Ted Mitchell

Systems Administrator/Support

Email: acbrq2@r.postjobfree.com

727-***-****

SKILLS SUMMARY

Network Proficiencies

. Able to install VPN

. Ability to setup routers, switches and firewalls

. Network Management tools

. Setup wireless routers and access points

. Proficient at TCP/IP setup

. Performs data backup and recovery

Software Proficiencies

. Windows XP, Windows 7,Windows 8,Vista,Win2008 Server

. Active Directory

. Exchange Management Console

. Microsoft Office Suite, Visio

. Microsoft Outlook

. Symantec Ghosting and backup and data recovery

. Microsoft Virtual Server

CERTIFICATIONS

. CompTIA A+ Certified Computer Professional

EMPLOYMENT HISTORY

Talbots - Tampa, FL

September 2013 - Present

Technical Support Specialist (Contract)

. Served as point of contact for XStore Pos Technical issues

. Received calls from retails stores with POS issues.

. Troubleshot both hardware and software issues associated POS registers

. Determine network connectivity of registers to router.

. Resolve problems with wireless inventory scanners

. Resolve problem with POS thermal receipt printers

. Resolve issues paperless signature pads

. Troubleshot problem with touch-screen monitors

. Resolve issues with cash drawers

. Troubleshot computer and standard peripherals

. Setup and configuration of Cisco VoIP phones

. Setup of handheld scanners

. Tracked technical issues in Cherwell ticket system

Nielsen Media -Tampa, FL December 2012

- May 2013

Support Associate (Contract)

. Resolve issues by use of detailed database analysis and a higher level

of technical troubleshooting

. Provide complete and accurate information in Call Tracking tool, to

include contact information, issue summary, issue status, next steps

and system configuration

. Troubleshoot external/internal client issues as reported

. Provide timely and accurate feedback to clients. follow up with

clients after their issue has been resolved

. Resolved SQL database errors and connectivity

. Stay informed of all policies and procedures that effect customers

. Provided Excellent customer service skills

. Resolved Oracle database errors and configured ODBC drivers for

database connectivity

JP Morgan Chase Financial - Tampa, FL February 2011-

October 2012

Technical Support Specialist (Contract)

. Provide phone support and trouble ticket tracking

. Troubleshot software errors in financial systems

. Performed software installations

. Provided outstanding customer service in a call center environment

. Troubleshot network connectivity and remote connect issues

. Setup Blackberry and smart phone(iPhones, Androids) mobile devices

University of South Florida- Tampa, FL June 2003 -

December 2010

Desktop Support Specialist

. Provided helpdesk phone support and trouble ticket tracking

. Resolved user's computer problems via remote desktop connection

. Deployed hardware and software to include desktop and laptops,

tablets, printers, and other input, output or telecommunication

devices and turning in excess or outdated equipment

. Provided project support and team coordination for projects

. Setup label and identify computers on VLAN

. Setup both static and dynamic IP addresses

. Performed patch updates to servers and desktop computers

. Setup and configured TCP/IP protocols

. Support planning for equipment deployments and reallocations to

improve systems productivity and recommend changes to users/management

when inefficiencies are identified

. Inform users about new procedures and policies established to increase

hardware and software efficiency and/or changes to the information

technology environment

. Managed user accounts in Active Directory

> Created user accounts

> Created computer accounts

> Managed disabled objects

> Reset passwords for user accounts

> Assigning file folder and group permissions

. Performed ghosting and data backup

. Install, upgrade, test and maintain both McAfee and Symantec anti-

virus

. Troubleshot basic connectivity issues with NIC

. Setup email accounts in Exchange Management Console

. Provided assistance for migration of data and orientation to the

operation of

. Microsoft Windows Operating Systems, Microsoft Office

. Productivity Software and other software applications utilized by end

users

. Setup configured mobile devices including Blackberry, HTC Andriods,

iPhones and Samsung

Eaton Cutler-Hammer Corporation, Oldsmar, FL January

1996 - May 2003

Systems Administrator

. Installed and configured new workstations

. Provided WAN,LAN and Systems Administration

. Assisted in disaster recovery planning and data backups

. Provided information systems security management

. Troubleshot WAN and LAN problems

. Installed, setup and migrated server data

EDUCATION

. Bachelors degree in Computer Information Science - Tampa College,

Tampa, FL

. Associate degree in Electronics Theory - United Electronics Institute,

Tampa, FL

. MBA in Business with focus in technology - Strayer University,

Tampa,FL

MILITARY HISTORY

. United States Air Force - rank E-4

. Honorable discharge

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