changes.

Greet and assist customers with concerns and complaints.

Training Substitute Carriers

2003 - 2004 Motherhood Maternity Lithonia, Ga.

Sales Associate

Assisted in floor moves, merchandising, and display maintenance.

Greet and assist customers.

Reported customer special request to management.

Helped in year-end inventory and cycle counts.

Created new ways to ensure awareness of all promotions among

each employee.

1999 - 2002 Ruby Tuesday Morrow, Ga.

Shift Leader

Adjust and respond to customer complaints.

Trained new employees.

Assist in hiring process and conducted interviews.

Answered phones and operated various office machines.

Supervised over 12 employees.

Count and maintain nightly deposits.

Conduct talks on safety and other job related changes on daily

and quarterly basis.

Utilized debit/credit machines.

Offered assistance in various areas when short staffed.

EDUCATION

2013 – Current Ashworth College Norcross, GA

Professional Medical Assisting Program

2010 - 2011 University of Phoenix Atlanta, GA

Associate of Arts in Healthcare Administration and Medical Records

15 Credits earned

2000 Morrow High School Morrow, GA

College Prep Diploma

REFERENCES

Available upon request

Contact this candidate