312-***-****

MIDHAD ZULIC acbruf@r.postjobfree.com

**** ***** ****, ****** *****, Illinois 60053

Professional Profile

Service driven IT professional with 10 years of experience in networking

administration, system maintenance, technical troubleshooting, and

infrastructure planning. Reputation for creative problem solving and

effectiveness in resource management and cost control. Broad experience

with diverse enterprise and network systems and remote administration.

. Dedicated Team Leader: Skilled in supervising IT personnel to

ensure that IT projects meet deadlines and organizational

requirements. Proficient in developing and maintaining key

relationships with clientele, as well as third-party IT vendors.

. Strategic Technology Planner: Successful in developing long-range

plans and managing application integration / data networking

projects across multiple platforms. Current knowledge of

technologies such as VPN, wireless, office automation, data

communications, and SAN.

. Seasoned Project Manager: Organized and detail-oriented. Able to

work under tight deadline pressure and consistently meet deadlines

and quality goals. Accustomed to managing multiple projects and

priorities in fast-paced, high-performance environments.

Technical Competencies

Hardware: Desktops, notebooks, handheld devices, PBX phone/voicemail

system, wireless modems, routers, hubs, and

printers

Software: MS Word, Access, Excel, Outlook, Visio, Adobe Acrobat,

Photoshop, Dreamweaver, Winzip, and Drive Image

Networking: TCP/IP, LAN/WAN, DSL, ISDN, and VPN

Programming Languages: C++, Java, Visual Basic, SQL

PROFESSIONAL EXPERIENCE

IT Director

KOKUA HOSPITALITY, Chicago, Illinois 2008-Present

. Manage IT operations for two Kokua facilities, the Doubletree

Magnificent Mile and the Inn of Chicago, including Windows Server 2003

domain at the Doubletree and Windows Server 2012 at the Inn of

Chicago.

. Identify technical upgrades and installation needs for each facility,

presenting findings and requirements to the General Manager for the

purposes of authorizing implementation.

. Upgraded the Inn at Chicago's guest Internet services, including the

enhancement of wireless access.

. Supervise all contract personnel during the entire course of projects.

. Awarded Manager of the Quarter in 2010 and 2012.

Primary Projects:

. Hilton Hardware Refresh: Managed the upgrade of old computer systems

for the Doubletree, a Hilton Hotels franchise. Project included the

supervision of 10-15 contract personnel, replacement of Hilton-

provided systems and ensuring systems integrated with the facility's

MICROS POS, Saflok, Call Accounting, Lodgnet, Minibar, and Avaya

Telephone system.

MIDHAD ZULIC Page Two

PROFESSIONAL EXPERIENCE

(Continued)

Systems and Network Administrator

KEMPERSPORTS MANAGEMENT, INC., Northbrook, Illinois 2007-2008

. Provided administration of corporate office's computer systems and

network, as well as technical support for company's 4,300 employees at

95 sites.

. Designed and implemented IT policies and procedures, maintained

compliance for all software requirements and established a disaster

recovery environment.

. Served a budget and purchasing contact for third-party vendors

pertaining to all technical equipment.

Primary Projects:

. System Upgrade; Upon hire, planned and executed a major upgrade of the

company's computer systems and procedures. Project involved the re-

engineering of the network, installation of new Windows-based servers

and the set up of a Barracuda Spam Firewall and Veritas 11D Backups.

Project resulted in a more reliable, scalable, system which

accommodated future growth.

IT Manager

JAMES HOTELS, INC., Chicago, Illinois 2006-2007

. Developed and implemented entire network infrastructure to correspond

with the hotel's opening, installing a Windows domain with multiple

servers, 65 work stations, printers, two cyber-stations and business

center in less than two months.

. Managed all server activities, including the design of the hotel

domain's Active Directory, as well as the installation of both File

and Microsoft Exchange Mail servers.

. Served as primary point of contact for the facility's vendors of guest

high-speed Internet and telephone system.

Assistant IT Manager

INTERCONTINENTAL HOTELS GROUP, PLC., Chicago, Illinois 2003-2006

. Executed upgrade of facility's mixed-OS environment to a uniform

Windows XP platform, installing 140 new workstations in the process.

. Designed and programmed database for MICROS 8700 point-of-sales

system, complete with regular maintenance, that created easier access

to food and drink offerings for all the hotel's terminals in the bar,

restaurant and room service area.

. Integrated new users form in Microsoft Office InfoPath 2003 and posted

on the hotel intranet site which allowed manager support requests to

be directed to the IT department.

Primary Projects:

. Crown Plaza Square Times Square: Led a project to build and integrate

new network system at facility located in New York. Project included

implementing new technology, state of the art hardware and software,

improving system performance and making recommendations for future

maintenance plans, purchases and upgrades.

EDUCATION

Bachelor of Science in Computer Science (Minor in Math), 2003

NORTHEASTERN ILLINOIS UNIVERSITY, Chicago, Illinois

. Honors Graduate with 3.54 GPA

. Member of Computer Science Club

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